"They miss the details, even when you provide them."
In attempting to contact the right people to try and solve a long lingering problem, I provided my current email address. Not verbally, not even a hand written note, but electronically. So all they have to do is copy and paste. Instead they went to the archives and against my instructions used some other email that I have not used in year. YEARS. I am unsure how I could have been any more clear. I provided my new email so very clear and I have no idea why they would go back 10 years to use an some other email I do not even use anymore. This all seems to be part of an effort to try and NOT resolve my problems. Why else would they ignore contact information provided weeks ago and instead use out-of-date contact information from 2008? Maybe it is so they could claim they tried to contact me while they really had to go out of their way to ignore my instructions and dig in the files. Shame on you Allen Hyundai of Laguna Niguel.
Employees Worked With
Bill Howard and Samantha
"EXCELLENT HYUNDAI DEALERSHIP"
Sean Guetssoyan is "EXCELLENT", he is very professional, extremely knowledgeable with the Hyundai vehicles, and an all around hospitable, personable, friendly, pleasant, and congenial, sales consultant We visited Allen Hyundai just to view the Hyundai Santa Fe Sport. After Sean demonstrated all the amazing features this vehicle has and the fabulous pricing we drove off in a new 2018 Santa Fe Sport fully loaded with the Tech and Ultimate Premium package. This was an extremely easy transaction and Sean was amazing through the entire process, he took the time to explain all the phenomenal features before we left the dealership. I highly recommend Sean Guetssoyan for anyone looking for first class professionalism and knowledge from a sales consultant in purchasing a Hyundai vehicle. These Hyundai's are so amazing ( 5 star safety, amazing features) I'm thinking of selling my 2015 Mercedes E350 and purchasing a Hyundai!.
"Let a message for the service manager, never heard back"
I can see the staff up front getting too busy to return a call. But after a problem popped up, the business development manager, Samantha, transferred me to the service manager. I left a very detailed message. They have my phone, they have my email. I don't know. Seems to be unresponsive and the false hope of "Making things right" and "Earning my business" seems like hollow phrases to be added to bad reviews. When actually called upon to "Make things right" they seem to just ignore the customer. The wort part is I bought three, yes three cars from them. It is time for a new one again, they will not get the sale. Or the service. Or the recall service which we all know is a super-profitable venture. Perhaps I will contact the Fountain Valley people. See what they say about an unresponsive dealership.
Employees Worked With