ALM Marietta

EXCELLENT CUSTOMER SERVICE From the time I pulled up in the parking lot til the time I drove off in my new car I received nothing but EXCELLENT CUSTOMER SERVICE. I would thank From the time I pulled up in the parking lot til the time I drove off in my new car I received nothing but EXCELLENT CUSTOMER SERVICE. I would thank Rikk Vance (sales) Desi (sales mgr) and Jerome (finance) you guys made it happen . Thanks C.J More

Great Car, Salesperson and Easy Transaction I have never purchased a car off a used car lot but pulled into Marietta Luxury Motors since I pass by them everyday going to work. They have a great I have never purchased a car off a used car lot but pulled into Marietta Luxury Motors since I pass by them everyday going to work. They have a great selection of Lease Returns that are very clean and well taken care of. Duane is very knowledgeable about all the makes and models and a pleasure to work with. You will not be sorry visiting MLM and working with Duane. Ken worked after hours to get financing and Warranty paperwork in place for a very easy transaction. More

Very quick and easy I saw my vehicle on the internet and contacted MLM...Gerard Smith-Kenny was quick to respond to my initial contact, however, "follow-up" information o I saw my vehicle on the internet and contacted MLM...Gerard Smith-Kenny was quick to respond to my initial contact, however, "follow-up" information on the vehicle was a little more difficult to get. I had a trade-in to figure as well as trying to arrange a down payment and financing details on a vehicle I had only seen on a computer...I needed more information before pulling the trigger, and I realize that Gerard was at the mercy of his Finance Manager to get the information from him to me.....He did it in a fairly timely manner but I had to prompt him with texts a few times to remind him..! My main "gripe" has to be that I specifically texted Gerard to make sure that the vehicle, I was going to purchase, was detailed prior to me traveling 175 miles from Montgomery Alabama to Marietta Georgia....After all, this was my new "baby" and I wanted to show it off to all my friends in its best condition...I was assured by him it was in detailing that evening and it would be ready for me the next day....It was never detailed....!! It was covered in dirt, pollen, finger prints and the inside glass was filthy. I mentioned to Gerard, when I saw the vehicle for the first time, that it had never seen the detailing department and he tried to convince me that it had "rained" that night and that was the reason it was dirty. If it hadn't been that I had driven 175 miles, I would have delayed the sale until the vehicle was detailed. I didn't though.I just accepted the fact that I would pay to have the vehicle detailed when I got home. My advice to Gerard......follow through with details you commit to and don't try and lie your way out of a situation that you know for a fact is untrue. Gerard was a very pleasant young up-and-coming salesman and has a promising career as long as he sticks to the basics. I would buy again from Marietta Luxury Motors and would not hesitate to recommend them to my friends for future vehicle purchases. More

I got exactly what I wanted I worked with RJ to purchase my Mercedes Benz. We had to work out a few kinks with financing, but ALM made sure I was a happy customer. I would send m I worked with RJ to purchase my Mercedes Benz. We had to work out a few kinks with financing, but ALM made sure I was a happy customer. I would send my friends to RJ. More

Great experience purchasing a BMW Robert was excellent. I knew exactly what I wanted and he guided me through the process smoothly. He knew the ins and outs of the vehicle and guided m Robert was excellent. I knew exactly what I wanted and he guided me through the process smoothly. He knew the ins and outs of the vehicle and guided me through purchasing a new BMW in under 2 hours. I would most certainly purchase another car from Robert and recommend him to family and friends. More

Disappointed after sale I purchased my vehicle from this dealership and my saless person was Russell. He was a great sales person but after the sale was completed my experie I purchased my vehicle from this dealership and my saless person was Russell. He was a great sales person but after the sale was completed my experience with his was very disappointing. My husband and I both called Russell in reference to an issue we were having with the vehicle. My husband got through to him once and told him the issue, He explained he was with a customer and would return his call. To date we have never received a call from him. I took my vehicle back one week later to have the paint and leather protection applied. We were there from 10:30 a.m. until 2 p.m. and Russell never once spoke to me or asked anything about the vehicle. I believe customer service extends beyond the sale of anything. Referrals should be important when you are in sales but I will definitely pass on this one. As a matter of fact, no one in the sales office seem over friendly. Should have waited before giving my initial review. More

Great experience Found the car online and Russell went above and beyond getting me in it. He even come in on his off day and canceled his football practice just to ac Found the car online and Russell went above and beyond getting me in it. He even come in on his off day and canceled his football practice just to accommodate my needs! Service was excellent! Thank you for a pleasurable buying experience More

Great experience Got the car I wanted and the deal I wanted. Took a while to get the finance guy free but after that it went smooth. Minimal negotiation so it went gre Got the car I wanted and the deal I wanted. Took a while to get the finance guy free but after that it went smooth. Minimal negotiation so it went great. More

Great Service! This service of this place was perfect. We had a great experience buying our car. The sale representatives were not too pushy in selling us our car. T This service of this place was perfect. We had a great experience buying our car. The sale representatives were not too pushy in selling us our car. They were fair with information and would say how things are and not tried to make something sound better. I would recommend this dealership to a friend for sure! More

Trusting and Hard working Robert James the funny outgoing Rep with 2 First names! He convenced me to come way out to Marrietta for the BEST Deal for my money. Well let's say he Robert James the funny outgoing Rep with 2 First names! He convenced me to come way out to Marrietta for the BEST Deal for my money. Well let's say he delivered and kept his promise. I got the Truck I wanted for the Price I wanted... signed, sealed and delivered! Everyone there was a pleasure to work with! I actually had fun. They took the anxiety and stress away of purchasing a car without all the haggling, lies and extras you'll find at other Dealerships! The process was fast and painless. Had a few minor issues and they got it fixed right away! From R.J. to the Finance Manager, they were all pleasant and Straight forward just the way I like it! I got a(New To Me) Used Car they said should last me a couple years as I expect. So if all works out I can see myself going back to MLM with my Used Truck to use it as my Trade-in to buy my NEW Car next! And RJ will be the Go-to Man! I have adopted him as "My Dealer"! I refer anyone to go see the man with 2First names for a Great honest DEAL that fits your pocket! More