ALM Kia South - Service Center

Excellent service In an out in a timely manner with all my issues fixed as promised. Thought I was going to have to leave my car and get loaner but expectations were ex In an out in a timely manner with all my issues fixed as promised. Thought I was going to have to leave my car and get loaner but expectations were exceeded More

Oil Change I went online to schedule an oil change. I arrive on time. The lady greeted me with a smile, and ask what service, I needed. Once I told her; she dire I went online to schedule an oil change. I arrive on time. The lady greeted me with a smile, and ask what service, I needed. Once I told her; she directed me to go inside. The representative saw my KIA Soul from start to finish; he was very polite, and he told me how long I would have to wait for the service. Everything turned out well. I was able to relax in the waiting , and watch television. I got excited over the free car wash and vacuum. More

Absolutely wonderful group of people. There was a young lady that signed me in when you drive into the facility. I do not remember her name but she was a joy to greet those signing in. I l There was a young lady that signed me in when you drive into the facility. I do not remember her name but she was a joy to greet those signing in. I love Ross & Jessica & B. Anderson, they are a delightful group of people. There are several things I need done but I was honest with them that I can only do a little bit at a time. They were ok with that. To me their prices are high but I guess that’s why people don’t wanna go to the dealership for service! 🤔Looking forward to my next visit! 🤗Sincerely, Ms. BEASLEY More

Waited four and a half hours for a car buff We were told when we bought the new car the scratches and the screen would be fixed if we brought the car in. When my wife found time to bring it in, We were told when we bought the new car the scratches and the screen would be fixed if we brought the car in. When my wife found time to bring it in, she was first told we were supposed to get a printout of the issues to fix. She luckily knew the names of the people who told us these problems would be fixed even if we took delivery of the car. So luckily there was no real uphill there. They took the car in to be checked, she waited there four and a half hours for the car to be buffed. She was told the screen could not be fixed and they had to order a new one. Which means we now have to bring the car in again when the new screen arrives. More

The Kia Specialist I have noticed a steady uptick in service at this Kia Dealership and it’s Service department. Wonderful, wonderful, awesome. Keep improving. More I have noticed a steady uptick in service at this Kia Dealership and it’s Service department. Wonderful, wonderful, awesome. Keep improving. More referrals coming. Thank you! More

Great Customer Service Had a great experience. Representative was personable, knowledgeable and kept me abreast of what was going on. Visit was shorter than anticipated. Wou Had a great experience. Representative was personable, knowledgeable and kept me abreast of what was going on. Visit was shorter than anticipated. Would highly recommend it. More

My experience was great. I was told to ask for Mike when I got there and he was so nice and helped me out so much. Thank you Mike for helping me with my service. I was told to ask for Mike when I got there and he was so nice and helped me out so much. Thank you Mike for helping me with my service. More

Best dealership I've been to This Kia dealership has to be the best dealership I have ever visited I wish I can say the same for the Kia dealership on Thornton Road and also in Jo This Kia dealership has to be the best dealership I have ever visited I wish I can say the same for the Kia dealership on Thornton Road and also in Jonesboro alm was very courteous while my car was being fixed they offered drinks food and etc while we waited the best thing of all is this kia dealership has where they help customers fix their car by offering a finance program if you don't have all oh the money for the car repair if I could give this dealership 10 Stars I would... More

No one will return your call Don't expect to talk to a person after the purchase of your car goes through. The receptionist will answer and transfer you but no one will ever answ Don't expect to talk to a person after the purchase of your car goes through. The receptionist will answer and transfer you but no one will ever answer or return your call. Same goes for the service department. Horrible customer service after the sale. More

Horrible They are slower than Christmas no where is the history of me ever getting an oil change have I ever had a 2hr 30min wait They are slower than Christmas no where is the history of me ever getting an oil change have I ever had a 2hr 30min wait More