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Aaron Chrysler Dodge Jeep Ram

Norco, CA

Overview
Employees
Reviews
Vehicles
4.1
766 Reviews
Welcome to Aaron Chrysler Dodge Jeep Ram! Your #1 Trusted Dealership In Riverside County! Doing Business The Aaron Way Our dealership is here to offer the best financing options for our customers. Great Financing Options Our Norco dealership is here to offer the best financing options for Norco Chrysler, Dodge, Jeep, and RAM customers Certified Used Vehicles We provide excellent certified used vehicles that have undergone many quality checks. Check out our hours and map page for driving directions to our dealership. Friendly Professional Assistance Our technicians are here to help in any way they can. We will help determine what maintenance your vehicle needs.
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1983 Hamner Ave

Norco, CA

92860

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Showing 766 reviews

October 27, 2023

Poor communication. Kept my car in the service department without an update. Could not get a hold of the service advisor. More

by jmdn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathen
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Nov 01, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm sorry to read about your poor experience with our service department. We strive for clear and timely communication, so it's disappointing to see we've missed the mark here. We will be sure to discuss this with our team to improve processes moving forward. If there is anything else you would like to discuss, please don't hesitate to reach out. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

October 27, 2023

Oscar heard the issue I was having and made sure it was handled with no problems More

by vickygarcia14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar service
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Oct 27, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

It's great to hear that Oscar successfully handled that issue for you! We appreciate you taking the time to share your positive experience with the team at Aaron Chrysler Dodge Jeep Ram - drive safely!

October 27, 2023

Customer service was great and my car was serviced in a reasonable amount of time. More

by DWP360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Monroy and Dave
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Oct 27, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Thank you for the great review. We look forward to seeing you again at Aaron Chrysler Dodge Jeep Ram!

October 24, 2023

I took my truck into get serviced, well I take all my cars in there to get serviced there because they are friendly and they are easy to work with. I always deal with Michelle In service because she is o More

by starrodeochick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle in service
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Oct 24, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Hello! Thank you for your great review and for choosing Aaron Chrysler Dodge Jeep Ram for your truck servicing needs! We're thrilled to hear that you've consistently had positive experiences at our service center. Michelle, our dedicated team member, is indeed a valuable asset. Her dedication to keeping you informed, answering your questions, and going above and beyond in her role is the type of customer service we strive to always offer to our visitors. We're proud to have people like her on our team! We appreciate your loyalty and trust in us, and we look forward to being your go-to choice for all your automotive needs! If you ever have more questions, please don't hesitate to reach out - We're here to help!

October 24, 2023

Excellent service and communication. Service advisor Nathan keeped me updated through out the whole process. More

by estebanalbarran24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Taufahema
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan
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Oct 24, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Esteban, we're glad to know Nathan kept you well-informed throughout your visit at Aaron Chrysler Dodge Jeep Ram. Thanks for the positive feedback!

October 23, 2023

Lorena was my service rep and was very friendly and has great customer service skills. More

by Cg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena service dept
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Oct 23, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Hello! We're delighted we could deliver an excellent experience! Lorena is an amazing asset to our customer service team, thank you for your positive review! We wish you a great week, from the Aaron Chrysler Dodge Jeep Ram team.

October 23, 2023

The best experience I’ve had buying a new vehicle. Our sales person was amazing. More

by 18WNUNEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DANIEL UBARIO
5.0
This rating includes all reviews, with more weight given to recent reviews.
NABIL ZEIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALBERT KUMAR
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Thank you for taking the time to review Aaron Chrysler Dodge Jeep Ram! We're thrilled you had a great purchasing experience. Safe travels!

October 23, 2023

Wouldn't recommend. They are not returning calls. Promises are not being kept. Sales team seems a little sketchy. Just be on your guard and get everything in writing!!! More

by MHORSLEY5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathan Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm sorry to hear about your experience. We strive for transparency and open communication, so it's concerning that you've been left with such a different impression of our work. I'd like the opportunity to address your issue directly - please reach out at your earliest convenience using the contact I've provided below. Thank you, Frank Pierce - General Manager (951) 271-4040 frank.pierce@aaroncdjr.com

October 22, 2023

I dropped off my car on Friday morning and was supposed to get a call later that afternoon which never came. I called Saturday morning to get info and nobody picked up the phones. I went down to the dealer More

by THURMANITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 25, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm really sorry to hear about your experience. It's not the level of service we aim for and it sounds like we've let you down here. We'd appreciate a chance to discuss this further with you directly so that we can understand what happened and how best to rectify it. Please reach out when convenient for you. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com cell: 858-933-4615 work: 951-272-3110 ext. 2130

Oct 31, 2023 -

THURMANITO responded

I want to thank Donavan and Max for helping to take care of this issue. Donavan reached out, heard my issue, made sure the parts I needed came in and Max took care of my car this morning! I dropped the car off at 7:30am this morning and my car was ready before noon. Thanks again!

Nov 01, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Thank you for giving us the opportunity to make things right! It's great to hear that Donovan and Max ensured you received attentive service and that your vehicle's repairs were addressed in a timely manner. We are committed to your complete satisfaction, so please let us know if there's anything else we can do to provide a full 5-star experience for you moving forward. Drive safely! - The Aaron Chrysler Dodge Jeep Ram Team

October 21, 2023

It's a fabulous dealership I would not go anywhere else to buy a car Zane and Tony everyone was fabulous it was a fun day buying a car I would recommend Aaron Chrysler to anyone you won't be disappointed I More

by vickierae22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JALIL AHMADI
5.0
This rating includes all reviews, with more weight given to recent reviews.
NABIL ZEIN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Employees Tony and Jackie and Oscar great customer service and great help they are wonderful and MJ too
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Oct 23, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're so glad to know you had a fabulous experience with Zane, Tony, and the rest of our team at Aaron Chrysler Dodge Jeep Ram! We always aim for fun and stress-free car-buying experiences. Feel free to drop by anytime - we'd love to see you again!

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