I purchased a used Infiniti from AMG in January 2018 along with an extended warranty. I was promised a full coverage warranty; everything except wearable parts. After over four hours of being there, with lots of apologies for taking so long because the car was parked behind several other cars and trouble finding the keys, they would not honor the internet price. Anthony Toresco, general sales mgr. tried telling me that the price reflected the possible rebates listed in the ad (that was not the way the add read in English). We agreed upon a decent price, above the internet price, but below window sticker price. I was going to pay cash for the car, Boris Glikstein, general mgr. encouraged me to take out a loan and said I can pay it off whenever I want because they get a kick back from the loan company. Since the car is full of electronics and is four wheel drive, I definitely wanted a warranty to especially cover these items. Steven Chepovetsky finance mgr. promised me the warranty will cover all of these items and that I would be able to go to any Infiniti dealer and they will honor this warranty. When the paper signing was over, he put papers in an envelope, stapled it and handed it to me and said all the paper work is in the envelope. When I got home a couple of days later and opened the envelope there was no warranty information or contract in the envelope; only the sales contract and loan paper, with a higher interest rate than Anthony said it would be. I called and emailed Steven and told him I did not receive the warranty papers. After several emails, phone calls and promises to mail me the contract, it took him three weeks to finally email a copy to me. AND it was the wrong contract! It was a basic contract and didn’t cover anything I requested. Again, several phone calls and emails later, now ccing Boris on the emails, it took several more weeks to get another contract emailed to me, STILL not an official copy. And STILL not covering what Steven had promised. Several of the boxes were not checked on the contract to cover electronics and 4x4 besides other items and he refused to fix it stating it would cost them more money and insisted these items would be covered. I may not be a lawyer, but the contract is in plain English and it plainly states that if those boxes are not checked, they will not be covered. BUT those are the things I wanted covered! I constantly requested my money returned. $3500 plus tax for this warranty! I called DOWC, the company that holds the warranty several times and each time they claimed there is no contract under the contract number or the vin number of the auto. Now I called them six months later and they claim the contract was voided March 5th. I asked about when the contract was put in their system and the woman said there is no history of the tracking of this contract. It is seven months after I purchased this auto and I don’t have my money back! To boot, when I took the auto for inspection when I received my plates, the brakes would not pass inspection! They sold me a car with inferior brakes. I could have had an accident! So, $3,495. plus tax, seven months interest, $140 to have my brakes replaced. And the best is, I get an email from them every three months to have my car in for service, are they kidding me?? Why would I want them to even touch the car? KEEP AWAY FROM AMG!!!
8/16/18 I want to update my review...with my horrible experience with the the lack of response from Boris and Anthony, general ,managers, I finally contacted the BBB and AMG's main office, Autoholding, Inc contacted me the same day and resolved the issue. I was fully reimbursed. Thank you to Mr. Leon Wagner, owner, and Jazzy, the contact person.