24 INFINITI of Plymouth

Happy with the service department. Wait time was reasonable. However, the fact I could not get a Massachusetts inspection sticker we deeply disappointing and very inconvenient. And, I Wait time was reasonable. However, the fact I could not get a Massachusetts inspection sticker we deeply disappointing and very inconvenient. And, I didn't work with or meet anyone in the Sale Dept. or Management Department. More

I had an older car 2006 g35 that other shops were unable to fix it might have taken a couple days longer than most, but they were very accommodating. I am very grateful they took the time. to fix it might have taken a couple days longer than most, but they were very accommodating. I am very grateful they took the time. More

I want to give honest feedback about my purchase experience. When buying a vehicle priced over $100,000, the delivery experience should reflect that level of purchase. Unfortunately, mine did not experience. When buying a vehicle priced over $100,000, the delivery experience should reflect that level of purchase. Unfortunately, mine did not. Before delivery, the vehicle was not detailed to the standard I expected for a new vehicle. There were visible dirt spots that had to be cleaned on the spot, and the hood showed swirl marks that should not have been present if the detailing had been done properly. Each time I raised a concern, the responses felt more like standard dealer explanations than real solutions. What made the experience more disappointing was that I had to point out multiple issues myself, including the detailing concerns, alignment, brakes, and even damage to one of the keys. These are items the dealership should have identified and addressed before presenting the vehicle for delivery. A customer should not be put in the position of performing that level of inspection on a new vehicle. Setting all four tires at 55 PSI instead of the manufacturer-recommended 35 PSI is not a minor oversight. It is the kind of basic delivery error that undermines confidence in the dealership’s inspection standards. I was also told a replacement key would be ready, yet I still did not receive a call or proper update, and I now have to make an approximately 100-mile round trip to address it. On top of that, both key starters are currently not working, which adds to the frustration. Overall, I do feel the dealership could and should have done a much better job preparing and delivering the vehicle in proper new condition, as well as handling the follow-through afterward. I do want to acknowledge that there were good people involved, including Nick and Kenny, and I appreciate that. My review is not about attacking individuals. It is about being honest that the overall delivery, preparation, and post-sale experience did not match the level expected for a vehicle at this price point. More

Delivered exactly what I needed in exactly the time they promised. The suggested additional services were reasonable and needed - did not try to oversell. promised. The suggested additional services were reasonable and needed - did not try to oversell. More

It was excellent services. I was very grateful. And thank you for services. Front guys. I was very grateful. And thank you for services. Front guys. More

They did the service in timely fashion. The customer service person was very good. Yea The customer service person was very good. Yea More

I recently purchased a Certified Pre-Owned Infiniti QX60 from this dealership and had a very disappointing experience. During negotiations, the salesperson became defensive when we asked if they could he from this dealership and had a very disappointing experience. During negotiations, the salesperson became defensive when we asked if they could help with the price of the car or improve their low trade-in offer. The finance manager eventually stepped in and helped us reach a deal we were comfortable with. However, shortly after purchasing the vehicle we noticed oil leaking. We brought the car to another Infiniti dealership closer to home for a full inspection, and they found several issues that should have been caught during the Certified Pre-Owned inspection. The vehicle had four different tires (which should not qualify for CPO), the dipstick was not fully pushed in causing the oil leak, a clip was missing, the coolant was overfilled, and the radio issue I mentioned during the sale simply required ordering a replacement part. Kelly Infiniti fixed everything and made sure the vehicle was in proper condition—even though they did not sell me the car. Overall, I’m very disappointed in the lack of attention to detail and unwillingness to help after the sale. I would recommend considering another Infiniti dealership if you want a smoother and more transparent experience. More

They were very easy to make a service appointment with. Prompt quick appointment. Very friendly Prompt quick appointment. Very friendly More

The Service Dept employees are very friendly, courteous and accommodating. The service scheduling was immediate to accommodate my availability. All work was accomplished without delay. Special thanks to S and accommodating. The service scheduling was immediate to accommodate my availability. All work was accomplished without delay. Special thanks to Steve. More

listened to what i wanted done, and did it - nice to have the entire checklist reviewed, including taping off fluids, etc. have the entire checklist reviewed, including taping off fluids, etc. More