95 Auto

After calling the dealership and asking for Christian (the most highly reviewed salesperson there; some others apparently weren't so great) with the intention of making a five hour drive down to pay the (the most highly reviewed salesperson there; some others apparently weren't so great) with the intention of making a five hour drive down to pay the asking price, I gave up. I'd been looking for exactly the RC350 year and options 95 Auto has listed, but when I called and asked if Christian were available, the woman who answered said he was on a call and would call me back. Then after being put on hold I was told there were three Christians (?), which I'd have thought would have come up when I asked for Christian initially. Then she told me she was the salespeson on duty, but after I said the reviews didn't use Christian's last name and I didn't know there were three of them in sales (she said they had 16 salespeople), she said a manager was going to call me back. Two days went by and no phone calls and no email, even after submitting a form and then calling and leaving my info. I struck up a nice conversation with Addison through their text chat and she tried to be very helpful and pass along the fact that all I wanted was Christian to simply email me the paperwork that confirmed the OTD price that would reassure me about making a 10 hour roundtrip drive, as at least one Yelp reviewer said he made a long drive and was then surprised with a several thousand dollar upcharge. Addison was unable to get any of the Christians or a manager to do this one simple thing for a customer who wanted to pay full price but didn't want to make a 10 hour drive in vain. Three days later, a salesperson called me, but I'd given up on them and was left very suspicious that the advertised prices were what they actually charged if they weren't even willing to send that to me in writing. (Note: This DealerRater review form I was sent required me to select Bibi Singh as the salesperson, but I never talked to Bibi and have no opinion to share about Bibi.) More

I have given up on your dealership. Multiple calls and messages were not answered. The dealership is not up front with the pricing. It's classic "bait-and -switch". Even though I'm app Multiple calls and messages were not answered. The dealership is not up front with the pricing. It's classic "bait-and -switch". Even though I'm approved to buy your car you will not disclose final pricing and this is unacceptable with my Federal Credit Union. I also believe your reviews are fake. I went with another dealer and they were more than happy to give me a sales agreement in writing. More

Alex was great he helped me get the car i wanted and got a fair deal if you need a car ask for him! a fair deal if you need a car ask for him! More

Liz was great, amazing service. Great customer service. THE BEST! Thank you team I love my new car. Great customer service. THE BEST! Thank you team I love my new car. More

I walked in questioning my decision and Edwin made me feel sure on my purchase today ! 100 recommend feel sure on my purchase today ! 100 recommend More

Working with Christian was great he was very patient and explained every step of the process with me. Very happy highly recommend seeing him for a car explained every step of the process with me. Very happy highly recommend seeing him for a car More

Customer service is very poor, sent several emails got only a reply and wanted to text. I texted, no answer and sent another bunch of emails still no response. I’m really gobsmacked and wondering whether only a reply and wanted to text. I texted, no answer and sent another bunch of emails still no response. I’m really gobsmacked and wondering whether or not truck is still available. I’m about 400miles away and will hate to drive all the way there and doesn’t get what I want. Online customer service from this dealership is the worst I’ve seen so far More