ALM Kia South

The vista was very good and I was update on what was going at all times. I was also told to help myself with water and other things in the lounge. going at all times. I was also told to help myself with water and other things in the lounge. More

a breeze It was a wonderful experience and he made sure i got the car that i wanted. And he made sure my grand daughter was occupied so I could handle business It was a wonderful experience and he made sure i got the car that i wanted. And he made sure my grand daughter was occupied so I could handle business. More

Peeps is For the People. all the staff is nice. everyone I came in contact with was a help, I would recommend this dealer to anyone. I came in contact with was a help, I would recommend this dealer to anyone. More

I had a great experience with ALM KIA. Emmanuel was professional and he got the job done in 2 days. Seamless. Also the finance officer she was great. I would definitely recommend that you come here. T professional and he got the job done in 2 days. Seamless. Also the finance officer she was great. I would definitely recommend that you come here. This is family. More

Service was fast and professional. Will recommend friends and family. They were polite, full tank of gas and offer complimentary drinks while waiting for finance approval. and family. They were polite, full tank of gas and offer complimentary drinks while waiting for finance approval. More

The service I receive Benjamin Rieves is an excellent, but take care with their supervisor his worthless, if you want to Know why I said that just call me. Benjamin Rieves is an excellent, but take care with their supervisor his worthless, if you want to Know why I said that just call me. More

Very Poor Service I bought a used 2018 Silverado from here and was pleased all the way up till the very end. The saleswoman was very professional and nice and more than I bought a used 2018 Silverado from here and was pleased all the way up till the very end. The saleswoman was very professional and nice and more than willing to work with me. We came to an agreement on the price, and I showed up there the following Monday to pick up the vehicle. Despite having the agreement and assurance that my price was locked in, upon sitting down with the finance department (this vehicle was bought outright by the way), I was told there would be an additional $250+ added to my bill for no clear reason. After trying to discuss it with the finance department, I was given the excuse that "there was no way of knowing about the additional cost until we got to this point"...Needless to say, I was not pleased. After finishing up there, I was essentially showed out of the finance department and left out front without any clear indication of what to do from there...Once I finally received the vehicle, I headed home. About an hour into my trip, I looked at the dash to realize the check engine light was on...After making contact with ALM, I was told to take it to a Chevrolet dealership so that "they could handle it"...I also brought up the $250+ that I felt I was wrongfully charged for and was told they'd look into it for me and call me back immediately... As expected, I have yet to hear a word back... More

Dennis was truly a great salesman. He showed focus and concern with my car needs and desire. He was patient and courteous. Yet professional! Thanks! concern with my car needs and desire. He was patient and courteous. Yet professional! Thanks! More

When I bought my car I was promised 2 free oil change and car wash. I only got a oil change after two hours of waiting. The Manager Was so rude and said customers lie sometimes so he didn’t look into it. Cu car wash. I only got a oil change after two hours of waiting. The Manager Was so rude and said customers lie sometimes so he didn’t look into it. Customers or black people lie ? That’s what I’m wondering. I was treated so nasty id rather pay another place before i ever return! THE WORST!!!! Even after my sales man told him THE MANAGER tried to place me in the back of the line saying id HAVE to wait another hour..I LEFT.. Worst experience I’d rather eat McDonald’ than go here and i hate Mcdonalds More

Buying the car was okay. The salesman who actually helped me wasn't able to answer a few questions for me, but he was nice. Service on the other hand was one of the WORST experiences ever. I had to come up t me wasn't able to answer a few questions for me, but he was nice. Service on the other hand was one of the WORST experiences ever. I had to come up there 3 different times. The second time I had to sit there for a straight 8 hours. The communication was very limited. One of the guys in service, Alex, did offer to provide lunch for me which was very polite but as far as keeping me informed with the car, no. None of the service guys really knew anything that was going on. Always had to ask someone else for information. Had an appointment at 9am, was told it would be ready in 2.5 to 3 hours. Noon came around and then said they car wouldn't be ready till about 4. After being told a tire would be there at 230 and it would only take an hour, no. 430pm came around and when I went in to ask where my car was they just started laughing. I asked for a full report of what was done to my car and they were not able to provide me with the information because they were too busy. Had to come back the next day for them to change the nuts on the wheel and they offered to wash the car. Was told 45 minutes took over 2 hours. The car was NOT cleaned. All they did was rinse off the bird poop. Vaccummed the driver and passenger seats. Did nothing with the back seats. Asked for my report and they were not able to provide me with that again upon my request. As far as service, I will not be bringing my car back there for any issues. The level of maturity and customer satisfaction, I am very disappointed. More