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802 Honda
Berlin, VT
41 Reviews
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41 Reviews of 802 Honda
August 24, 2015
Very Satisfied Customer It was our first visit to 802 Honda and I therefore I didn't know what to expect. I have grown to expect that dealers will be out "hounding" you with It was our first visit to 802 Honda and I therefore I didn't know what to expect. I have grown to expect that dealers will be out "hounding" you with high pressure and persuading you one way or another. JJ came out and greeted us and I could immediately tell he was not going to be high pressure. Instead he "asked" us what we were looking for - I was impressed :) This is such a simple concept that most dealers don't get... I'm the customer, ASK me what I'd like. Kinda like going to a restaurant and you sit down and they give you what they think you want??? So, right from the start I felt comfortable. I was with my daughter buying her first car and we had done some research and we gave him the information and he offered a vehicle that fit those needs. Then he had us sit down, offered us coffee or waters while we waited... came back within 5 minutes with a print out of information on that exact car with financial information that met our needs (that we had explained to him). So yeah... he LISTENED to us and provided what we needed. Even if we didn't want that exact car - I wanted to buy something from him and this dealership. As it turned out, it was the exact right car for our needs and we bought it :) Now came the financial piece and paperwork... yes, the dreaded paperwork!!! Well, I can say that went as smooth as can be as well. It couldn't have been easier and just what we agree to... I didn't have any worries about reading every single word - I felt comfortable and trusted it was as we agreed... what a relief! And then the exciting pick up day :) Due to everybody's busy schedule, it ended up the pick up day got moved back a day by us. That day happened to be JJ's day off - he offered to come in... we purposely didn't confirm with him to make sure he got to enjoy his day off... he'd done his job and well :) We met with Ben and he was very friendly and fun - showed us his moves with the soccer ball my daughter had with her from practice... very cool experience. Hats off to this dealership for being a unique and pleasant experience from a customer that feels most of the time that I'm expecting too much (from other dealerships) by expecting somebody to listen to what we need. Glad to see there are still old fashioned values with high quality service and low pressure to get us what we NEED :) THANK YOU!!! More
by Sheila Lowe
Employees Worked With
Dan Demar, Ben Toro
Helpful August 24, 2015
Painless Buying Experience The staff was extremely helpful and made the purchasing process fairly simple. The dealership itself was clean and had an inviting feel. I would defin The staff was extremely helpful and made the purchasing process fairly simple. The dealership itself was clean and had an inviting feel. I would definitely recommend this dealership if you're in the market for a Honda. More
by Bryan
Employees Worked With
Dan Demar
August 24, 2015
Excellent experience I spent a long time comparing the Honda CR-V with the Subaru Outback, and talked to several dealerships on both sides. I found JJ Norway and the rest I spent a long time comparing the Honda CR-V with the Subaru Outback, and talked to several dealerships on both sides. I found JJ Norway and the rest of the staff to be the most down to earth AND very helpful without pressuring. Surprisingly, Twin City Subaru, which gets high ratings for customer service, was overconfident and less helpful; I did not have a good experience. JJ kept in touch initially by email, and again, was helpful without pressuring. It was a pleasure to decide to purchase my new vehicle with 802 Honda and would definitely recommend this dealership. The final paperwork experience was also very good. Thanks to the entire gang!!! More
by VTdriver
Employees Worked With
Dan Demar
August 15, 2015
Excellent, professional, efficient service with no pressure I know just what I wanted -- I had done the research and knew the model, color, and interior that I wanted, so no sales pitch was needed. JJ got righ I know just what I wanted -- I had done the research and knew the model, color, and interior that I wanted, so no sales pitch was needed. JJ got right down to business and found me just what I was looking for, let me take it for a drive, and helped me craft a custom lease with no fuss. When I picked up the car the next day, he gave me a full tour of the controls and helped me link my phone to the bluetooth. He was very patient and professional. Then Dan helped me with the business details and also was very professional and