2019 Cadillac purchase had no owners manual. With weekly calls&texts since 12/8/2019, not able to provide manual.Call salesman Nick numerous times. Called Jamie,no return call to date. Was told it was 'in the mail', 3 times. I'm sure after almost 4 months they don't care. Something so simple should not be so hard, yet, no customer support. I had to go to the Cadillac website and purchase for $85 so I can learn how to use all the features of the car. Can't program anything without instructions. Also learned that you can download a free copy to your computer which I did, one would think this information should have been provided.