Aaron Chrysler Dodge Jeep Ram - Service Center

I gave a mostly bad rating because I brought in my car in the afternoon. I was expecting some communication before the end of the day, and when I called Kim was already gone. I called in the morning and she the afternoon. I was expecting some communication before the end of the day, and when I called Kim was already gone. I called in the morning and she had no idea if my car had even been looked at. An hour and a half later she called and gave me an estimate for over $800 to install parts that cost $150, I oked the $29 part and she said that it would be ready in a half hour. I've checked around and no one else wants to charge more than $350 for the other needed repair. As it was, to get my car back I had to pay $229 for a gas cap. I feel raped. The other $200 is just for looking at it. I was under the impression that the already exhorbitant diagnosic fee would go towards the total repair including the parts and not adding the parts on top of it. More

Kim which is who I left the car with was very friendly and nice. She tried to help me as much as she could. My jeep had quit running because of a Crank Sensor. The price at other dealerships (just the par and nice. She tried to help me as much as she could. My jeep had quit running because of a Crank Sensor. The price at other dealerships (just the part) was cheaper and they matched the price for the part, still the total come out to $468 (including taxes/etc) which is way to much to replace a sensor and reset the computer. When Kim was not there and the car was empty on gas when I had left it with 3/8ths a tank in it. The interior was dirtier than when I left it and it just felt like the service was non personal and non caring. Another issue I had was my broken front seat was even more damaged when i came to pick it up. Overall I feel over charged and under valued as a customer. I don't think I received good enough service for the price. I knew from the moment I walked into the moment I picked up the car I was just a dollar sign. More

I have never seen such a horribly managed service department as I saw here. They seemed completely uninterested in performing warranty repairs to my car, saying they "could not duplicate" my concerns department as I saw here. They seemed completely uninterested in performing warranty repairs to my car, saying they "could not duplicate" my concerns after I demonstrated the problems right in front of them! They even tried blaming me for clunks in the suspension and a noisy window regulator! Alan Megard lied to me, saying they had fixed my window, but when I picked up my car, the window was exactly the same, and on the repair invoice it said "could not duplicate". Also, Mr. Megard seemed annoyed and bothered whenever I called to check the status on my car, constantly interrupting me to talk with other people. My car was dirtier than when I brought it in, and had 20 more miles on it. The mileage wouldn't have bothered me if they had actually fixed something, but they had not. I would not recommend this dealership even in an emergency situation. It's worth having your car towed someplace else, even if it is farther away. More