ALM Hyundai Macon

Gross incompetence at best. Possible purposeful fraud at the service department. I was given 4 separate quotes to replace a head gasket on a 2013 Sonata with 64,000 miles ( yeah Possible purposeful fraud at the service department. I was given 4 separate quotes to replace a head gasket on a 2013 Sonata with 64,000 miles ( yeah that's another reason to avoid Hyundai ). The first from Rachel was $2200. Ok great. I call back to get an exact price and 'oh no sir it's going to be $7000'. The $2200 was a quote for a new water pump which the car doesn't need. Obviously I'm not going to pay that. So I get there to pick up the car after making arrangements to get it fixed elsewhere and was told the $7000 quote was for a new engine. Again something I don't need. After talking to them and them consulting the main mechanic we agreed on $3100 with it possibly being several hundred less. We shook hands on it. So they call me today and tell me that was wrong and it's going to be $3700 or more because they 'calculated the labor wrong'. That sounds like textbook fraud. Get a customer to agree at a lessor price then raise it at the last minute. I'm sure it works on a large percentage of people. Not me. Avoid these idiots. 4 quotes and 2 of then weren't even for the job. Then a last minute price increase. More

I was really impressed by how fast they got back to me with such a warm welcome. The customer service rep was super friendly. They even invited me to come in and test drive the car I liked, plus any other with such a warm welcome. The customer service rep was super friendly. They even invited me to come in and test drive the car I liked, plus any other one that might catch my eye. More

NEGATIVE STARS! !! WORST SERVICE DEPT EVER IN THE WORLD. HAD MY CAR FOR 3 MONTHS, SHIPPED BACK TO ME IN ILLINOIS WITH SAME ISSUES IT WAS TOWED THERE FOR. THEY SAID !! WORST SERVICE DEPT EVER IN THE WORLD. HAD MY CAR FOR 3 MONTHS, SHIPPED BACK TO ME IN ILLINOIS WITH SAME ISSUES IT WAS TOWED THERE FOR. THEY SAID IT WAS FIXED, BUT DROVE LESS THAN 10 MILES, BROKE DOWN AGAIN. THEY TOOK THE WHOLE ENGINE APART AND PUT BACK TOGETHER WITHOUT FIXING IT. DONT TRUST THEM!!! More

I want to shout out the Keith Harell the best at Five Star Hyundai in Macon. My mom and I purchased new Sonata he was great to with with. Me Harell was not pushy and kept us informed at every staged if t Star Hyundai in Macon. My mom and I purchased new Sonata he was great to with with. Me Harell was not pushy and kept us informed at every staged if the process. The only downside is took a while however that's to be expected Will use again when I'm need off a new car More

Posting this in hopes of sparing others the stress, awful experiences, and wasted time of dealing with this establishment. The absolute worst customer service ever experienced (from the receptionist, to the experiences, and wasted time of dealing with this establishment. The absolute worst customer service ever experienced (from the receptionist, to the service department employees, to the service department managers, to the general manager, to the service advisors)! They are rude. They are deceitful. They are dishonest. They do not follow-through on what they say they will do. They do not answer the phone 99% of the time. They do not return phone calls. They will trick you into believing something that is not true. More

They had my car for 34 days! Charged me $2300. I had the car back for 10 days. It did the same thing, cutting off when stopped at traffic lights . Brought it back in. In all, Charged me $2300. I had the car back for 10 days. It did the same thing, cutting off when stopped at traffic lights . Brought it back in. In all, 3 months without my car. Service personnel DO NOT return phone calls. An ongoing nightmare. More

HORRIBLE customer service! Stay away!! GM, Brad Marks, called us quit a few obscene names multiple times. Derek and Dustin in service just outrite lie. They've had my Sonata Stay away!! GM, Brad Marks, called us quit a few obscene names multiple times. Derek and Dustin in service just outrite lie. They've had my Sonata for 3 MONTHS. Car broke down on trip from Florida to Illinois. Car was towed to 5-Star. They got it running but on a test drive by Derek the service Mgr it broke down again. I was told engine blown and they were waiting on approval from hyundai. Now it's a different story again. Hyundai corporate stated there was never a request for new engine. Now it's a different story again. More lies. Their way to resolve the issue is to ship car to me back in Illinois and let someone else fix it!!! Please do yourself a favor and stay away from this place and these liars and horrible GM Brad Marks if you don't want to be called names! Update: car returned to me in Illinois, drove it 10 miles and it broke down on road again exactly as originally back in June. Towed again to hyundai here by me. More