ALM Hyundai Macon

What stood out to me most was the attention I received. Their advice was honest, straightforward, and exactly what I was hoping for. Their advice was honest, straightforward, and exactly what I was hoping for. More

The team demonstrated exceptional dedication and genuine care. Their attentive service and commitment to customer service satisfaction made a great impression on me. care. Their attentive service and commitment to customer service satisfaction made a great impression on me. More

I purchased a 2025 Kia Telluride. They promised 2 key fobs, but could only deliver one at time of sale. They said they would arrange for me to get the fob from a sister Kia dealer. Af They promised 2 key fobs, but could only deliver one at time of sale. They said they would arrange for me to get the fob from a sister Kia dealer. After more than 3 weeks, no progress and the stopped returning my phone calls. I have been unable to get their attention, and may need to consider legal action. Their after sale customer service is the worst I’ve ever experienced. More

They gave me all the information I needed to go through the buying process for the car I picked out. What really got my attention was how helpful, friendly, and patient they were from start to finish. the buying process for the car I picked out. What really got my attention was how helpful, friendly, and patient they were from start to finish. More

The best part was that when they reached out to me, they did an awesome job. did an awesome job. More

This is a review of the service department. Somehow they messed up and placed in the system that my vehicle had used up all my free oil changes under my service contract. The last supposed visi Somehow they messed up and placed in the system that my vehicle had used up all my free oil changes under my service contract. The last supposed visit had happened at just over 33,000 miles. I moved to Alabama and went in for what should have been my final oil change at just under 31,000 miles and was given the data that showed I had already had my final oil change at 33,000 miles when I didn’t even have that many miles on my vehicle. I called Five Star and spoke to Kassie Foster. She checked in the system and admitted that there had been a mistake. She told me to get an oil change and send them the receipt and they would reimburse me. That was in June of 2025. Over 20 emails and phone calls later and I have still not been reimbursed as of March 13 2026. This is ridiculous and I have tried to call the service manager 3 times as of today but had to leave a message every time. No return call yet!! More

Problems with vehicle registration. Bought (2) vehicles. Temp tags expired almost left without vehicles over weekend. Got extension. Will see what happens. First time buying hyundai Bought (2) vehicles. Temp tags expired almost left without vehicles over weekend. Got extension. Will see what happens. First time buying hyundai and last. No one helps after the sale. Calls messages they don’t seem to care…Will dump these cars ASAP !!!! More

Gross incompetence at best. Possible purposeful fraud at the service department. I was given 4 separate quotes to replace a head gasket on a 2013 Sonata with 64,000 miles ( yeah Possible purposeful fraud at the service department. I was given 4 separate quotes to replace a head gasket on a 2013 Sonata with 64,000 miles ( yeah that's another reason to avoid Hyundai ). The first from Rachel was $2200. Ok great. I call back to get an exact price and 'oh no sir it's going to be $7000'. The $2200 was a quote for a new water pump which the car doesn't need. Obviously I'm not going to pay that. So I get there to pick up the car after making arrangements to get it fixed elsewhere and was told the $7000 quote was for a new engine. Again something I don't need. After talking to them and them consulting the main mechanic we agreed on $3100 with it possibly being several hundred less. We shook hands on it. So they call me today and tell me that was wrong and it's going to be $3700 or more because they 'calculated the labor wrong'. That sounds like textbook fraud. Get a customer to agree at a lessor price then raise it at the last minute. I'm sure it works on a large percentage of people. Not me. Avoid these idiots. 4 quotes and 2 of then weren't even for the job. Then a last minute price increase. More

I was really impressed by how fast they got back to me with such a warm welcome. The customer service rep was super friendly. They even invited me to come in and test drive the car I liked, plus any other with such a warm welcome. The customer service rep was super friendly. They even invited me to come in and test drive the car I liked, plus any other one that might catch my eye. More