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#1 Cochran Subaru Butler County

Renfrew, PA

4.8
469 Reviews

861 PA-68

Renfrew, PA

16053

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Showing 469 reviews

May 08, 2025

I had an appointment for the 30,000 mile service. The service was fine but it would have been better if I was told upfront that the appointment could take 2 hours and 15 minutes so I could have plann More

by Gailbjewell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Adams, Vince Sunseri, Erik Emanuele, Brandon Fehl, James Mullen, Ty Honzo, Ed Haskins, Jim Adams, Kyle Texter, Michael Fay
May 09, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for sharing your feedback with us! We apologize for any miscommunication, and hope for the opportunity to serve you again.

May 06, 2025

Got an appointment very quickly to get an inspection when I arrive. They were ready for me and explained everything and we’re very kind, even washed my car for me. I was just wondering if you top off the win More

by Soozceeq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fay
May 09, 2025 -

#1 Cochran Subaru Butler County responded

We're happy to help get you back on the road with the service you need! Windshield wiper fluid should have been addressed as well. If you feel this was overlooked, please don't hesitate to give us a call and let us know. We hope for the opportunity to serve you again!

May 06, 2025

I really like the express option provided. Makes my oil changes less stressful and convenient. More

by richard_okeson46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fehl
May 09, 2025 -

#1 Cochran Subaru Butler County responded

We're happy to provide convenient service! Thank you for making us your Subaru home- we look forward to serving you again.

May 05, 2025

Quentin and everyone else made this so easy. He especially was meticulous and thorough- everyone had their area of expertise down pat. The whole process was beyond my expectations. Please pass o More

by Ziggy’s Mom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quentin
May 09, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for the glowing review! We truly appreciate the kind words, and will pass along your praise to our team. We appreciate you choosing to work with us, and hope for the opportunity to serve you again!

May 05, 2025

Friendly, helpful, and informed staff. Very nice space and good assortment of vehicles. Second time to buy new car here. More

by willisonba
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Fehl, Michael Fay
May 09, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for the great review! We value your loyalty, and hope you're enjoying your newest car.

May 05, 2025

Courteous and efficient staff They made the experience painless Will be buying from this dealership when it’s time for a new car More

by lmalar3520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Conner and Tyler Hughes
May 09, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for sharing your great experience with us! We look forward to working with you again.

May 04, 2025

Our sales person Reed was not very helpful or personable. Every question or concerned we asked seemed like we were annoying him. The dealership seemed unorganized. More

by Brittanypghoptical
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reed 0 star!, Kyle Texter
May 09, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for sharing your candid feedback with us. We are sorry to hear your experience did not meet our standards for excellence, and have shared your comments with our upper management team to be addressed internally. We hope for an opportunity to better serve you in the future.

May 04, 2025

Superb service for My Outback, I was kept informed as each inspection phase was accomplished by a video by the technician! I got to see underneath my car! How unique! The service team is excellent and do More

by bernie.wodzinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember names
May 09, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for the glowing review! It's our pleasure to help keep your Outback running smoothly, and we're especially glad to hear you found our technician video feature to be helpful. We appreciate you choosing us, and hope to see you again!

May 03, 2025

I am pleased with the people involved in my sale. They were well informed and efficient. That made for a smooth transition and great customer service. More

by lisclim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fehl
May 09, 2025 -

#1 Cochran Subaru Butler County responded

It's our pleasure to help! Thank you for choosing to work with us. We hope you're enjoying your new car!

May 03, 2025

Excellent and fast service. Fixed problem and treated me first rate. They are always courteous and competent. Would go nowhere else. Thank you. More

by screekpaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Adams, Vince Sunseri, James Mullen
May 09, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for the glowing review! It's our pleasure to help get you back on the road and running smoothly. We value your loyalty, and look forward to serving you again!

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