ALM Kia South

Service keeps declining I have been with Kia since they were down the road in the old center . Service advisors are not friendly, welcoming or accurate with service offers. I have been with Kia since they were down the road in the old center . Service advisors are not friendly, welcoming or accurate with service offers. After my car was done and back in the bay I waited 20 min before proceeding to check out wondering why I was waiting. I went to check out and my paperwork wasn’t complete. I waited another 40 min just to learn my service advisor was on lunch and that why my paperwork wasn’t complete. I actually went back today and was greeting by another service advisor who took lengthy time just coming to my car to ask what I was there for. His demeanor was so unwelcoming that I left. I will be finding another service center visit. More

Cars are as described on line but don't expect it to beclean I liked the upfront pricing. But be prepaired to wait to finish the buying process. Also, if you have any time left after waiting, it would be a good I liked the upfront pricing. But be prepaired to wait to finish the buying process. Also, if you have any time left after waiting, it would be a good idea to make sure they cleaned the car and filled up the gas tank as they said they would. More

Buyer beware- After the sale service is no service Do not buy here unless you have your attorney present during the sale and for each subsequent visit. Ask yourself how many times you should need to sp Do not buy here unless you have your attorney present during the sale and for each subsequent visit. Ask yourself how many times you should need to speak to the general manager of a company to get the standard service any other dealership provides. If your answer is less than 10, shop elsewhere. On a related note, if customer service is important to you, ask yourself how many times do you expect your dealership to put you on hold any never come back to the phone. If your answer is fewer than a dozen times, this is probably not the place for you. Save yourself from the crooked ways of ALM Kia South and go literally anywhere else for a better after-the-sale experience. More

Awesome This buying experience was great. I worked with Vernall Jackson, Jawon, Kelvin, and Rashad they were really patient with me during the process. Thank This buying experience was great. I worked with Vernall Jackson, Jawon, Kelvin, and Rashad they were really patient with me during the process. Thank you ALM! More

Slow Service I had and appointment for an oil change and was told it would take no more than an hour. 2.5 hours later I finally had my car back and was able to lea I had and appointment for an oil change and was told it would take no more than an hour. 2.5 hours later I finally had my car back and was able to leave. More

Good relationship and a good sales representative I was satisfied so far with the people that attended to me. I got good explanation of what i am going into in terms of the financing. I will recommend I was satisfied so far with the people that attended to me. I got good explanation of what i am going into in terms of the financing. I will recommend the dealer to someone else if i have the opportunity to do so . customer service was perfect for me. More

Great Customer Service Ms. Rikiah Gatlin was a wonderful salesperson. Kind, helpful, knowledgeable and worked very hard for us. She went well above and beyond to assist in Ms. Rikiah Gatlin was a wonderful salesperson. Kind, helpful, knowledgeable and worked very hard for us. She went well above and beyond to assist in any way she could. If you are looking for a salesperson, she is the best !! More

Customer Centered Atmosphere I appreciated the attention and friendly of the sales and service staff at ALM. I would definitely recommend this dealership to others seeking to purc I appreciated the attention and friendly of the sales and service staff at ALM. I would definitely recommend this dealership to others seeking to purchase a new or used vehicle. More

Great experience Every one was very knowledgeable and very willing to assist us in every way they could. I like they had area for the children to play in Every one was very knowledgeable and very willing to assist us in every way they could. I like they had area for the children to play in More

2017 Mercedes Metris Got a great deal on a van for our growing family. The only complaint I have is that it took 3 hours to purchase the vehicle and I paid cash. While eve Got a great deal on a van for our growing family. The only complaint I have is that it took 3 hours to purchase the vehicle and I paid cash. While everyone was friendly, no one seemed in a rush to do anything. More