ALM Kia South - Service Center

I was disappointed with the service.. I haven’t been under my hood or as anyone else they claimed the cap off my reserve coolant tank was missing..no your employees went to refill the fluids and misplac under my hood or as anyone else they claimed the cap off my reserve coolant tank was missing..no your employees went to refill the fluids and misplaced the cap..mistakes happen own up to them gives you integrity More

Awesome Job! Kudos to the ALM service department and entire team. I took my vehicle in after purchasing it eight months ago and the GM totally accommodated me by o Kudos to the ALM service department and entire team. I took my vehicle in after purchasing it eight months ago and the GM totally accommodated me by offering me half off my service. I went to the service department and the process was the most smooth process ever. I live about 45 mins away from the dealership, however I'm totally committed to making the trip because: 1. The level of customer service is 2nd to NONE. 2. The thorough job done was with fidelity and excellence. 3. The environment is very positively infectious. 4. The ability to compromise with a past customer is phenomenal. 5. The Service TEAM made me feel like family! 6. The price was very competitive. Job Well Done ALM Kia South! More

The window sticker on my windshield from the oil change is not accurate my paperwork was also in correct with mileage of service for my car. is not accurate my paperwork was also in correct with mileage of service for my car. More

my husband brought my car in last Saturday and was told my husband brought my car in last Saturday and was told he could not be serviced because he did not have an appointment. We stay in dunwoody so drivi my husband brought my car in last Saturday and was told he could not be serviced because he did not have an appointment. We stay in dunwoody so driving to union city is not a short distance for us. I had previously attempted to book an appointment online for that day but nothing was available and there was not a notice stating that walk ins were not welcome on certain days. So he came back on Monday morning and after the car was serviced there was nobody there to fill the gas tank up which was one of the services that’s they told me would be included when I purchased the vehicle. This is the first service I’ve had on the vehicle and I was not happy with the process I sent this correspondence to the service mgr on the 23rd but have yet to get any feedback. More

Tara Walden is AWESOME I have been a customer of ALM Kia for a few years now and am pleased with the service I receive. My service advisor TARA WALDEN is phenomenal. She i I have been a customer of ALM Kia for a few years now and am pleased with the service I receive. My service advisor TARA WALDEN is phenomenal. She is very knowledgeable, very honest, very pleasant to deal with and is a GREAT ASSET to ALM Kia. I could not be more happier with the service I receive from her from the time my car reaches the service drive until I check out for payment. I would also like to commend mechanic Chad for the work he performed on my car. He was very thorough with diagnosing and with overall maintenance performed for the service interval my car was due for. The two employees mentioned above are the reason that I choose ALM Kia for my car services. More

Service department was exceptional. Tara went above and beyond to make sure I was satisfied. Adrian took the time out of his busy schedule to see what the problem was that I kept having with my new purchas beyond to make sure I was satisfied. Adrian took the time out of his busy schedule to see what the problem was that I kept having with my new purchase. If it wasn't for the service I received from the service department I would have given this dealership 1 star. More

I sat for 4 hours & my car was done in 2. No one told me my car was finished for two hours. I asked th my car was finished for two hours. I asked th More

I got my oil change done here and the were quick. Excellent service and great customer service. I will definitely recommend and will be returning for future services Excellent service and great customer service. I will definitely recommend and will be returning for future services More

BY FAR THE WORST SERVICE AND CAR BUYING EXPERIENCE EVER I've never dealt with a service center like this one and I don't mean that in a good way. My very first visit was for an issue I noticed with the car I've never dealt with a service center like this one and I don't mean that in a good way. My very first visit was for an issue I noticed with the car the day I purchased it. I'm not even a mechanic, but I already knew where the problem was coming from. It took those guys over 4 hours to tell me a bracket was loose on my exhaust; that's not even the real issue though. After taking 4+ hours to tell me something that simple, I was told they needed to order the part and to come back the following week. They didn't say we'll order the part and call you when the part arrives, they said to just come back next week. They didn't make an appointment or anything. So I came back next week as instructed and when I arrive I was told the part was there, but they didn't have enough mechanics on hand to get to my car that day. The guy said they would call me and tell me when to bring my vehicle back, but of course no one ever called me. I had to go and pay out of pocket and get the simple repair done myself. Mind you, I purchased a warranty contract from the dealership that was suppose to cover something that simple. To my surprise one of the guys told me that although I purchased a warranty contract from the dealership, there were some things they weren't even allowed to repair on my vehicle. In all, I found all of this to be very unprofessional a waste of my time. Driving 35 minutes to be told we're short on staff and we can't fix your car today even though they never gave me an exact date to come back is just horrible. I could go on for days about how unprofessional the salesman was, but since I'm short on time I'll keep it short. Let's just say that the salesman was a complete jerk until he realized I was going to actually purchase a vehicle. The sad part is he even admitted to it at the end. I tried holding a conversation with him while waiting and he completely wasn't interested in doing that, but once I started signing the paperwork his entire mood changed and all of a sudden he wanted to talk. The test drive was the dullest test drive I've ever done; complete and total awkward silence. I can assure you that I will NEVER consider ALM when I purchase another vehicle and I will NEVER refer anyone to them. More

I came for an oil change and car wash at 10:30 am and didn’t leave til 4:30 pm. I didn’t get any explanation as to why it took so long. Someone else who worked there told me my car probably was already d didn’t leave til 4:30 pm. I didn’t get any explanation as to why it took so long. Someone else who worked there told me my car probably was already done but it hasn’t been brought back to the front. More