I went to Lovering Volvo as a first-time car buyer last week. I found a car online and was assisted by a helpful Sales and Leasing Associate Angela Noto at the dealership. I was strongly considering this car, so I put a $500 deposit down to hold the vehicle.
Over this past week I was corresponding and negotiating with Dan Carlen, General Sales Manager, about financing for the car. We were in active negotiations on the car, when he emailed me what he referred to as the “best offer” he could on the car. He followed this email with another email about two hours later alerting me that the car was being put back up for sale.
Mind you I still had a deposit on the car and had not had any direct correspondence that our deal was off! I responded immediately in the morning saying how unprofessional it was that he would take it upon himself to put the car up for sale without giving me prior notice while we were still in negotiations and they still had my deposit.
I then received an email from Angela, Sales and Leasing Consultant, saying that after “not hearing back from you we decided to put the car back up for sale.” Again, this decision was made within two hours and I was never notified of an expiration of my deposit or this deal.
I then reply back to Angela’s email saying that I was still strongly considering the car and that I would be by that afternoon to hopefully finalize the deal. She replied great see you then at 12:35pm.
I then receive a call and email from Sales Manager Andrea Tuthill. She urges me to give her a call about the car. I showed up no less than 30 mins later, with my approved outside financing, at which time I was informed by Andrea that the car has been sold. I was flabbergasted and hurt at the fact that they did not have a moral or ethical obligation to hold the car for me and allow me to secure financing. I was taken advantage of and wronged.
This is a clear breach of our contract. On top of that, when we asked for a manager, we were informed no one was available, they were all on site in a meeting. Their service and handling of the whole situation was despicable. I was incensed at the lack of decency they showed selling that car out from under me without giving the first right of refusal.
To add insult to injury, while discussing this with Andrea the said car was parked right outside the door from where I was, all ready for the new owner with paper plates. The fact that this car was ready for the new owner leads me to believe that they either intentionally lied to me when they said that they were ready to continue and finalize the deal we had, or they are severely lacking basic communication skills. Either way this is clearly alarming, but also highlighting their substandard customer service. I would encourage all of you to share this so that your friends and families aren’t swindled by Lovering Volvo of Concord as I was.