ALM Kia South - Service Center

My Neighborhood, My Choice ALM KIA South I have purchased more than five vehicles over the years from this dealership. The name and location change brought more improvements that I did not th I have purchased more than five vehicles over the years from this dealership. The name and location change brought more improvements that I did not think were possible, since I was already receiving excellent service from a crew/staff that was knowledgeable, efficient, and professional. I have maintained the philosophy that I shouldn’t have to go out of my neighborhood to get good quality service and the staff at KIA south has done their part to ensure that I remain a satisfied, returning customer. Thank you, ALM KIA South, for continued, quality service throughout the years. More

Takes the time needed to properly repair I have owned my kia Niro for almost a year, and each time I take it in for service or maintenance they do a thorough and careful job. I had a potentia I have owned my kia Niro for almost a year, and each time I take it in for service or maintenance they do a thorough and careful job. I had a potential leak in a tire and they did several tests to check for the leak. (It was my user error when cleaning the car and loosening a cap, which I later self corrected when adding air, prior to service at the dealership.) I wanted to be certain there was nothing embedded in my tire as I live in a rural area. My techs went above and beyond to confirm that my tire was good, and checked the pressure of my remaining tires as well. I am horrible at recalling names, so can't credit the amazing staff who have assisted me. More

Professional service team A whole new crew appears to be working here this visit. The previous team members were unprofessional and not attentive to details of the work. Thi A whole new crew appears to be working here this visit. The previous team members were unprofessional and not attentive to details of the work. This visit was the total opposite and I’m here for it!!! More

Fast friendly service The experience here was great. Everyone was friendly. They even gave me a ride home while I waited for my car to be fixed. Thank you for the fast frie The experience here was great. Everyone was friendly. They even gave me a ride home while I waited for my car to be fixed. Thank you for the fast friendly service!!!! More

Kia Soul recall I brought my Kia in for a oil change in mid June 2019. During my visit I was informed that there was a recall on my model and they would keep the car I brought my Kia in for a oil change in mid June 2019. During my visit I was informed that there was a recall on my model and they would keep the car and make the repairs. I was given a rental, but they were unable to accommodate my need for a car that could fit my daughters wheel chair in the trunk, and was told the dealership only did business with that location, so my only choice was what they had on the lot. Over the next three months I did not get 1 update on the status of my car or when they expected the work to be completed. When I called they only told me it was not done yet. Finally 2 weeks ago I got a call that the work was completed and the car was ready. But, the battery was dead and they could replace it for for $240. Of course I wasn’t surprised because the car was sitting for 3 months. We disputed our responsibility for the cost of the battery with the manager, because when they took the car the battery was operating. He eventually negotiated a price of $130, which I still thought was unfair and they should have taken full responsibility. But, my family had a trip planned for Labor Day weekend and we needed the car. I will never use this Kia dealership again for any repairs or service to my car. More

Clean and friendly The facility is well put together. You are greeted immediately upon arrival. The technician will check in with you throughout the entire service and t The facility is well put together. You are greeted immediately upon arrival. The technician will check in with you throughout the entire service and they have snacks! More

car service transmission services My service was great a had a awesome service advisor Check the people are awesome I don't have anything bad to say about my service Myreon Shockley Th My service was great a had a awesome service advisor Check the people are awesome I don't have anything bad to say about my service Myreon Shockley Thank you for all you do. More

My service rep Henry was awesome and he always makes sure all of my issues are resolved. He is a major contributor to his coworkers and community. Good people are so Henry was awesome and he always makes sure all of my issues are resolved. He is a major contributor to his coworkers and community. Good people are so hard to find More

Horrible service I called with an issue of burning oil in my 2016 Kia Sorento. I spoke with Josh. He took my vin number and said Kia had an issue with this motor and w I called with an issue of burning oil in my 2016 Kia Sorento. I spoke with Josh. He took my vin number and said Kia had an issue with this motor and would do a test as a result could put a new engine. He was to be off on the following Monday when I could bring it in and he said he’d take care of it when he got in. I brought it up and another tech , never gave me his name, said my car wasn’t qualified for that program but would do the recalls that were required and it would take 3-4 hours. I had to go out of town and asked for a ride home , because they did for my daughter in August. He said they could only go 10 miles and I was 12.2. Not happy I left and have no intention of coming back. I texted and called Josh and it has been over a week and have had no communication at all. Will never use ALM/Kia in Union City again More

Excellent Service, Excellent Job. Very Satisfied. Quality Service...Quality Work. Will definitely be back there to get my car serviced. I even enjoyed a movie in the waiting area. Very Satisfied. Quality Service...Quality Work. Will definitely be back there to get my car serviced. I even enjoyed a movie in the waiting area. More