A&L BMW

Terrible experience I bought a bmw here, and had the MOST unprofessional experience. I was not even put in with finance the incompetent salesman went over my loan informa I bought a bmw here, and had the MOST unprofessional experience. I was not even put in with finance the incompetent salesman went over my loan information. Apparently he did not submit the paperwork correctly, which no on one ever called to contact me about, and then continued to text message my phone while I was working asking me to bring my “first payment” to the dealership. I still have yet to receive a phone call/or printed paperwork explaining what happened. Now after having the car, I called to service my car at another dealership close to my home with the warranty I purchased, and the last documented oil change was August of 2016, and no recent brake changes. So I was sold a bmw from what’s considered a reputable dealership,and this is my experience. Truly pathetic considering I’ve owned what’s considered less prestige brand cars and have had a MILLION times better experience. Save your time and money stay away from this place! More

Great process, fair deal, good overall experience. Great sales model with technical "Geniuses" as the initial contact to get you through the decision making process, followed by a low pressure sales ap Great sales model with technical "Geniuses" as the initial contact to get you through the decision making process, followed by a low pressure sales approach. This was very efficient, and I never felt rushed. Jeff Hein took me out on multiple test drives of various vehicles, which helped me narrow my choices to the X3 that I eventually leased. I worked with George Donnelly on the sales side. He and I were on the same page with regard to my budget and needs from the time I walked in his office. I feel the deal was fair and the process was very efficient. This was as good as it gets when it comes to buying a car. Great job by all. More

Our experiences with A&L BMW We have dealt with A&L BMW for many years at this point. We recently moved out of the area but still obtained our last lease from them. After compar We have dealt with A&L BMW for many years at this point. We recently moved out of the area but still obtained our last lease from them. After comparing their level of expertise and our comfort level in working with Nate and George to the dealerships near our new home, there was no doubt we would remain as A&L customers. They even went above and beyond to deliver our new car to us. More

Great experiene and treated with class I was initially shopping for an Acura for my son, and I experienced with worst car dealer experience at Baierl Acura in Wexford. The were very dishon I was initially shopping for an Acura for my son, and I experienced with worst car dealer experience at Baierl Acura in Wexford. The were very dishonest and did not guarantee the price and details they listed online. I spent 2 hours waiting for the salesman as he went back and forth with the general manager. Each time he came back with a different story, changing the price and details of what was described online. I lost trust in their store and left very unhappy. Big waste of time. After that poor experience, we decided to go switch and explore a BMW (because I was afraid to experience the same issue with another Acura dealer). We went to A&L BMW in Monroeville, we were treated so well by Brandon. He was very honest and efficient. He also called a product guy to review all the functions inside the car so we can understand how everything worked in a greater level of detail. Everyone at the dealership was so pleasant and everything was very organized. We had no delays or hassles with paperwork. Brandon arranged for the car to be detailed while we were completing the papers, and everything lined up very well without delays or excuses that we experienced at other places. I didn't really think we would land up with a BMW, but with the great service we received at A&L, we are very satisfied and will definitely go back again. All I have to say is that those salesmen and managers at Baierl can learn a lot from A&L in terms of how to treat customers. After we left, we even received a thank you email from the general manager asking about the service. Overall, the management was very thoughtful and did a great job projecting the BMW reputation. More

Smoothest car buying experience This was by far the smoothest experience I've ever had at a dealership. Bob Z is a no pressure salesman that worked hard to get me exactly what I want This was by far the smoothest experience I've ever had at a dealership. Bob Z is a no pressure salesman that worked hard to get me exactly what I wanted and genius Joe knew everything about the vehicle to make sure I left with no questions. Thanks again guys. More

Great Experience We were looking for a new SUV and.had looked at other dealerships. There was no comparison to our experience at A&L! Our every need was met from very We were looking for a new SUV and.had looked at other dealerships. There was no comparison to our experience at A&L! Our every need was met from very competent members of the A&L Team! We love our new BMW! More

As a female and first time Customer with A&L, "Impressed." I never remember any experience in the past being easy, stress free nor something that I actually looked forward to. I always remembered how somewhat I never remember any experience in the past being easy, stress free nor something that I actually looked forward to. I always remembered how somewhat exhausting the whole process was. I had the pleasure of working with George! He answered a lot of my questions, which helped me decide the best value and BMW model for me. George was incredible to work with, he covered every detail and concern which made me very excited to make my purchase!!! My husband couldn't believe that I did it all by myself? THANKS GEORGE!!! More

