ALM Kia South - Service Center

Poor communication My engine locked up. I called the dealership. A service rep told me to have it towed to the the dealership. When I balked, he gave me the name and My engine locked up. I called the dealership. A service rep told me to have it towed to the the dealership. When I balked, he gave me the name and number of a tow company that would pick it up. After 3 days, I called to check on the status of my car and was told the engine would be replaced free of charge (Thanks!). After a week or two, I stopped by the dealership to pick up a few items out of my car and I was told then that it would be ready to pick up in a day or two. I was never offered a rental car so I was surprised when I was contacted AFTER I picked up my car asking if I had picked up the rental. It should NOT be this difficult to get information or services (free tow and rental car), especially for a repair that would take such a long time. Disappointing to say the least. More

Lack of Communication The only people who did as they say they would were Kenny in parts and Henry in Service. Anyone else who made commitments failed to follow thru. Th The only people who did as they say they would were Kenny in parts and Henry in Service. Anyone else who made commitments failed to follow thru. The experience was all around poor. From Nicole who never followed thru to Brandon in parts. Lack of in house communication was all over the place and making excuses for not getting something done. As I was leaving I noticed a scratch on the drivers side mirror that hadn't been there before. About 1.5 - 2 inches long and almost as wide. Needless to say, I will have it taken care of myself and will not be bringing my car in for anything. I know I am suppose to have 2 free services but that also will not be happening. When they fixed the motor for the driver's seat, they forgot to put the seat belt catch back on so I waited again for that to be fixed. More

Scheduled Maintenance Just went for routine maintenance. Staff was polite and courteous. I appreciate having a courtesy ride to and from the center while I waited for serv Just went for routine maintenance. Staff was polite and courteous. I appreciate having a courtesy ride to and from the center while I waited for service to be completed. More

Awesome experience at this location The customer service was great would refer to anyone I could thanks ALM south. Jawon SHAW was polite and very informative about the service available The customer service was great would refer to anyone I could thanks ALM south. Jawon SHAW was polite and very informative about the service available for my vehicle! More

Fast and efficient Went to Aamaco could not fix took it to another machanic could not find the problem.AAMCO had my car for a whole week .Took it to kia they found the p Went to Aamaco could not fix took it to another machanic could not find the problem.AAMCO had my car for a whole week .Took it to kia they found the problem fixed it same day it was costly but they got the job done. More

getting my car service Great customer service always friendly time wise in and out know longer than expected offering special have to offer in saving me money with coupons. Great customer service always friendly time wise in and out know longer than expected offering special have to offer in saving me money with coupons. More

Excellent service The service that I recent was excellent from beginning to end. While waiting you are also entertained with a movie and refreshment. I look forward to The service that I recent was excellent from beginning to end. While waiting you are also entertained with a movie and refreshment. I look forward to my next visit. More

A nightmare I was there for a oil change. And a car wash and the service was horrible I was there for a hour and my car was half clean. I was there for a oil change. And a car wash and the service was horrible I was there for a hour and my car was half clean. More

Awesome service Just overall good customer service. I came in for an oil change. Henry (service guy) said the standard wait time was one hour and a half. They were do Just overall good customer service. I came in for an oil change. Henry (service guy) said the standard wait time was one hour and a half. They were done before. Thank you. More

Denise was great and assisted me as quickly as possible! I gave 4 starts because of Denise. She was able to get my car in and out quickly and kept me abreast each stage of my service. She even stayed later t I gave 4 starts because of Denise. She was able to get my car in and out quickly and kept me abreast each stage of my service. She even stayed later to ensure that my car was done! The weekend staff could not locate my car. The said they knew nothing of my car being serviced. I had to get a ride to the location to ensure my car was actually towed there. As soon as I got there I was able to locate my car, when they could not. More