ALM Kia South - Service Center

Poor communication with this dealership. They had my car for 3 weeks and no loaners to provide. They had my car for 3 weeks and no loaners to provide. More

My service tech was a new employee, not very knowledgeable. I get it, but I’ve noticed that there’s a high turnover. Not a good look when you’re looking for quality service. I also went to the s knowledgeable. I get it, but I’ve noticed that there’s a high turnover. Not a good look when you’re looking for quality service. I also went to the showroom floor while waiting for my oil change and not one time did it sales person approached me I had to find one on my own to inquire about the new vehicle, the L5. More

Service has gotten a lot better in the last few months. It looks like there has been a lot of turnover in personnel but it seems to be for the best. It looks like there has been a lot of turnover in personnel but it seems to be for the best. More

I can’t believe how quickly my opinion of this dealership and Kia changed. I bought a brand new 2025 Kia Carnival, and within two months the A/C stopped blowing cold air. At first, the service department sa and Kia changed. I bought a brand new 2025 Kia Carnival, and within two months the A/C stopped blowing cold air. At first, the service department said nothing was wrong. Then they said it needed freon. Why is a brand-new car leaking freon? Next came the issue with the automatic sliding door. It stopped closing automatically, and the dash constantly warned the door was open—even when it was shut. We had to slam it manually just to drive. When I brought this up to service, I was told I’d need to leave my car for up to five days just for a diagnosis— that time frame only included the diagnosis and response regarding warranty approval. Parts and repair would take even longer. And guess what? No loaner. I was expected to cover a rental on top of making payments on a car that was sitting at the dealership, untouched. The salesman tried to help and asked if they could at least diagnose it quickly. I dropped it off early, but even after leaving it overnight, they hadn’t even looked at it. Eventually, a tech took a quick glance and said it looked like a wire came loose, at the time there was no mention of that wire being cut, he stated that he believed that was the issue. I was instructed to bring it back when I could leave it so the technician could reattach the wire. When I brought it back, I was now told the wire was "cut" and that Kia might not cover it. Surprise: they didn’t. I asked if these door issues were common, since my 2023 Carnival had the exact same issue. They told me no. After my warranty was denied, I looked it up and found there’s a class-action lawsuit for this very problem on 2022–2023 models—and issues are already being reported for 2025. The dealership may not be responsible for manufacturing defects, but refusing to offer a loaner or provide basic support when someone buys a new vehicle with double-digit mileage is ridiculous. When I spoke to Eric in service, he told me he could possibly help resolve the issue if I could once again leave it for several days to take pictures and resubmit the claim to Kia’s warranty department. I asked if I would receive a loaner since a brand new car should not be having these malfunctions. I was told the owner doesn’t offer loaners anymore because people weren’t returning them at 5,000 miles—since the dealership wanted to resell them. I am assuming this was probably because those cars were sitting in the service bay waiting on parts and repair completion and they didn’t want to be further inconvenienced. He stated they had to tailor their customer service offerings for the service department according to the people within that community. Then he told me I could consider the option of going to another dealership—one “in an area where the consideration of the people in their surrounding community could be trusted to bring the cars back and therefore are able to actually offers loaners. The implication was offensive and clear: people in Union City apparently don’t deserve decent customer service with the expectation for a brand new car to not have so many issues within the first few months, thereby causing them the need to pay a car note and fees for a rental. Oh—and I’m also having other electrical issues now, affecting safety features. This entire experience has been frustrating, disappointing, and frankly insulting. I expected better from this dealership when I bought a brand new vehicle. But I will definitely take Eric’s advice, and future new car purchases will be made at a dealership in a different type of community. More

Tammy that work n the service department is very Nice and help full and answer all.your concern about the car and help full and answer all.your concern about the car More

Love the service and the people, they take good care of you and make sure you leave happy. you and make sure you leave happy. More

This an amazing experience I really appreciate how fast and efficient. Made sure any questions I were answered with patience and Kia knowledge! and efficient. Made sure any questions I were answered with patience and Kia knowledge! More

Eric was very professional and customer service oriented. He was quick getting the job done. Gab He was quick getting the job done. Gab More

technician was very professional with great customer service skills. I can't remember the service advisor's name but he was very courteous. service skills. I can't remember the service advisor's name but he was very courteous. More

Eric had great customer service. Professional and knowledgeable.The service was completed within a reasonable time frame. Professional and knowledgeable.The service was completed within a reasonable time frame. More