Aaron Chrysler Dodge Jeep Ram - Service Center

Good and polite Called and gave me updates on my jeep. Status on parts that needed to be ordered. Repaired everything in a timely manner. Very knowledgable of the veh Called and gave me updates on my jeep. Status on parts that needed to be ordered. Repaired everything in a timely manner. Very knowledgable of the vehicle. More

Mike from Service is a fraud and a liar. Mike the Service Manager is unprofessional and rude. He treats customers with service concerns like children. If you find him in the wrong, he will Mike the Service Manager is unprofessional and rude. He treats customers with service concerns like children. If you find him in the wrong, he will lie and manipulate vehicles to make himself right. He has no remorse for his actions and will lie to his superiors to make the customer out to be a joke. Been to dealerships for service many times, first time at this location and will never be back and will tell everyone about my interactions with Mike. Even his service porter had to apologize for his complete disregard for the truth. When employees are apologizing for you actions, this is a sign that there is an issue that needs to be dealt with, not pushed aside. More

i bought a used car here a month ago exactly. i have had to get my car jump started 2 times this week because the battery they put in my car is BAD. i assumed (wrongly i might add) that when you buy a car to get my car jump started 2 times this week because the battery they put in my car is BAD. i assumed (wrongly i might add) that when you buy a car that everything should be in great working condition. a car batteries life span is between 2-5 years. i assumed that i wouldnt have to replace the battery for at least 1 year. 30 days is all that the battery lasted. this is unacceptable, it should not happen. i called the dealership to let them know about the problem they said come right in we'll take care of you. i get there, and i sit in my car with the radio on recreating the problem for less that 20 minutes while they get someone from service to come out and greet me ( it shouldnt take that long for you to greet a customer who comes in to the service area, but you have sales jumping on you as soon as you enter the lot). i spoke to a service person who told me i would have to pay 50% of a battery which would come out to $108. 1) i can buy at battery anywhere at that price. 2) i shouldnt have to pay to replace the battery after only 30 days of having the thing. when i got home, i called the used car manager and he basically reiterated the same thing as the service and that they "test" all car batteries to make sure that they "work". if the battery was in good working condition it would NOT go bad in a month. i believe they left a faulty battery in the car when they sold it to me (i would not have discovered it if i had not sat in my car with the radio on for less than 20 minutes.) i feel like i have been deceived and completely ripped off. i let the used car manager know that, he responded by basically telling me that it was my problem since it was my car. i honestly wish that i had taken my business elsewhere. this is no way to treat a customer. More