ALM Kia South

Many would agree that buying cars from a dealership is worse than getting a root canal. So when I say that this was easily the worst experience I've ever had buying a car, you know it was bad. There were worse than getting a root canal. So when I say that this was easily the worst experience I've ever had buying a car, you know it was bad. There were multiple issues: 1) Delayed delivery and incurred charges - Was given a delivery date for the vehicle and told that if the date was missed it would only be because it would show up early. It showed up 10 days late. I traded in my lone vehicle as the deposit which meant that I had to rent a car for the 40 day waiting period, which I agreed to, but also had to come out of pocket for an un-budgeted extra 10 days to carry me over to the delayed delivery date. 2) Poor customer service - a floor manager (Jose) called me to notify me the delivery would be delayed. When I explained the unplanned costs, he replied "I'm sorry I didn't know you were on a rental." When I asked if there was anything they were willing to do to help solve the problem he said "unfortunately no, like I said I'm sorry I didn't know you were on a rental." If there was nothing they could do they could've just emailed me. A phone call suggests to me that there was an interest in problem solving and there was not. 3) Lack of product knowledge - The seller, Kevin, knew the answers to about 50% of the questions we asked him about the vehicle. We asked about multiple differences between one trim and another and on multiple occasions he said "I'm not sure but I can find out." We ended up doing our own research online after and didn't end up needing his responses anyway but it's worth noting he never reported back. His general response to feature questions was saying "when you buy a Telluride you're basically getting a Range Rover." 4) More delays - We traded in a vehicle valued at $35,000 and were told we could have no documentation that the vehicle would hold its value over the 40 day waiting period for the car to be delivered. This was important to me because of the volatile pricing for used vehicles since the start of 2021. I had no assurance that they could hold that price other than a floor manager giving me his word that they wouldn't and a promise from him that they would get me a VIN# as proof of an actual vehicle being made to my specs and for my purchase. I was told they would get me that VIN# in two weeks tops. We shook hands and walked out of the dealership on Aug 23rd. By September 20th, I still had not heard from anyone. I called my seller, Kevin, who didn't answer so I left him a voicemail expressing my surprise that they had my $35k car and a month later I still had nothing. He texted me back and said "I honestly was scheduled to give you guys an update in a couple days... I do apologize no matter what I should have followed up a little bit sooner there's no excuse I can't even say I'm caught up or busy..." The VIN# would not be sent until Oct 4th. 5) And the delays keep coming - Multiple times throughout the buying process Kevin agreed to have rubber mats and an extra year of maintenance (in addition to the complimentary year of maintenance that comes with every purchase) included with my purchase. Multiple times I had to remind Kevin that he committed to that, including when I arrived at the signing table where the finance manager did not have it in the final paperwork. It was handwritten into the agreement that it would be included upon delivery of the vehicle. I picked up the car on October 15th. It is October 29th at the time of this writing and I still have not received the mats nor any indication of when they will be delivered. I have texted my seller twice since picking up the vehicle and still have nothing. More

Armani Lee is a great salesman he went over and beyond with this sale. He was a really a great help with this sale. He was a really a great help More

Sarah Frederick shouldn't be soliciting people on Facebook to get 5 star ratings for commission bonuses. Her recent reviews are fake. If she took care of her customers properly and made the company m Facebook to get 5 star ratings for commission bonuses. Her recent reviews are fake. If she took care of her customers properly and made the company money she wouldn't be posting this nonsense and contrate on the principles......customers and the dealership. I'm sure she'll be unemployed in days. Too bad I can't post screenshots of it all. More

Sarah Frederick was outstanding. I would highly recommend her for your next visit to the service department. her for your next visit to the service department. More

Management will not return my call about an issue I noticed inside the car while sitting in the back seat. I reached out to my salesperson on several occasions and have called the dealership a few tim noticed inside the car while sitting in the back seat. I reached out to my salesperson on several occasions and have called the dealership a few times only to be told the general manager had other important things to do. Definitely not a great first experience with KIA. More