ALM Kia South

Very pleasant atmosphere Our sale rep, Chris was very professional and pleasant. He provided great customer service. The overall staff, including those who work in the finance Our sale rep, Chris was very professional and pleasant. He provided great customer service. The overall staff, including those who work in the finance and detailing department made my husband and I car buying experience one of our most memorable moments. Thanks again. More

No extra mile I recently purchased a used vehicle. After the sale of the vehicle wrapped up, I headed home and realized that I had left my garage door opener in the I recently purchased a used vehicle. After the sale of the vehicle wrapped up, I headed home and realized that I had left my garage door opener in the vehicle I had traded in. I also realized that my vehicle is equipped with special feature that allows you to program the keys to restrict feature in the car. We realized that the dealership only sent us home with one key and it was not the key that allows us to program the feature. I called multiple times to sales rep and was told he would give me a call back. I never received a return call. I called multiple times asking for a manager, anyone who could help, and was put on hold for 15 minutes or longer. I was on hold so long that they had to come back on the line and put me back on hold. We literally had to hang up and call back each time they put us on hold until someone finally got on the phone to answer our questions. I live an hour away and it is not convenient for me to drive up there or a garage door opener but no one would take the time to call me back to ask if they could mail it. Extremely disappointed in the lack of customer service AFTER the sale is made. They butter you up to get the sale and the pretty much write you off once they’ve made their money. I would NEVER recommend this location to anyone. In fact, I am so upset that I will actively tell others to avoid this location More

nice place to buy a vehicle The sales were friendly; and the for sale vehicles are very nice; will consider to buy another one next time. a lot of deals here. The sales were friendly; and the for sale vehicles are very nice; will consider to buy another one next time. a lot of deals here. More

Negative Experience I emailed the GM twice with no response to the following email: Good Morning Mr. Curry, As the general manager of a dealership the size of ALM I emailed the GM twice with no response to the following email: Good Morning Mr. Curry, As the general manager of a dealership the size of ALM I am sure you are probably not aware of the experience I had in your dealership on Monday (Memorial Day) May 27, 2019. My husband and I purchased a 2017 Ford Explorer and had less than a stellar experience. In less than 24 hours of leaving the dealership, the check engine light came on. The next day when my husband brought the vehicle to the dealership he was met with indifference and redirected to Ford due to the manufacturer's warranty. After making an appointment with Ford, he returned home where the car would not start a couple hours later. He took a Lyft to get to work. After jump starting the vehicle when I arrived home, I ran over to Auto Zone who said that the battery was indeed dead and the casing was cracked as the battery was leaking acid. This bothered me as the sales rep told my husband that the battery was new. He had to jump the car before our test drive and said that was because the vehicle had been sitting for a while in the heat. When we took the vehicle to the service department at Ford the next morning we were informed that the check engine light was due to broken spark plugs. Luckily, we are a few thousand miles inside of still having the manufacturer's warranty and that was fixed. I am aware that we purchased a used vehicle, but my experience leads me to believe that this vehicle was not properly checked prior to sale. While my husband and I were inside with finance, we were told the vehicle would be detailed and brought around for us. The car was barely wiped down. There was still pollen inside the trunk. The tires were not even balanced. I had a positive experience with the finance professional and Jawon Shaw (who educated me on Ford technology and eventually balanced my tires after I brought it to his attention). I came to ALM Kia South because you were a recommended dealer through Capital One who provided my pre-qualification. I was initially excited that my husband and I found a vehicle suitable for our growing family. Unfortunately due to the details I have listed above, I am not excited about the financial investment I made at your dealership at this time. I took business cards on my way out the door as I know friends and family members in the market for a new vehicle, but I do not feel comfortable recommending them at this time. I know that I am one of many customers that have come through your doors, but I felt it was important to make someone aware of my experience and how your business is being perceived. More

Bomb.com Jawon Shaw is the Bomb.com! He is very knowledgeable about the cars and all of their features. Jawon Shaw is patient, professional, courteous and a s Jawon Shaw is the Bomb.com! He is very knowledgeable about the cars and all of their features. Jawon Shaw is patient, professional, courteous and a sweet guy. I have to say my experience here at ALM Union City has been Great! From my lovely little Sales Lady, to the other Sales persons, finance and the Sales/Store Manager - Floyd Mayweather (inside joke). Me and my family are pleased😁 More

purchaser our sales person,Kelvin was very friendly and helpful.I called him in the morning and asked him about the car that i was interested in.He took the car our sales person,Kelvin was very friendly and helpful.I called him in the morning and asked him about the car that i was interested in.He took the car in the service department and it was ready by 3:00 pm More

Excellent Service Excellent sales experience. Benjamin was awesome and ensured all my requests were met. This was followed up by professional and courteous service post Excellent sales experience. Benjamin was awesome and ensured all my requests were met. This was followed up by professional and courteous service post sales. I highly recommend ALM KIA and will be sharing my positive experience with all my family and friends. More

I do not recommend this dealership. They sold me a lemon. The sales rep tried To make us sign papers before test drving our vehicle. They do not process tag and title as they should. I h They sold me a lemon. The sales rep tried To make us sign papers before test drving our vehicle. They do not process tag and title as they should. I had to call and request to speak with corporate and make a visit to the tag office just to get them to do their job. They still failed. The first week of buying my vehicle the check engine light came on. Vehicle had power steering issues but they reassured me the vehicle was inspected front to rear. I asked for their mechanic and he said everything was ok. He did not tell the truth. Why do i have to pay for an o2 sensor ans additional issues with the vehicle if they inspected it? More

Best salesman Damien Called ALM 11am. Damien picked up the call. Told him what we wanted. He said he would get cars ready for afternoon. We arrived at 4:30 and signed the Called ALM 11am. Damien picked up the call. Told him what we wanted. He said he would get cars ready for afternoon. We arrived at 4:30 and signed the papers at 6 pm. More

Kia Telluride Waddell White, Jose Armas, and Jawon Shaw was excellent. The process was easy and fast. I love my new 2020 Telluride. I recommend Alm Kia South to Fa Waddell White, Jose Armas, and Jawon Shaw was excellent. The process was easy and fast. I love my new 2020 Telluride. I recommend Alm Kia South to Family and Friends.B More