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Aaron Chrysler Dodge Jeep Ram - Service Center

Norco, CA

4.2
540 Reviews

540 Reviews of Aaron Chrysler Dodge Jeep Ram - Service Center

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August 22, 2023

The service advisor wasn’t the friendliest person to deal with. I waited for the vehicle for an oil change and it took about 1 1/2 hours. So not bad but that was without a wash. This time they did not wash i More

by jeffrey.rubens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember his name. I’m sure you can look it up
Aug 30, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Jeffrey, I'm sorry to learn about your recent experience with us. We aim for a high standard of service and I apologize that we've let you down. The issues you've mentioned are not reflective of the level of care we strive to provide our customers and I'd like to address your concerns with you directly. Please reach out at your convenience so we can work towards improving your future experiences with us. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

August 22, 2023

Easy, Fast, Amazing Service, I highly recommend Max for any repairs or service needed for your vehicle. More

by rafael.treto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Aug 22, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're delighted to know that Max and our team at Aaron Chrysler Dodge Jeep Ram provided you with such a positive experience! We appreciate your recommendation. Safe travels until we see you next time!

August 22, 2023

When I bought my car from them, they included three free oil changes with my purchase, and when I went there this weekend the general manager happily and quickly honored my request for one of my free oil ch More

by tchrjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Vickery. 5 stars
Aug 23, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

We're glad to know that you had a positive experience with our team, especially Michelle. We strive to provide excellent service at Aaron Chrysler Dodge Jeep Ram and we appreciate your recommendation!

August 22, 2023

My new 22 Limited has been in the shop 4 times now for the same two issues Now having the same two problems More

by chad81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ravi BHALLRU
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Olmos, Kriti Mehandroo
Aug 30, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm sorry to read about the recurring issues with your new vehicle. This certainly isn't the experience we want for our customers and I understand how frustrating this must be. We'd like to help resolve these problems as soon as possible, so please reach out directly when you can. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

August 20, 2023

We paid almost 1000 just to drive home and the problem still continue we had to drive back to drop it off again this was horrible car still not fixed - oh and we had to keep calling to even see if car was More

by dani.babiie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one listed here helped us
Aug 24, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Dani, I'm sorry to hear that your vehicle is in need of additional service and that you have not received the top-quality customer care we pride ourselves on. We strive for clear communication and effective repairs, so it's disappointing to see we missed the mark here. I'd like to personally assist in resolving this matter - please reach out at your earliest convenience. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

August 20, 2023

Was called and told my truck was ready for pick up. I went to pick it up, and waited for 25 mins for someone, anyone, to help me. I waited at the cashier counter, and had multiple people tell me they w More

by jdub737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donovan, service manager was GREAT! Very helpful, please let him know. Prince in sales was a joke. I do not like waiting and getting the run around.
Aug 25, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm really sorry to read about your experience. It's clear we didn't meet expectations in terms of customer service and cleanliness, which is not the standard we aim for. I understand how frustrating this must have been for you, especially with the confusion over selling a car to us as well. We would appreciate an opportunity to discuss these issues further so that we can make things right - please feel free to reach out at your earliest convenience. Thank you, Frank Pierce - General Manager - (951) 271-4040 - frank.pierce@aaroncdjr.com

August 19, 2023

I bought my gladiator here in 2020. They have been doing all the services. They do a great job here. I appreciate them. More

by Erik Ockerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar service adviser
Aug 21, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Erik, we're glad to know you've had a great experience with your Gladiator's services at Aaron Chrysler Dodge Jeep Ram. We appreciate your support and look forward to continuing our service for you!

August 18, 2023

Never have the parts to fix my car. Parts department needs help. When they run out of something order it again. Only 3 sensors for 4 tires. Why wasn’t more ordered when they used o More

by walt2u
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Michelle?
Aug 24, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

It's hard to see that we have let you down. We understand how frustrating it can be when a part is not available and I assure you that it was never our intention to inconvenience you. Your feedback helps us improve our operations, and if there's anything else you'd like to discuss, please don't hesitate to reach out directly. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

August 18, 2023

Service advisor max was very professional and knowledgeable I would highly recommend this place to family and friends More

by markreed1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max.service
Aug 21, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

Mark, we're glad to know Max provided you with such a positive experience at Aaron Chrysler Dodge Jeep Ram. We appreciate your recommendation and look forward to serving your family and friends in the future!

August 17, 2023

They took very long for a oil change, even though I made an appointment and they didn’t wash my car, even though it’s apart of the service. When the car was ready to pick up, i noticed they didn’t wash my c More

by sarasongcoway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dep
Aug 24, 2023 -

Aaron Chrysler Dodge Jeep Ram responded

I'm sorry to read about your recent experience with us. We strive for efficient and thorough service and it's clear we missed the mark during your visit. Your feedback is valuable as it helps us improve as we move forward. I'd like to step in so that I may address your comments directly and see if I can help make things right. Please don't hesitate to reach out when you are available. Thank you, Donovan Ricks - Service Manager - donovan.ricks@aaroncdjr.com - (951) 272-3110 ext. 2130

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