ALM Kia South - Service Center

I came for an oil change and car wash at 10:30 am and didn’t leave til 4:30 pm. I didn’t get any explanation as to why it took so long. Someone else who worked there told me my car probably was already d didn’t leave til 4:30 pm. I didn’t get any explanation as to why it took so long. Someone else who worked there told me my car probably was already done but it hasn’t been brought back to the front. More

Terrance was amazing and so helpful!!! I love forward to the same great customer service via the service department!!! He explained the delay and provided the assistance I needed during this service visit. the same great customer service via the service department!!! He explained the delay and provided the assistance I needed during this service visit. More

Nice service, beautiful car! Oil change and tire rotation. Easy maintenance and great customer service! Thank you! I would definitely recommend taking your car in for regular main Oil change and tire rotation. Easy maintenance and great customer service! Thank you! I would definitely recommend taking your car in for regular maintenance if you purchased from this dealer. More

The buying experience was great and the process didn’t take too long so that made the purchase great. My salesman Jawon was very accommodating and knowledgeable. take too long so that made the purchase great. My salesman Jawon was very accommodating and knowledgeable. More

Great place Extremely convenient and made the process easier helped me from start to finish. Offering great service and a great attitude during the whole experience easier helped me from start to finish. Offering great service and a great attitude during the whole experience More

My experience went very well. Of course Mike always take care. He got me in and out in a timely fashion. He made sure the customers were practicing social distancing. He always go above and beyond to make s care. He got me in and out in a timely fashion. He made sure the customers were practicing social distancing. He always go above and beyond to make sure you are pleased. I have the best service guy ever. More

I took my car in to be serviced because I had an electrical problem in the steering column. I had already checked the fuses and they were good. It turned out to be the clock spring in the column whi electrical problem in the steering column. I had already checked the fuses and they were good. It turned out to be the clock spring in the column which was replaced. I compared what I paid to the national average. My dealer was very competitive. The work was done quickly and I was happily on my way. Great job by all. More

As always such a joy to work with Michael Falanga service lane Manager. He is very trustworthy. And got the job done in timely manner. lane Manager. He is very trustworthy. And got the job done in timely manner. More

Why make an appointment! I made an appointment for basic oil change for 12 and I arrived after a 45 minute ride to a service employee who states it going to be a 2.5 to 3 hour I made an appointment for basic oil change for 12 and I arrived after a 45 minute ride to a service employee who states it going to be a 2.5 to 3 hour wait (A telephone call an hour in advance would be a very professional for a 3 hour delay for an oil change). The service men mentioned I should come back next week and be the first one at 8, he stated he would reschedule and let service know. I came home and they mention I missed my appointment. I came the next week at 6:55 AM and was seen 7:10 AM the first to be pulled in. l was completed in 35 minutes all good. No problem with that day but you need to inform folks appointments are useless first come first serve! More

1st I appreciate the hard work that Waddell White did to get the car I thought i wanted. Qhich was and is 2016 C300 4matic. My overall experience was very negative with the actual purchase. Purchased the get the car I thought i wanted. Qhich was and is 2016 C300 4matic. My overall experience was very negative with the actual purchase. Purchased the car on April 28th, believing that it was a great purchase. However after 36 hrs the check engine light came on it took 2.5 weeks to get the issue resolved so I thought. I was told that the issue had been resolved and it appeared to have been corrected until I took a trip on June 2 out of town and to my grim surprise on the way back the engine light was back on again. Of course I went back to ALM Kia South with no resolve got a copy of what they said was done and then took the car to the benz dealership to my surprise a small valve had to be replaced which was only $6.00 but the labor to repair cost $450.00 plus dollars for a total cost of $459.00 because the work done by ALM was done incorrectly and not was that an additional cost to me because the extended warranty of more $3100.00 did not cover any if the cost. My last disappointment was to find that during all of these transfers back with ALM the rear tail light was cracked and wasn't replaced by ALM but by myself at a cost of $300.00. So bottom line I've put in more $750.00 within 2 months of.my purchase. Really sad that outside of the finance person my purchase has been disaster to me personally and financially. Neither the owner or service manager have called back to make any recommendation to resolve the issue. Very disappointing and this will be last purchase from the dealership. More