helpful. I brought the car back the next day for the protection package (superwax and scotchgard, basically), and they loaned me a brand new car to go to a meeting while that work was being done. Well, five minutes after I left the dealership I drove over something in a work zone and got a flat tire. I felt terrible, but they were so nice -- they came out to change the tire and just let me go ahead to my meetings, and I paid nothing for the flat. The guys in the shop were totally nice about it -- just said "well, this has been tire week." So, all in all, the experience was just great, and so much more mellow than the experience I had at the dealership in Shelburne, where the pace and the pressure were more than I wanted to deal with. More
by anon4
Employees Worked With
I don't know who I dealt with in service but they were all great. , Dan Demar
August 15, 2015
Great efficient service Went to 802 Toyota with my mom and waited for a long time and decided to go to Honda and upon walking in was immediately helped! Great service and gre Went to 802 Toyota with my mom and waited for a long time and decided to go to Honda and upon walking in was immediately helped! Great service and great people who are willing to work with you. More
by Tda0930
July 28, 2015
No pressure dealership 802 Honda was a no pressure dealership that allowed you to move at your own pace. This being my first time leasing, I was pleasantly surprised by the 802 Honda was a no pressure dealership that allowed you to move at your own pace. This being my first time leasing, I was pleasantly surprised by their patience and cooperative attitude. JJ was great and very accommodating. More
by greg b
Employees Worked With
Eric Bashaw
July 28, 2015
Will definitely do business with them again! Just drove my new Honda Fit home yesterday. I had owned a Fit before and knew what I wanted. They didn't have the car I wanted but found it for me. Th Just drove my new Honda Fit home yesterday. I had owned a Fit before and knew what I wanted. They didn't have the car I wanted but found it for me. The transaction was a breeze and JJ Norway was a pleasure to work with. This was the first time I have leased a car and so thanks to Dan as well for making that process painless. We'll be back! More
by whitvt
Employees Worked With
Dan Demar
July 01, 2015
Love Our New Pilot! We were kind of on the fence regarding getting a new car at this point, but the reviews on the new Pilot were overwhelmingly positive and I wanted to We were kind of on the fence regarding getting a new car at this point, but the reviews on the new Pilot were overwhelmingly positive and I wanted to take a look. I showed up one afternoon, and J.J. (a former student of mine!) was there to show me a model that was exactly what we wanted. As I told him then, I felt like I was in excellent hands! He new the vehicle very well, and walked me through the leasing options very clearly. He also made the trade in process fair and easy to follow. This was both a friendly and highly professional experience. We're very happy with our new car! More
by Catliv02
June 12, 2015
Great Service Bob, Jim and Mike do an outstanding job helping Honda owners deal with routine maintenance or problems that might occur with their vehicle. They go ou Bob, Jim and Mike do an outstanding job helping Honda owners deal with routine maintenance or problems that might occur with their vehicle. They go out of their way to get to know you personally and make you a part of the 802 Honda family. They explain to you in detail the work needed, how long it will take and what the cost will be. It's great to deal with honest people that take pride in what they do! I have total confidence in them and recommend 802 Honda's Service Department without hesitation or reservation. More
by Kus
May 31, 2015
Great Experience Purchasing my 1st Vehicle! My parents and I purchased my first vehicle, a 2015 Honda fit from 802 Honda and my experience was extraordinary! The salesman, JJ was very friendly a My parents and I purchased my first vehicle, a 2015 Honda fit from 802 Honda and my experience was extraordinary! The salesman, JJ was very friendly and informative while not being too pushy. He did a great job showing off the features of the car and clearly knew a lot about the car as well as other comparable models. The sales manager, Eric was also incredibly friendly and understood when we needed more time to decide on whether we wanted to purchase the car. When we came back to purchase the car, JJ was very accommodating and had everything ready to go when we got there. Dan, the rep from the finance office was also incredibly helpful and stated the facts without pressuring us into buying extra insurance. Overall, it was a great experience and I would highly recommend 802 Honda. More
by Amh213
Employees Worked With
Eric Bashaw, Dan Demar
