ALM Kia South - Service Center

Service review All employees were very friendly and helpful. Mike greeted me when I entered the service area and keep me informed as to status of my car. The young All employees were very friendly and helpful. Mike greeted me when I entered the service area and keep me informed as to status of my car. The young lady at check out was also very friendly and pleasant. Great service and should I need Kia maintenance again I will definitely visit your facility. More

Car running, but returned a mess, no communication While our technician was kind, when the issue got complicated, communication went scarce. Manager had to get involved for car to be fixed, took 2+ wee While our technician was kind, when the issue got complicated, communication went scarce. Manager had to get involved for car to be fixed, took 2+ weeks. Returned without interior detail, seats maladjusted, clock unset, things strewn everywhere. Even when requested, no explanation of how car was fixed. Mechanic was going to send email with details, none came. Customer service rep at counter promised free interior detail in future, but no follow up. More

Regular 6 month oil change and tire rotation When I arrived the door to go in was closed. Within minutes Michael came out and told me to drive in through the exit entrance. He asked what I was t When I arrived the door to go in was closed. Within minutes Michael came out and told me to drive in through the exit entrance. He asked what I was there for and I told him to get my oil changed and tires rotated. It was prepaid with the buying of my car. The cutomer area was not lighted and it was cold in there. I got the impression that he was the only one there. He told me that there was something wrong with the light. I was there by myself in the dark for about 30 minutes, before another worker arrived and turned the lights on and started putting coffee on and set out snacks. About 10 minutes later other customers arrived after the coffee was started. My car was ready a little after 9:00am. Last time I came my car was brought to the front where I came in, but this time Michael walked me to my car at the back where the service was being done. He directed me on how to get out, but I got lost and had to get one of the guys in the new cars area to direct me out. More

Oil Change Review Quick, professional service with free car wash. Team was friendly and professional. Waiting area was clean with complimentary snacks and water availab Quick, professional service with free car wash. Team was friendly and professional. Waiting area was clean with complimentary snacks and water available. Good experience overall. More

Speedy service The staff was friendly and timely. I lovThe staff was friendly and timely. I love the customer service I received. e the customer service I received.! The staff was friendly and timely. I lovThe staff was friendly and timely. I love the customer service I received. e the customer service I received.!!!!! More

Super service from great dealership Everything was taken care of with professional service, my ac system is working great, and my jewell was wash and clean. I'm really please with the s Everything was taken care of with professional service, my ac system is working great, and my jewell was wash and clean. I'm really please with the staff. More

Repairs Twenty hundred plus dollars for repairs and was not properly diagnosed for the correct parts. The third attempt was when the vehicle was fixed. Of whi Twenty hundred plus dollars for repairs and was not properly diagnosed for the correct parts. The third attempt was when the vehicle was fixed. Of which parts was ordered and I could not be charged that was when the problem was solved. That led me to believe that I did not need the initial parts. I should get my money back. Next time I will know exactly what to do. More

Mike is awesome!!!! I was a wreck when I brought my car in and was told the issues I had going on but Mike was patient and got the job done and even delivered my car to m I was a wreck when I brought my car in and was told the issues I had going on but Mike was patient and got the job done and even delivered my car to me when it was done I would definitely go back for more services! More

Oil change I thought I get 4 free oil changes since I have a new car. I guess I was misinformed. Love it overall!!! Snacks, water and the TV while we wait!!! Yaa I thought I get 4 free oil changes since I have a new car. I guess I was misinformed. Love it overall!!! Snacks, water and the TV while we wait!!! Yaaaayyyy!!! KIA!!! More

excellent great experience, very friendly and always helpful. hours are great, like that service hours start early. always eager to resolve issues that arise an great experience, very friendly and always helpful. hours are great, like that service hours start early. always eager to resolve issues that arise and prompt to call regarding problem with vehicle. More