ALM Kia South

Smooth Process The process was smooth and Kelvin worked with me to get me in and out with a nice fair price and a nice looking car. The process was smooth and Kelvin worked with me to get me in and out with a nice fair price and a nice looking car. More

Friendly service, but not good follow up Rosalinda was very friendly and helpful when we were looking at the car. She helped us well with the options to buy the car. Her official work email s Rosalinda was very friendly and helpful when we were looking at the car. She helped us well with the options to buy the car. Her official work email she said was not available to her so we ended up sending some personal information via her personal email. I was not comfortable with that. There were only 2 cars in the lot to choose from, so we went with the slightly more expensive one to get the interior features that were good. The issue is the car was scratched and that was not fixed when we took delivery. We were however told we could bring it in for a buff to fix the scratches. The problem is finding time to do this. They also put the fuse box cover on that is black and is not the same color as the rest of the dashboard, which is grey. Tim in finance was very good. He explained everything clearly and got us through the signing as quick as possible. The hand over of the car was not very good. Rosalinda kind of just walked away once the deal was complete. Jowan (His card says Jovan, but that is apparently his brother) that helped us go through the car features was difficult to understand, but had a pretty good knowledge of the car. He did not however explain much other than the UVO app. I had to ask a lot of questions to get an idea of what else the car had on offer. He was at least able to answer everything. Sadly I would not recommend this place based on my overall experience of buying a $30 000 car there. I do not expect red carpet service, but I do expect a scratch free, well put together car when buying new. I also expect sales and handover to be a little more engaged to make sure the buyer has a full understanding of the vehicle before leaving the lot. More

Excellent service received!! I appreciate the time they took the help with this purchase! Im happy i took the time to come out when I did. They were both professional and extemel I appreciate the time they took the help with this purchase! Im happy i took the time to come out when I did. They were both professional and extemely helpful during this process! More

Scattered Car was being serviced under warranty. The management of the car details was mishandled and resulted in several hours lost because the wrong VIN was u Car was being serviced under warranty. The management of the car details was mishandled and resulted in several hours lost because the wrong VIN was used to identify the correct FOB code. Once this was figured out, Carvana had issued a work order for just the FOB and not the key. Had to get this resolved and have the key mailed. The person who was supposed to mail the key was let go before the key could be mailed. I had to follow up with parts to arrange for the key to be delivered. This was done quickly once the key was found. I still don’t have the key and FOB assembled but I’ll take what I can get at this point. I also brought the car back after noticing the rear shocks were bouncy. The issue was diagnosed quickly and the service required a couple days to be completed. This was reasonable. More

Service Dept. Customer service . SALES dept. Jason,Brandon, Jawon were great! Service fixed the recall/ check engine light. Jawon synced my phone and explained the features. But I had to make TW Jason,Brandon, Jawon were great! Service fixed the recall/ check engine light. Jawon synced my phone and explained the features. But I had to make TWO 2 trips to pick up my other key fob as promised, it was not ordered then. I had to return. I was able to receive it on my SECOND visit, Sales dept. placed the order on my 1st visit.Service dept was professional and proficient. More

Excellent experience My 2013 Kia Soul suddenly needed a ton of work, including what appeared to be covered under a recent recall. From the person who answered the telephon My 2013 Kia Soul suddenly needed a ton of work, including what appeared to be covered under a recent recall. From the person who answered the telephone to checking out after the work was completed, i was key with professionalism and friendliness. My car needed additional work and my decisions were respected, and reasonable advice was given. I left with a well-running car and the understanding that I have a safe place to bring my car when it needs work. More

Awesome service Customer service at this dealership is excellent. I purchased a oil change car wash wheel rotation package from Groupon it's a great deal. The waiting Customer service at this dealership is excellent. I purchased a oil change car wash wheel rotation package from Groupon it's a great deal. The waiting waiting room was clean. had plenty of drinks and snacks and Netflix TV. The customer service is one of the best I've ever seen. My PT Cruiser look like a new car when they brought it out. They even Shine the tires. Excellence service. More

Service I purchased my 2019 Kia Sorento from Union City. I returned to have a oil change at Union City. The service was quick and had snacks for kids. Private I purchased my 2019 Kia Sorento from Union City. I returned to have a oil change at Union City. The service was quick and had snacks for kids. Private room for phone or computer use. I will remain a customer for all service needs. Great experience as usual. More

Great My experience was great; very timely and efficient. I was also pleased that my vehicle had been cleaned as requested on my online appointment. Thanks! My experience was great; very timely and efficient. I was also pleased that my vehicle had been cleaned as requested on my online appointment. Thanks! More

This place is Lit! We looked for a car at 2 dealerships, and they let us get away. ALM was on their game. They greeted us immediately with a smile. We bought a beautiful We looked for a car at 2 dealerships, and they let us get away. ALM was on their game. They greeted us immediately with a smile. We bought a beautiful blue Kia Stinger. Chris Gantt approached us as soon we got out the car. He was awesome. He was very much the type of salesman that acknowledged your concerns and tried to accommodate you. He was also honest about any limitations in place. He gave us a good rebate and we feel we got an excellent deal. I am a happy camper. The dealership was animated and in a festive mood. I felt this was important to our buying decision. Jawon was the detailer. He took his time explaining the features, navigation system and filled up our tank. We are ecstatic. Jawon was professional and thorough. I appreciated his interest in helping us while we waited to finalize the paperwork. Thank you Jawon for all that you do. Josh was also very helpful as our closer. He offer extra incentives and addressed any last minute concerns. He was very gracious, and gave us southern hospitality. I will totally recommend this dealership to my friends and family. More