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ABC Hyundai - Service Center

3.4

6 Lifetime Service Reviews

6825 S. Redwood Street, Las Vegas, Nevada 89118

6 Reviews of ABC Hyundai - Service Center

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October 09, 2018

"SCAMMED ME ON BATTERY"

- Steffen05

Took my car in on a Friday a couple of weeks ago because I was having trouble with the car turning over. They were quick to reply, saying it was the battery, and my car was done that afternoon. After I picked up my car, it had the same issue when I tried to leave the dealership. I immediately went inside and brought this to the Service Advisor's attention, who told me not to worry about it, that it happens with a new battery and new terminals. All weekend I was having the same problem, so I brought it back Tuesday. This time, it was the "Inhibitor Switch", which they changed and was covered under warranty. I inquired about whether or not my battery ever needed to be changed, I had not been provided a copy of a BATTERY TEST result (as per their company policy), I never had any trouble with my electronics not working, and it just seemed extremely coincidental that my battery and inhibitor switch would go out at the exact same time and, supposedly, cause the exact same problem. I asked about getting a copy of my BATTERY TEST, and was told that all invoices get sent out to a warehouse where they are then scanned for digital proofs. I was told that I would receive a copy of my battery test, in my email, by Friday, 10/5. That never came. I reached out to Terry Kimbrel via email twice, as suggested on my INVOICE, and never received a reply. I believe ABC Hyundai replaced my battery without ever testing it, assuming that was the issue, and now they won't own up to their mistake. They supposedly can't provide me a copy with any BATTERY TEST showing that my battery was faulty, I had the same exact issues after my battery was changed, and everything was fine once they fixed my faulty inhibitor switch. Coincidentally, they decided my battery had died 4 months after the warrant expired and, coincidentally, my inhibitor switch went out at the exact same time. I have lodged a complaint with HYUNDAI CORPORATE and am sending a DEMAND LETTER to ABC Hyundai this afternoon, via certified mail, which is the first step in the process before taking them to small claims court to recoup me for the $350+ they charged me for a battery that they have no proof that I needed.

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Recommend Dealer
No
Employees Worked With
Bill Buckley
Oct 24, 2018 -

ABC Hyundai responded

Proof was provided to customer demonstrating the need for a battery replacement and the repair was listed on the inspection sheet, the review was subsequently removed.

September 13, 2018

"Poor Customer Service "

- Shelia

I purchased a Genesis a year ago and my sales agent is no longer there. But I referred a friend to the dealership and when I called more than 5 times to follow up on my referral fee, I received the run-around from the sales agent, Jonathan and Finance agent, Robert, who kept saying they would call my bank, but didn't. Then when I finally spoke to the sales manager, the agent lied and said my friend never mentioned my name to the list, which was a lie, Bec she called me from the dealership before purchasing and said she was talking to Jonathan about me and he remembered who I was. From one of my service calls. Lying agent and poor customer service!!!

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Recommend Dealer
No
Employees Worked With
TERRY CLARK
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jonathan Mason
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
ROBERT SAPUTO
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Neil
June 13, 2018

"Oil Change Turned Trade In 😂"

- JoeLyn777

It all started with a oil change and a tire rotation, then my wife told me to go look at the Kona and Tucson, then I walk back to my wife saying “Yeah they have them and they’re both really nice”. Then we both decided to go look again and Preston came to say hi and proceeded to show us the Kona and told us all the great features but my wife really had her eye on the Tucson, so we got to sit and feel for the Kona then the Tucson. Long story short we loved the Tucson and ended up trading in our Elantra GT and we are very Happy with our New Hyundai Tucson 2018!!! We were only suppose to get an Oil Change 😂

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Recommend Dealer
Yes
Employees Worked With
Randy Patterson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Derek Smerke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cody Grobstein
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : PRESTON ACUFF
March 31, 2018

"aMAYzing service!"

- aMAYzing MAY!

From the time of scheduling to pickup of the vehicle, it was awesome! Ray is the go to person! My battery was drained and was able to get the vehicle checked out the next day! It was covered under warranty and replaced so quickly! I won't go anywhere else and I tell my neighbors!

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Yes
Employees Worked With
Raymond in Service
December 29, 2017

"About a 2 hour oil change."

- JasonB

They took my car in 3:45 got it back 5:25. At 4:50 I went to see if my car was done. I saw that service was having a meeting. They where laughing and taking their time. 20 minutes after their meeting I finally got my car. I would complain to the service manager but who held the meeting? The manager would have swept it under the rug because who can call a meeting. I saw the reviews on Google but didn't trust it. Now I do and there are other dealerships around that will get my money.

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Recommend Dealer
No
Employees Worked With
Not the service advisor fault. Its the service managers fault.
August 31, 2017

"Service assessment "

- Michael1108

Derek Smerke provided exceptional and professional service. He met all my service needs in a courteous manner and I was able to leave the dealership very happy.

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Recommend Dealer
Yes
Employees Worked With
Derek Smerke
1
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