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1st Nissan of Simi Valley - Service Center

5.0

17 Lifetime Service Reviews

2325 First Street, Simi Valley, California 93065

18 Reviews of 1st Nissan of Simi Valley - Service Center

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September 25, 2018

"Great service!"

- Trojan

Prompt servicing of my car, professional, made me feel welcomed and gave me a ride home. Excellent!! Rafael has always displayed a high level of professionalism.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Martel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Katherine "Kay" Lovato
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 22, 2018

"Robert at 1st. Nissan is the Best"

- JF04838

Robert in service is simply the best! He is professional, diligent, trustworthy and wise. He creates a friendly atmosphere you rarely find at a dealership.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Martel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dinesh De Silva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 22, 2018 -

1st Nissan of Simi Valley responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Cristian Urizar, Client Care Manager | curizar@firstautogroup.com

August 15, 2018

"great dealership"

- Vince

Very good experience, everything that they found wrong with my vehicle was fully explained to me, I was quoted the cost of repairs and the repairs were taken care of.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Dooley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 16, 2018 -

1st Nissan of Simi Valley responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Darrell Coletto, General Manager | dcoletto@firstautogroup.com

July 20, 2018

"1st Nissan of Simi takes care of you!"

- Lcollett

Robert and Brian are the best! They make sure all concerns are addressed and my pathfinder was taken care of. They provide frequent updates on the status of your car. Excellent customer service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Dooley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Martel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

1st Nissan of Simi Valley responded

Thank you so much for your review! We really appreciate your business and are so happy that Robert and Brian were able to provide great service to you and your vehicle. We look forward to serving you again! Sincerely, Darrell Coletto, General Manager | dcoletto@firstautogroup.com

June 21, 2018

"Service is Excellent "

- LuAnn

Employees and service always exceed expectations! Robert is knowledgeable, professional, polite, and the nicest person. Even if I ever move out of the area, I will bring my Nissan here for service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Martel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 23, 2018 -

1st Nissan of Simi Valley responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Darrell Coletto, General Manager | dcoletto@firstautogroup.com

November 17, 2017

"Excellent, professional and friendly service"

- Dr. Leland S Shapiro

Robert Martel is such a professional at 1st Nissan. He exceeds all expectations, on kind, courtesy treatment, and efficient service of my vehicle. He remembers my vehicle, my name, and always makes me feel welcomed at First Nissan.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Martel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 19, 2017 -

1st Nissan of Simi Valley responded

Leland, it’s great to know that Robert provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best regards, Darrell Coletto, General Manager | dcoletto@firstautogroup.com

April 14, 2017

"Excellent customer service!"

- S Lam

Maintenance/repairs are quick and thorough. The service team is courteous and friendly and the guest conference room is great I can work while waiting.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don't know
Apr 14, 2017 -

1st Nissan of Simi Valley responded

Thank you for reviewing your service experience! We are pleased to hear that you are satisfied with the service you received from our staff, as well as our facilities. If there is anything more that we can do please come back and see us again. Best, Darrell Coletto, General Manager | dcoletto@firstautogroup.com

February 24, 2017

"great service "

- Divya Kasargod

great service. Very courteous. They mind their business and do not try to get people to trade-in the cars (new) which was brought to service and vehicle issues like other dealers in the area do.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Bonilla
Feb 27, 2017 -

1st Nissan of Simi Valley responded

Divya, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from our staff. If there is anything more that we can do please come back and see us again. Best, Darrell Coletto, General Manager | dcoletto@firstautogroup.com

November 17, 2016

"Excellent seevice"

- Michael

Robert is an expert and I trust his knowledge and advice. He always does a great job with my 2016 Altima when I bring it in for check-ups.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Martel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 21, 2016 -

1st Nissan of Simi Valley responded

Michael, thank you for the awesome feedback! You're right, Robert is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Please come see us for any automotive-related needs. Best, Darrell Coletto, General Manager | dcoletto@firstautogroup.com

November 01, 2016

"Punctiality, friendliness, speed and honoring warranty"

- HappyCustomer

Will never go to nother dealership for service and purchase.quality customer service. Servicec rep. Tried to satisfy and fullfil all my service needs. I am hooked to this dealership.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Martel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 02, 2016 -

1st Nissan of Simi Valley responded

Thank you so much for your excellent input!! We are happy to hear of your positive experience at 1st Nissan of Simi Valley, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Darrell Coletto, General Manager | dcoletto@firstautogroup.com

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