5 Star Auto Plaza

The salesman was very good he worked hard to get me the right vehicle also all the staff was great right vehicle also all the staff was great More

I will never purchase another vehicle from here or refer a soul. Once you purchase they are done with you. I was locked out my vehicle due to a lost key and needed tow service. My insurance company didn’t a soul. Once you purchase they are done with you. I was locked out my vehicle due to a lost key and needed tow service. My insurance company didn’t have any available providers in network so I contacted the dealer to ask for the number for the roadside assistance they give when you purchase the vehicle for tires which also offers other road side assistance such as tow not related to tires and lockout, battery, etc. I was told the service department only has this information and they were closed. I asked to speak with someone who could at least give me a name or number for the company the dealer uses and was told they would send out a email and some one would call me ( this happened Saturday it is now Thursday and I still have yet to receive any calls from anyone) after calling back again I was given a number and told it was for roadside assistance. Well the number lead me to some guys voicemail and definitely was not for roadside or a tow. I asked to speak to Bernie the sells guy I dealt or a manager. Again told a email will go out and I would get a call and everyone was busy . Today Thursday I decided to go to the dealer to speak to someone about the issue of not being helped and not being able to be simple provided with a name or number. I was told that the roadside doesn’t cover this or that it cover tow but it limited this and that well guess what I needed a tow. Attitudes were Nonchalant as if really they could care less. Victoria then brings up out of nowhere my male friend who works for another dealership (Who did help me in getting a key) and tells me he should have this information. Excuse me he has nothing to do with this and I purchased my vehicle from 5 star. I then went back to the service department because my oil was being changed they were nice and guess what I see a huge sign the the roadside that say 24 roadside service for towing , lost key, lock out etc. I then looked at my service contract with the dealer and guess what there is also another company for roadside assistance. I then went back to speak with Victoria who told me I had none of these service to ask for clarification on if this roadside assistance on my service contact was the same as the tire roadside and if did I have access to these services (no longer talking about the key just general towing for future) she tells me this roadside is for if my engine goes out on the ride of the road, I said realistic who knows what’s wrong with their vehicle when they are stuck on the side of the road. I need to know can I call them the idiot then visibly get frustrated with me and becomes completely unprofessional and get to rambling on and on about a key. I advised her that I she was now being unprofessional and providing horrible customer service she told me she was not. Then again that I was no longer asking in regards to my previous situation I was inquiring to have knowledge on who I needed to call for future assistance especially being a single mother with young kids. I told her that as a consumer of her service she could not tell me how I felt. She then started rolling her eyes and said well I’m on lunch so sorry I can’t help you. Well why on earth did she interject herself when I initial asked to speak to someone else. Victoria is rude, unprofessional, and she will dismiss you and your concerns just as quickly as she get you to sign off on your paperwork. I told her she has lost a customer and I would not refer anyone to this dealer and she said she could care less. Horrible experience I was upset to the point of tears leaving this place. Never again I plan on posting this on all my social media platforms for all of my thousands of friends and follows to see. I bought my vehicle in January and I completely regret it if I have to deal with this type of customer service. I included a pic of both of the roadside assistance I have on my contract and that was included for 12 months with my car purchase More

Great service great quality and team work. They’ll help you adapt prices to your comfort.. 5 Stars They’ll help you adapt prices to your comfort.. 5 Stars More

Very patient and thorough prompt service. The sales associate Robin Ayer’s was wonderful and took time to ensure I received detailed information about the company, along with respecting me as The sales associate Robin Ayer’s was wonderful and took time to ensure I received detailed information about the company, along with respecting me as a customer by not tip toeing around answering questions. More

I bought a 2017 Ford Fusion and it's been in the shop more then I have been able to drive it and ABSOLUTELY NO CONTACT from them this is SOOOO RIDICULOUS!!! more then I have been able to drive it and ABSOLUTELY NO CONTACT from them this is SOOOO RIDICULOUS!!! More

Anthony never fails! This is my second car I have purchased from him and he makes great coffee! EVERYONE at Five Star Auto are very professional, knowledgeable and helpfu This is my second car I have purchased from him and he makes great coffee! EVERYONE at Five Star Auto are very professional, knowledgeable and helpful! Thank you, Five Star Auto. I plan to be one of your customers for llfe! More

Joe Arcobasso is a great salesperson! My car was totaled and I have a Chapter 13 bankruptcy. Joe worked his magic and did not pressure me. He explained everything in detail so I can truly My car was totaled and I have a Chapter 13 bankruptcy. Joe worked his magic and did not pressure me. He explained everything in detail so I can truly understand the process. The payments were affordable and received a beautiful SUV. Thank you soooooo much Joe for making my first experience with 5 Star hassle free. I will definitely tell my family and friends to see Joe because he is the best! More

Very helpful and kind got a new car the same day. Friendly and helped me get the car with my budget Friendly and helped me get the car with my budget More

Great place to buy a car. Everyone was very friendly and helpful especially my sales clerk robin helpful especially my sales clerk robin More

Came in to speak with Anthony about buying a vehicle and at first everything was going well. It was until I got my credit score back that Anthony changed is demeanor. He tried to put me in something with a at first everything was going well. It was until I got my credit score back that Anthony changed is demeanor. He tried to put me in something with a $500 + car note basically telling me thats the only option I had not knowing what type of down payment I had and using my car as a trade in. I proceeded to tell him no I’m not going to be in that high of a car note and that I think I’m going to wait until I build my credit up to get in something i want. After he then asked me “well how your going to do that” which was rude and Unnecessary. Also heard him call other customers bad names and just my whole experience was a bad one with him. Never working with him again More