ALM Kia South - Service Center

Customer service can improve! And wait time !the woman who checks people in and out when your car is done should focus on the customer she talking too especially since the wait time is so long! And not ha who checks people in and out when your car is done should focus on the customer she talking too especially since the wait time is so long! And not have other unimportant conversations while she’s checking you out! More

I bought my car from this dealership, therefore they are the only ones who work on my car. With all the money I give to this place I can’t understand why would you not return my car fixed and put back toget the only ones who work on my car. With all the money I give to this place I can’t understand why would you not return my car fixed and put back together properly versus Me having to return my car for you to redux what should have been fixed in the first place. Tightened up, it’s not a good look. I just wanna trade my car and go somewhere else. It’s a hassle versus a relief. Hire better ppl organized ppl not ppl who just want a check and treat you like a check More

Hi the experience I receive every time I come in to get my car serviced is awesome. Everyone is very helpful and keeps you updated on the service of your car my car serviced is awesome. Everyone is very helpful and keeps you updated on the service of your car More

Mike in the service department was great. He has assisted me on more than one occasion, working through a frustrating situation with honesty, transparency and support. me on more than one occasion, working through a frustrating situation with honesty, transparency and support. More

Service Dept Service was great but I wished they would have a better set up in the waiting area. Not much to do or eat, maybe set up a vendor with food and better Service was great but I wished they would have a better set up in the waiting area. Not much to do or eat, maybe set up a vendor with food and better quality seating. More

Great Dropped it off to have the lugs removed, they noted it had two open recalls and performed both of those in a timely manner. Would come back Dropped it off to have the lugs removed, they noted it had two open recalls and performed both of those in a timely manner. Would come back More

They had my cat for two months..when I got my car back the bumper was scratched up...They offered to fix my bumper and it would only take one or two days..They ended up having my car for another month. I the bumper was scratched up...They offered to fix my bumper and it would only take one or two days..They ended up having my car for another month. I got my car back but they had replaced my key and lost my key fob...I got the run around about that and had to wait another week to get my key fob back.bThis was the worst experience I've ever had I would not recommend them to anyone. More

Took to long. A little unprofessional. Waiting room didnt seem sanitized during this time of a virus. No practice of social distance. Probably wouldn't go to that location seem sanitized during this time of a virus. No practice of social distance. Probably wouldn't go to that location More

Service rep Melanie Myers was fantastic. Best service rep I have had yet at ALM. She was very thorough and did a great job. Kudos! rep I have had yet at ALM. She was very thorough and did a great job. Kudos! More

great service People cared about my situation really helped me work this out. Everything going on right now they made it easy for us, look forward to returning soon People cared about my situation really helped me work this out. Everything going on right now they made it easy for us, look forward to returning soon More