Aaron Chrysler Dodge Jeep Ram

Overall, I had a positive experience with Aaron Automotive Group. My appointment was at 3:00 p.m., but I arrived about two hours early because I was unsure how long traffic from Los Angeles to C Automotive Group. My appointment was at 3:00 p.m., but I arrived about two hours early because I was unsure how long traffic from Los Angeles to Corona would take. The staff was very understanding and let me know the vehicle was still going through its final inspection and minor adjustments. Rather than wait, we started the paperwork, and later they suggested I go to lunch while they finished preparing the car. The staff stayed in communication and let me know when the vehicle was almost ready. The only part that could have been smoother was the final payment process. I was given three slightly different amounts, which resulted in having to void two checks. I also received a call afterward saying I might need to return for a smog check, but it turned out the smog check had already been completed. These were minor communication issues and did not change my overall experience. The staff was friendly, accommodating, and patient throughout the process. I’m happy with the vehicle and appreciate their help in getting everything completed. More

I worked with Mohammed (who is supposedly the Sales Director) at Aaron Chrysler Dodge Jeep to try and purchase a used 2025 Silverado pickup that was advertised online. After agreeing to an out-the-doo Director) at Aaron Chrysler Dodge Jeep to try and purchase a used 2025 Silverado pickup that was advertised online. After agreeing to an out-the-door cash price and letting them know that I would drive the vehicle home, I flew to California to get the vehicle. This is dealership is horrible and should be avoided at all costs! I never got to meet Mohammed as he supposedly wasn't there and when they brought out the documents, the price was about $9,000 higher. After going back and forth and wasting a great deal of time and money, I walked out without the vehicle and had to fly home. This is the worst car buying experience and dealership I have ever dealt with!!!!!!! Avoid them at all cost. More

I am extremely disappointed with my experience at Aaron Chrysler Dodge Jeep Ram of Norco. My daughter purchased a vehicle on Sunday, August 30, at approximately 8:00 p.m. for around $40,000. She traded Chrysler Dodge Jeep Ram of Norco. My daughter purchased a vehicle on Sunday, August 30, at approximately 8:00 p.m. for around $40,000. She traded in her 2019 Toyota Corolla for $12,050 and also put $5,000 down. We returned first thing the next morning because we immediately realized the payment was more than she could comfortably afford. We asked the dealership to unwind the transaction, but were told they would not do so unless my daughter purchased another vehicle from their inventory. After spending hours trying to work out a solution, I finally spoke directly with Ravi Singh, Finance Manager. Mr. Singh repeatedly told me that my daughter had signed a legally binding contract and that the dealership did not have to take the vehicle back. I understand that. What I strongly objected to was being told that, in order for the dealership to take back the original vehicle and allow my daughter to purchase a more affordable one, we would also have to accept approximately $3,000 in dealer add-ons. I questioned why we were being required to purchase thousands of dollars in additional products when we were already agreeing to buy another vehicle from the dealership. Mr. Singh made it clear to me that if we did not accept those conditions, they would not proceed with taking back the original vehicle. I was also very uncomfortable with the Contract Cancellation Option Agreement on the replacement vehicle. My daughter signed the section declining the cancellation option. When I questioned this, Mr. Singh told me directly that because they were allowing us out of the original transaction, my daughter would not receive that option on the replacement purchase. I pointed out that this was a separate transaction, but again the message was that we had to accept their conditions if we wanted them to unwind the first deal. We ultimately purchased a 2025 Nissan Kicks SR. The dealership applied the $12,050 Corolla trade-in toward the replacement vehicle and returned only $3,500 of the $5,000 cash down payment. I appreciate that my daughter ultimately ended up with a more manageable payment, but I cannot overlook how the situation was handled. I was at the dealership from approximately 7:00 a.m. until 8:30 p.m., and I left feeling that our need to get out of the original purchase was used as leverage to require additional products and conditions on the replacement transaction. I fully understand that my daughter signed a contract. My complaint is not about that. It is about being told, in effect, “We will help you out of this deal, but only if you buy another vehicle from us, accept approximately $3,000 in add-ons, and decline the cancellation option.” I would strongly encourage anyone shopping here to read every document carefully, question every add-on, ask for the full out-the-door price in writing, and make sure you completely understand any cancellation or return options before signing. More

Yvonne is an excellent service advisor. She always takes care of my Jeep and minimizes my costs where possible. She is a Jeep owner herself and understands how a Jeep is used and so alway She always takes care of my Jeep and minimizes my costs where possible. She is a Jeep owner herself and understands how a Jeep is used and so always looks out for me when I have to take it in for service. This time she addressed issues with my manual clutch, my parking brake and headvalve gasket and was able to reduce costs due to various warranty and other incentive programs More

Michelle in the service dept took very good care of me. She resolved all of my needs for my Dodge Ram 1500. She resolved all of my needs for my Dodge Ram 1500. More

Went to Aaron dealership for a service in Norco . They were very professional & friendly! Got my truck fixed in short time & was helped by Jose Cabrera service advisor. Great experience for first time They were very professional & friendly! Got my truck fixed in short time & was helped by Jose Cabrera service advisor. Great experience for first time being at that location! More

Went in for a oil change tire rotation completed an hour and a half will go back again and a half will go back again More

Pleasant, helpful and very attentive. Jose, my service manager, happen to notice that i stepped out of the customer lounge and looked around and then went back in and sat down again. He c Jose, my service manager, happen to notice that i stepped out of the customer lounge and looked around and then went back in and sat down again. He came to me and asked if I was looking for something, I said yes... that I wanted to get my wallet from my car. Jose walked me to where my car was and I got what I wanted. I was impressed not only that he noticed me but that he went out of his way to inquire. More

I was met with friendliness and was kept informed. Will come back and will ask for Jose. Will come back and will ask for Jose. More

Worst car buying experience in my lifetime. Super high pressure sales tactics to purchase worthless after market add-ons, some of which were already installed on the vehicle for the listed pric Super high pressure sales tactics to purchase worthless after market add-ons, some of which were already installed on the vehicle for the listed price. Forced financing even though I was paying cash. Hours to complete the process. After I paid it off immediately they failed to send the pink slip in a timely fashion required by law. I seriously question the integrity of the 5 star reviews, would be nice to find a way to verify them. Do not do business with any of their dealerships or you will pay the price, literally! More