ALM Kia South

Service To Dream For The dealership's service department demonstrated a level of professionalism that I can only describe as "Awesome." The level of attention and care f The dealership's service department demonstrated a level of professionalism that I can only describe as "Awesome." The level of attention and care for the customer were nothing short of excellent. The service manager (MIKE) should be given recognition for his effort to satisfy the customer at all cost. Especially, since the vehicle was not purchased at this particular location. This just confirms ALM's commitment to excellence and their quality effort in hiring managers that represent their brand. More

Fine Sale - Like Pulling Teeth After It was an unremarkable process. Thought they might work for me, but after a couple views, not so much. They stopped looking and decided I would sett It was an unremarkable process. Thought they might work for me, but after a couple views, not so much. They stopped looking and decided I would settle for what that had. That was fine, but not going the extra mile at all. That's when the dissatifaction began. The sale took a long time on a Sunday night and my sales guy couldn't find the second key that night. He said he would find first thing Monday and overnight. Ah- that's where the non-communication and wrong information began. I got four different stories and extra phone time and an extra trip and still 2 WEEKS LATER- no one seemed to know where that key that I should have received at close was. It took 2 CALLS to KIA Corporate to get any help. I think I might actually get this solved- 3 WEEKS AFTER CLOSE. But I still have to drive the dealer AND WAIT AN HOUR for something should have been given to me at the close. I can't EVEN imagine what would happen if is was a big problem. This was minor and the responsive was abhorent. Oh- and they threw in free oil changes for the key. I really never want to go to this dealer again, so .... how is that to my benefit. Buyer Beware More

Good due to the manager on duty. Wait was long but tolerable Needed Freone for air conditioner on 2013 Kia Soul The cost quoted was far too much to consider and I was relinquishing to not having air in my car. Needed Freone for air conditioner on 2013 Kia Soul The cost quoted was far too much to consider and I was relinquishing to not having air in my car. Spoke with the manager who was gracious enough to give me a deal. I as a single senior was extremely grateful for the generosity and consideration of your manager and had my repair done. I must say that during this time of Covid 19 customers need a break. Lots of people are not working and/or income is being challenged through loss of employment, rising costs of goods and food, health care, etc. Merchants need to take all of this into consideration if they want to continue doing business for people for they are only going to take care of the necessities and put the luxuries aside for now. It did my heart good to have a considerate person on your staff make this consideration regardless of the financial interests of your company. Without him I would have never considered this repair. I will continue to use ALM Kia because of him. I forgot his name but my repair was done on July 15th at ALM Kia Union City, GA. Give that man a RAISE!!! He deserves it for your continued business on servicing your vehicles. More

Ms. Rihanna Carter was absolutely delightful! She was patient and efficient. Also got me where I wanted to be payment wise and for the vehicle o wanted! patient and efficient. Also got me where I wanted to be payment wise and for the vehicle o wanted! More

I had the pleasure to work with Sabrina, she was very professional and polite. I got a great deal on my SUV and i love it! professional and polite. I got a great deal on my SUV and i love it! More

Dennis Neblett Made me feel so comfortable with the whole process. And he made sure i left with the car i really wanted. I enjoyed his service, i would recommend anybody to go to him. process. And he made sure i left with the car i really wanted. I enjoyed his service, i would recommend anybody to go to him. More

Service was done in a professional timely manner! I’m sorry but I forgot the woman how checked me in. But she was awesome got me in an out! sorry but I forgot the woman how checked me in. But she was awesome got me in an out! More

This dealership is the worse I have done business with. They are not honest and screwed me over. The car I purchased had major damage that was covered up with terrible workmanship. They are not honest and screwed me over. The car I purchased had major damage that was covered up with terrible workmanship. More

Thank you so much for your great customer service we really appreciate all your hard work and dedication. I will surely be bringing more customers your way really appreciate all your hard work and dedication. I will surely be bringing more customers your way More

AJ was amazing! Im very pleased on my decision of coming to ALM KIA in Union City! I also love my car! Everyone was amazing! to ALM KIA in Union City! I also love my car! Everyone was amazing! More