ALM Kia South - Service Center

This is my full review I put on Google under Kristen Boone: I want to let everyone know: DO NOT BUY A CAR FROM THIS DEALERSHIP. Please go elsewhere to save yourself frustration. My husband and I bou Boone: I want to let everyone know: DO NOT BUY A CAR FROM THIS DEALERSHIP. Please go elsewhere to save yourself frustration. My husband and I bought a car from them last week, and we're still debating on taking it back since it's still within its allotted return time, and it's not even because we dislike the vehicle. The vehicle isn't the issue. When we bought the vehicle (a 2018 Ford Escape), there were a few scratches and the ceiling had some spots on it like a soda exploded, so they said they would fix the scratches and the ceiling in our agreement. They gave us the only key they claimed they had for the vehicle and didn't even have the keycode for the door (they didn't even mention the keycode when they sold it to us). I called later to ask if they had the keycode, but they said I would have to ask Ford for it. So I call Ford, and the guy I speak with said it was weird they didn't have the keycode, but said it'll cost $35 to retrieve the code from the system. I call this dealership back and ask for the keycode again, but nothing. I call again later and try to schedule an appointment to have the scratches and ceiling fixed. The body shop guy said I didn't need to make an appointment and I can just come in. I'm a little worried by that, but I dismiss it and say I'll be there tomorrow. So today, we go in with the vehicle, absent minded on how long it would take (I did consider bringing a second vehicle just in case it took forever, but we decided against it since we had nothing else to do). They said they can squeeze us in for today (so does this mean I should've made an appointment when the guy told me I didn't need to??). So they take the car and we wait FOUR HOURS for it to be done. When they gave us the car back, I see... they didn't do crap besides wipe down the interior, vacuum, the scratches are STILL visible (just slightly less noticable, but still noticable), and the ceiling looks like they didn't even TRY to clean it. I waited FOUR HOURS for that?? Is this dealership serious?? I could've done a better job on the scratches by filling it in with a matching Sharpie (not advised). The used Corolla I bought a few years back had worse scratches and Toyota FIXED it so much better than their attempts. I can't even find the scratches on my Corolla anymore. The man who sold us the Escape, Rikki Vance, seemed unknowledgable and did not seem like he would go "above and beyond" for his customers. Nobody we interacted with did, really. So we're stuck with either returning the car, or we decide to actually pay to have a second key made and pay more money to get the keycode. Additionally, when they sold us the vehicle, this one man asked about a review for the company and for them as salespersons. He brought it up a couple or so times, so I brought out my phone and he gave me unneeded guidance to the reviews on google so I could put mine. Then he just stood there and watched as I made my "4 star fake review." No. This was unnecessary and I felt somewhat pushed to do it, and I could've just not done it. I wish I remembered this guy's name. TL;DR: Union City ALM Dealership does not care about its customers. Do not buy from them. Edit: I researched how to get the keycode, and found it above the passenger side above the fuse box. This dealership is lazy and idiotic. The only word I have is wow. I've cleaned up the ceiling myself. More

Alm Kia South has great customer service all around. Rod Williams and Irian Jones very helpful. Jawon Shaw is very knowledgeable. I recommend Alm Kia South Williams and Irian Jones very helpful. Jawon Shaw is very knowledgeable. I recommend Alm Kia South More

Awesome service!! Awesome service! Thank you! I was pleased with the level of customer service I received during my visit to get an oil change. Greatly appreciated! Awesome service! Thank you! I was pleased with the level of customer service I received during my visit to get an oil change. Greatly appreciated! More

My service representative (Henry) was awesome. He went above and beyond to keep me informed on the status of my car. He was very professional. above and beyond to keep me informed on the status of my car. He was very professional. More

Great fast service, everyone was very helpful and nice , my car was clean and ready to go at a reasonable time and price i would like to say thank you my car was clean and ready to go at a reasonable time and price i would like to say thank you More

I had a great experience at ALM this past week my service providers Tara and Alexander Kelly were awesome and very informative throughout the entire process, I would definitely recommend ALM Kia to others. providers Tara and Alexander Kelly were awesome and very informative throughout the entire process, I would definitely recommend ALM Kia to others. More

Great, Professional Service ALM Kia South always gives me the best service of any dealership I have been to. They have great amenities and a clean comfortable waiting area. ALM Kia South always gives me the best service of any dealership I have been to. They have great amenities and a clean comfortable waiting area. More

Great Job Great service, my car went in for it's 67,500 mile service. The service was quickly completed and all the Service Department work where very polite a Great service, my car went in for it's 67,500 mile service. The service was quickly completed and all the Service Department work where very polite and professional. More

Honestly all the sales people are great. Kevin Elder sold me my sportage. Hes very nice and mr lewis helped with my financing. The repair people are cool. But try to get someone other than Angel to work on y me my sportage. Hes very nice and mr lewis helped with my financing. The repair people are cool. But try to get someone other than Angel to work on your car. He does not give updates and your vehicle will sit there forever. Other than that, great place More

Major problem with front suspension plus brake squeal was diagnosed and repaired in timely manner. Was given a vehicle to drive while repairs were done on my vehicle. Excellent job and excellent customer ser diagnosed and repaired in timely manner. Was given a vehicle to drive while repairs were done on my vehicle. Excellent job and excellent customer service! More