ALM Kia South - Service Center

The dealership is big, fast and the employees are professionals. And the service was fast I was able to sit down and get my thoughts together in peace. professionals. And the service was fast I was able to sit down and get my thoughts together in peace. More

Sold a vehicle that had been wrecked Dealership agreed to repair the vehicle that was purchased wrecked, a year later we still cannot get the service department to complete the repairs. Dealership agreed to repair the vehicle that was purchased wrecked, a year later we still cannot get the service department to complete the repairs. I have phoned several times and spoken with Jason from the service department, to be told that yes they have a record of what was repaired and will need to look into what went wrong and what happened to the missing parts. The car continues to beep because the screw was not ordered to hold the sensor on the front in place that detects objects, the guard on the bottom of the car that was also supposed to be replaced because it had a broken clip and was hanging finally broke loose and came off the car, I am certain causing more damage. The air conditioning that was not working was repaired in May of 2019 when this ridiculous journey began. The windshield fluid holder is also busted, however we did not know this at time because we had not tried to fill it up. More

ALM South Union City, GA I was able to get my car right in with no wait. The staff was friendly and the waiting room was great. I was in and out in no time. I was able to get my car right in with no wait. The staff was friendly and the waiting room was great. I was in and out in no time. More

Efficient, quick with vehicle done on time; always informed of progress. Thank you. The waiting area and bathroom were very clean... not always the case. informed of progress. Thank you. The waiting area and bathroom were very clean... not always the case. More

Get the job done righ The servive people did was right on time on doing the job I thank them for what they did I hope yheu will keep up the good work The servive people did was right on time on doing the job I thank them for what they did I hope yheu will keep up the good work More

Routine Oil Change I came in for a routine oil change and to have my kia optima checked out because it begin to make a lite noise when I turned the steering wheel. I was I came in for a routine oil change and to have my kia optima checked out because it begin to make a lite noise when I turned the steering wheel. I was told that my oil change would be taken care of( which it was) but I was also told that I would have my car checked for the noise. Unfortunately, after waiting for 2 hours my car was returned (washed for the first time..ever at this location) but after questioning the service employee I found out my car was not checked for the noise. I was told that my car history had been checked in the system and my car did not have a recall, so I am assuming that is why service tech ignored my request to have my car inspected. After bringing it to the service administrator's attention, she said "I could wait for the tech to come and pick my car back up but after having waited 2 hours and my car being right in front of me I declined the offer. My overall experience was good at ALM but I think the employees just need to work on being consistent and understand that every customer that visits the service department has the potential to be a repeat customer for sales or service. More

Outstanding and friendly customer service well as fast service...Can’t remember employee name but was excellent and a great personality.. Made sure everything was and friendly customer service well as fast service...Can’t remember employee name but was excellent and a great personality.. Made sure everything was broken down to me properly More

Great Job ALM took care of our vehicle. They made sure that I was comfortable and not inconvenienced. GREAT JOB ALM!!!! We will definitely be back for further s ALM took care of our vehicle. They made sure that I was comfortable and not inconvenienced. GREAT JOB ALM!!!! We will definitely be back for further services. More

Worst Service Ever From the begining our salesman Cris seemed knowledgeable and friendly. Until he tried to charge us almost $400 to put Nitrogen air in the tires plus a From the begining our salesman Cris seemed knowledgeable and friendly. Until he tried to charge us almost $400 to put Nitrogen air in the tires plus almost $1000 to pressure was the car. No. The was not ready to be sold when we arrived when we got there. Also, Chris told us the bumber would be changed so we negotiated a price assuming that would be fixed. Well fast forward I didnt recieve any phone call phone my salesman or serviceman on the first day of the progerss in the shop. I had to call repeatedly to finally get an estimate on when the car would be ready. After agreeing with the price we had to leave the car car for service. n I was told the car would be ready one day then the following week i was given the the end of that week. At this point im very frustrated and disappointed with the service and the lack of professionalism. I had to reach out to the manager to get better service but it was just as bad. Picked up my car and the bumber wasn't fixed. More

Great Job! I appreciate the service and the warm and friendly people! I really appreciate how quickly they try and get my car serviced and the free car wash is a I appreciate the service and the warm and friendly people! I really appreciate how quickly they try and get my car serviced and the free car wash is a great plus and keeps me coming back! More