Took my car in on a Friday a couple of weeks ago because I was having trouble with the car turning over. They were quick to reply, saying it was the battery, and my car was done that afternoon.
After I picked up my car, it had the same issue when I tried to leave the dealership.
I immediately went inside and brought this to the Service Advisor's attention, who told me not to worry about it, that it happens with a new battery and new terminals. All weekend I was having the same problem, so I brought it back Tuesday. This time, it was the "Inhibitor Switch", which they changed and was covered under warranty.
I inquired about whether or not my battery ever needed to be changed, I had not been provided a copy of a BATTERY TEST result (as per their company policy), I never had any trouble with my electronics not working, and it just seemed extremely coincidental that my battery and inhibitor switch would go out at the exact same time and, supposedly, cause the exact same problem.
I asked about getting a copy of my BATTERY TEST, and was told that all invoices get sent out to a warehouse where they are then scanned for digital proofs. I was told that I would receive a copy of my battery test, in my email, by Friday, 10/5. That never came. I reached out to Terry Kimbrel via email twice, as suggested on my INVOICE, and never received a reply.
I believe ABC Hyundai replaced my battery without ever testing it, assuming that was the issue, and now they won't own up to their mistake. They supposedly can't provide me a copy with any BATTERY TEST showing that my battery was faulty, I had the same exact issues after my battery was changed, and everything was fine once they fixed my faulty inhibitor switch. Coincidentally, they decided my battery had died 4 months after the warrant expired and, coincidentally, my inhibitor switch went out at the exact same time.
I have lodged a complaint with HYUNDAI CORPORATE and am sending a DEMAND LETTER to ABC Hyundai this afternoon, via certified mail, which is the first step in the process before taking them to small claims court to recoup me for the $350+ they charged me for a battery that they have no proof that I needed.