ALM Kia South

EXCELLENT JOB I had a excellent experience at Alm Kia South. I work with Rodney Wright my Salesman, Waddell in Finance got me right, and Jawon the Delivery special I had a excellent experience at Alm Kia South. I work with Rodney Wright my Salesman, Waddell in Finance got me right, and Jawon the Delivery specialist help me setup everything. More

They fight for you! This is one of the best experiences I had working with a dealership. They really fight for you with these banks to get the best payment numbers in fin This is one of the best experiences I had working with a dealership. They really fight for you with these banks to get the best payment numbers in financing. More

Excellent customer service. Everyone went above and beyond especially Nicole. She helped me find exactly what I was looking for. She was very patient and nobody was trying to sho Everyone went above and beyond especially Nicole. She helped me find exactly what I was looking for. She was very patient and nobody was trying to shove a car down my throat. More

Beautiful Very professional and friendly Made me fill at home. Armari has a good personality and you can tell he was raised right. I would surely tell others Very professional and friendly Made me fill at home. Armari has a good personality and you can tell he was raised right. I would surely tell others about your business. More

This was my first time coming. Customer service is lacking. My first impression of ALM was not a good experience at all. The security guard at the gate was on her phone and couldn't be bothered to give me assi My first impression of ALM was not a good experience at all. The security guard at the gate was on her phone and couldn't be bothered to give me assistance or directions to the Service Department. I ended up at the wrong location. When I finally found Service, it wasn't much better. I sat in my car forever, no one came out and spoke to me (there were Service staff there in the bay). Finally after realizing no one was going to greet me or help me, I got out of my vehicle and came inside. The cashier was somewhat helpful. She stated she saw my appointment and it would only be about 20 minutes or so, but I had to find a Service Advisor for my appointment. She checked me in. I finally got someone to help me, but the young lady was clearly new and not trained. I told her I had an appointment, she told me that was random and the computer scheduled it, I was not on the schedule and did not have an appointment. I tried to explain that I called and actually spoke with someone at this dealership (she wasn't listening). She said she had to enter me as a new client, because I wasn't in the system. I was in the system because I received a confirmation email, phone call and text message. I explained that someome here has my information. I also explained (3-4 times) that the cashier checked me in for my appointment, so I'm in the system. She refused to listen or get anyone's assistance. So we started the very long and tedious process of entering all of my "new" information into your computer system. When we finally got to the end, she couldn't add me and had to get help from another service advisor. He stated to her that I was already in the system, which is how I was contacted in the first place. This took about 45, just to check-in due to her lack of knowledge and listening skills. In the meantime, other people were arriving to the Service Department, checking in and being placed in the cue before me because my service advisor did not know what she was doing. 20 minutes turned into over 3 hours. I arrived at 2:15pm for a 2:30pm appointment and left after 5:15pm. I wasted an entire Saturday afternoon at a dealership with unfriendly, unknowledgable, unfocused, non-customer oriented people. Not a good experience at ALL. I tried to explain my initial experience from the gate to my Service Advisor, but she wasn't interested and wasn't listening. She said it was because I came on Saturday and they are busy. Quick question: I shouldn't expect good service from ALM on Saturday? Which day of the week should I expect it from ALM? Please let me know. Not a good experience at all. The first impression I received would make it extremely difficult for me EVER to return to ALM. Customer service was horrible. The lack of knowledge was frustrating. I have no confidence or trust in anything that my Service Advisor said or recommended. I'm uncomfortable getting car repairs based on someone's recommendation that has this much lack of knowledge and a company that lets her loose on their customers. I wouldn't trust anything that she says and not sure if I would trust ALM at this point. I asked for a Service Manager, but was told he left early because it was Saturday. I'm glad he got a chance to enjoy his Saturday, because I did not. . More

Great Dealership Great car purchasing experience. I didn’t have to play the back and forth game 100 times. In and out in just over an hour. Benji the sales guy did an Great car purchasing experience. I didn’t have to play the back and forth game 100 times. In and out in just over an hour. Benji the sales guy did an awesome job. More

Great Experience Overall Great Experience. I explained to Aj what I needed and what I needed it for... He was able to get me exactly what I wanted!!!! Overall Great Experience. I explained to Aj what I needed and what I needed it for... He was able to get me exactly what I wanted!!!! More

Great Service It is was a quick stop for oil change. They were fast and corteaus. They even washed and vacuumed my car! Excellent! Service! Can’t wait to visit agai It is was a quick stop for oil change. They were fast and corteaus. They even washed and vacuumed my car! Excellent! Service! Can’t wait to visit again! More

Good Place it was a very good experience. Price was great. Suggest serving soda and coffee to customers while they wait. Also just a little more explanation of it was a very good experience. Price was great. Suggest serving soda and coffee to customers while they wait. Also just a little more explanation of car instruments. More