Exceptional Product, Fantastic Dealership This past weekend, my wife and I took our search for a new car to the A&L Motors BMW dealership in Monroeville, PA. It was perhaps the best move that This past weekend, my wife and I took our search for a new car to the A&L Motors BMW dealership in Monroeville, PA. It was perhaps the best move that we could have made. Despite the fact that we were in the market for a Certified, Pre-Owned vehicle, we were treated by the entire A&L staff, in both the BMW and Jaguar/Land Rover facilities, with the utmost of professionalism, courtesy, respect and warmth. Special call-outs are extended to two exceptional individuals: Robert (Bob) Zimmerman, Jaguar/Land Rover Sales Guide, and Nick Bolkovac, Product Specialist/Genius and Technical Guru. During the two days that my wife and I spent at the dealership considering several options, models and profiles, Bob went out of his way to accommodate our requirements, including pulling several cars from inventory for us to examine and test drive. Low keyed and without ANY pressure whatsoever, Bob appeared motivated by, and far more interested in meeting our particular needs than he was in selling an automobile, a RARE quality in any sales-commissioned position today, but especially in the automotive business. Never once did Bob exhibit impatience (although he would have been warranted to so do) but rather exuded an "I'm here to serve you" attitude despite our (changing) objectives. It was precisely this customer-committed perspective, his desire to find the right vehicle for us, and his willingness to negotiate rationally and professionally with our targeted price that ultimately led to our purchasing a BMW 535i. Both my wife and I are thrilled with the car and deeply appreciative of Bob's indulgence and service. There are not enough words for us to express of appreciation of the other previously-mentioned A&L Motors' Product Specialist Nick Bolkovac. Nick is one of a new breed of Technical Experts, necessitated by the rich and complex technologies that are incorporated into the BMW product line. As with Bob, Nick approached us with warmth and personal charm that are rare to find in the automobile business today ... and are reflective of the superiority of the personnel throughout the A&L organization. For each of the various models that my wife and I were seriously considering, Nick patiently described and explained in depth the function and functioning of the multiple technical components that were incorporated into the infrastructures of the models we were evaluating. As with Bob Zimmerman, Nick Bolkovac was absolutely and fully dedicated to providing us with the level of knowledge that we sought ... delivering clearly, succinctly and extremely comprehensible descriptions of, and instructions for the use of, the features that each model represented. AS these features were discussed, Nick move forward to the next only after assuring himself, by having us execute each of the functions, that we truly understood how to use the particular option being covered. Nick is a great teacher who exhibits a superb balance of technical excellence and superior interpersonal skills. He is warm, human and humane! In that both my wife and I have recurring back issues, for us there was a special need, that of individually adjustable and formidable lumbar support mechanisms on both the driver and passenger side seats. This proved to be a significant challenge for my wife, who is both small and light of frame, and had great difficulty adjusting the driver side seat for visibility and comfort. From both sales and technical support sides of the A&L dealership, but especially with Nick’s unwavering dedication, perseverance and “I will get this resolved” attitude, she received incredible support, personal involvement, and a most caring attitude that refused to give up until a solution was, in fact, achieved. Based on my wife's and my experience, if one is in the market for a new or previously owned BMW (or Jaguar or Land Rover), there is no better place to make that acquisition than at A&L Motors in Monroeville, PA. More

Friendly sales persons. Very knowledgeable about the cars. Best experience buying a car. Sales person explains everything. Answered all questions. Didn't take 6hrs like my last car. Nate took us out to the car Best experience buying a car. Sales person explains everything. Answered all questions. Didn't take 6hrs like my last car. Nate took us out to the car and went thru every knob and button. Most complete review of any car I have purchased More

First time customer of A&L My intent was to purchase a certified vehicle, but after discussing my options I drove home with a brand new 2017. Brandon went out of his way to loca My intent was to purchase a certified vehicle, but after discussing my options I drove home with a brand new 2017. Brandon went out of his way to locate a vehicle to accommodate my specs on a very short timeline. Jeff was great in explaining all of the features on my new vehicle. I would highly recommend A&L because of their professionalism and taking the time to understand the customer's needs. More