ALM Kia South

purchase of vehicle Long wait time,. Vehicle sale with lack of information as to the history. After vehicle purchased we took it to dealer and spent hundreds of dollars t Long wait time,. Vehicle sale with lack of information as to the history. After vehicle purchased we took it to dealer and spent hundreds of dollars to get the service needed that was not disclosed at sale, Tried to contact internet sales/customer sales manager with no luck. Poor service More

All around great service I'll continue to come here. Period!!! I truly appreciate what they do and how they take care of each and every single person just like family should. I'll continue to come here. Period!!! I truly appreciate what they do and how they take care of each and every single person just like family should. More

Helpful employees The employees were clearly trying their best to help me out and give me the best experience they could. One of the most helpful dealershops I have bee The employees were clearly trying their best to help me out and give me the best experience they could. One of the most helpful dealershops I have been to. More

Excellent Visit The sales representative was very professional. His goal was to assist me in getting the car that I wanted. He worked with me to assure that my purcha The sales representative was very professional. His goal was to assist me in getting the car that I wanted. He worked with me to assure that my purchase would fit a price range that I would be comfortable with. More

Terrible experience Had several problems with Lexus I bought . One was radio quit working within 24 hours of purchase. I made several trips from Deatsville where I live t Had several problems with Lexus I bought . One was radio quit working within 24 hours of purchase. I made several trips from Deatsville where I live to dealership a 3 hour drive . Was told last time I was there it would be taken care of & left car there for a week. When I got the call to pick it up radio lasted 30 minutes on ride home . Was told I could get new radio but service man tried to patch it . Ended up getting hung up on when I called back to discuss problem . This was after waiting a few days for a return call . I was finally told they would not fix it . Just terrible service & I would not recommend them to anyone. The car was a graduation gift for my daughter & you can imagine the disappointment. Guess I’ll have to take care of problem myself. The worst service I’ve ever experienced. More

Everything was awesome BUT Everything was great. The service was quick. Everyone was really nice. My car got washed and a oil change. Problem is the main reason I set an appoint Everything was great. The service was quick. Everyone was really nice. My car got washed and a oil change. Problem is the main reason I set an appointment was my oil light keeps coming on and that hasn't changed and they found nothing wrong when they did a diagnostic. More

Worst service EVER In October 2018 I was having a steering wheel issue where my torque symbol came on and the wheel locked. I immediately turn the car off and back on an In October 2018 I was having a steering wheel issue where my torque symbol came on and the wheel locked. I immediately turn the car off and back on and was able to drive it to the nearest Kia dealership. I explained the situation to the tech which he was also able to hear the knocking noise as I turned the wheel from right to left. My car was there for about 3 days. I received a call stating that the reason the torque symbol came on and the steering wheel locked was because my tires were different sizes. It was also the reason for the knocking noise. I said ok and paid the diagnostic fee because I could purchase tires for a cheaper price than what they were offering. In April 2019 my steering wheel locked completely kind of like the power steering was gone. It didn't unlock even after I turned the car off and back on. I took it back to the same Kia dealership where I was told it was the steering column had gone bad. Had they taken a closer look in October it wouldn't cost me $2200.00 to get my car repaired. More

2016 Lexus Had a great visit at ALM. Everyone was very helpful. AJ did all he can to make sure i got what i want n what i needed. Stacey was also great to work w Had a great visit at ALM. Everyone was very helpful. AJ did all he can to make sure i got what i want n what i needed. Stacey was also great to work with. She explained everything in detail and made great suggestions to help me out. More

Disappointing Leadership After completing another online survey, the sales director sent a text to my wife, asking to speak to her, As I was the person that completed the su After completing another online survey, the sales director sent a text to my wife, asking to speak to her, As I was the person that completed the survey, I immediately called the cell number, but didn't receive an answer. The inbox was full, so I couldn't leave a message. Several days later, i called again, and left a detailed message, asking him to please call. Several more days have elapsed, and still no return call. More