As a professional educational consultant, I have years of experience evaluating people in their professional roles. Each team member of Lovering Concord was knowledgeable, articulate, respectful, and intentional in their pursuit of excellent service. My husband and I have owned Volvos since 1977. This was our first experience with Lovering. It surpassed all of our expectations.
Thomas Kelahan, our salesperson, worked with us for multiple days to fulfill our needs and desires in a vehicle. He was an active listener who searched the inventory and recommended the car that was a perfect fit for us. He was patient, positive, and extremely helpful. The day we picked up our car, Thomas presented me with a beautiful bouquet of flowers for our 50th anniversary. Such attention to detail, speaks for itself. Though young in years, he is a true asset to the Lovering Team. Dan Carlen made himself available to add another dimension of support and knowledge. Both of these o men exhibited a high level of integrity..a trait that is admirable in today's world. Tim Reid was highly organized, methodical in his documentation and extremely clear in his descriptions and explanations. He turned the task of paperwork into a pleasurable experience.