As much as I'm happy with my 2016 Hyundai Sonata Plug In, I'm equally frustrated and extremely disappointed in Hyundai's service and follow up. My car stranded me over 2 months ago. Although the car was under warranty, I had to call Uber to get home. The cost was out of pocket and Hyundai has not answered my request for reimbursement. The local dealer where I towed the car (Allen Hyundai Laguna Niguel) did not offer a loaner car until 3 to 4 days later when they realized the recall parts for my car were in back order (shocking… but Hyundai has not answered my request for reimbursement for towing either). After 2 weeks without my car... and countless phone calls to the dealer and Hyundai Corporate, the dealership determined they could by-pass the recall and I could drive my car safely until the parts came in. I got another ride and picked it up and they said they would contact me when the recall parts came in. During the next few weeks, I made several calls to Hyundai Consumer Affairs (totally ignored me). Brandon at 714-965-7080 (the “so called” claim advisor who was specifically hired to handle these types of issues) is a complete waste of time and a joke. After several attempts to get in contact with him, we finally spoke and he assured me he was going to make everything right. Said "you can call me any time and I will respond immediately". That was a flat out lie. I've left him countless messages to no avail. The parts finally came in and rather than sending them to the local dealer near my house like I requested and Brandon (the non-responsive) agreed to do, they sent them to Laguna Niguel where lip service is their primary goal. Needless to say, I had to drive back to Laguna Niguel for the 7th time regarding this recall – a total and complete inconvenience. Prior to driving there, yet again, I called them and asked if they could loan me a car while they worked on my car for the next 3 to 4 hours...without hesitation, Ivan Avalos, the service advisor immediately said NO….something about we’re really busy and he couldn't help me. Fortunately, I was able to coax my wife into going out of her day and driving me there again. After dropping off my car, Ivan (the not so service oriented service advisor) totally surprised me by asking if I needed a ride or shuttle to my next destination. I asked why he didn't mention or offer that service when I spoke with him in the morning prior to begging my wife for a ride, and again he said, I'm sorry but we're really busy and I must have forgot. On every occasion that I asked for assistance, his initial knew jerk response was always NO. I guess he figures since Hyundai is experiencing so many problems that his job is pretty secured.
Bottom Line… great car…extremely terrible service and follow up from top to bottom. Ironically, Hyundai sent me a survey asking for my feedback…like they were actually going to do something about it. I can just imagine what my next anti-service experience will be like.