Aaron Ford of Escondido

My truck was in service for 11 days for battery replacement and alignment, not to mention service department claimed it was not suggested that I sit in truck and even listen to my radio for any lon replacement and alignment, not to mention service department claimed it was not suggested that I sit in truck and even listen to my radio for any longer than 5 minutes, I wanted the auto start to be serviced and and they did not even list it on service list. Then the last item "Ford Pass" was not working and service department had no idea how to help me with it, ultimately a salesman helped me retire it. More

Called for an appt for oil change they wrre very pleasant and got one very quickly then day of service every one was friendly waiting room very clean and great coffee i will return again and got one very quickly then day of service every one was friendly waiting room very clean and great coffee i will return again More

The service writers are all very friendly and knowledgeable. The service guys were working short staffed but still got our service done on time and as promised. I'm very happy with the service de knowledgeable. The service guys were working short staffed but still got our service done on time and as promised. I'm very happy with the service department. More

Thank you to team Gosch in Escondido for making my first car buying experience great. And a very special thank you to Denisse, who made the process quick, answered all my questions, and was very helpful. car buying experience great. And a very special thank you to Denisse, who made the process quick, answered all my questions, and was very helpful. More

Shannon was absolutely amazing. Knowledgeable, friendly, efficient and aware of my time. They fixed what needed to be done in. Timely manner and she kept me updated. Knowledgeable, friendly, efficient and aware of my time. They fixed what needed to be done in. Timely manner and she kept me updated. More

Great people working here! Jerimy and josh helped me through everything and made things super easy!! Jerimy and josh helped me through everything and made things super easy!! More

Overall I was pleased with the whole purchase process. Chris was very helpful and Fernando in finance was also a pleasure to deal with. The F-150 Tremor is a great truck so far. The truck was very cle Chris was very helpful and Fernando in finance was also a pleasure to deal with. The F-150 Tremor is a great truck so far. The truck was very clean at pickup and full of My main concern was the way the AlarmTheft product was sold to me. This was a forced sale, NO choice as a customer to accept or deny this product. I did not want it, and only became aware of this $1300 cost while I was signing docs in finance with Fernando. I was very surprised. I said "no, I dont want that item" No choice "you have to buy it" I was too far along. The sales manager came into the office and told me that he told me about it while we were on the lot, but I thought it was part of the truck price, I declined the other items he showed me on the sheet. So this is the main reason I would not recommend your dealership to others. More

I recommend not doing business with this organization. The term crooks is the first thing that comes to mind, both when dealing with the service department and sales. Service department quoted me $500 for The term crooks is the first thing that comes to mind, both when dealing with the service department and sales. Service department quoted me $500 for rear brakes on my f150, so I brought it to another Ford dealer and they resurfaced the rotors and new pads for $180. With the sales department I later brought my truck in for a Kelly blue book instant cash offer and they told me I would have a check in 3 weeks. When checking on the status 2 weeks later I was told it’s more like 3-4 weeks. When checking again the following week I was told it’s more like 4-6 weeks. Proper communication up front would have been appreciated and the professional thing to do. I recommend going to another dealer for all of your vehicle needs. More

Truck was at dealership for over 2 months . Repairs were still not made. Truck handles very poorly. Service writer was terrible with giving me an accurate ETA for truck . We are now as we speak Repairs were still not made. Truck handles very poorly. Service writer was terrible with giving me an accurate ETA for truck . We are now as we speak taking the truck to a different ford dealership so that it will get fixed properly. I will recommend to our 9 Billon dollar a year company that they never bring one of our hundreds of vehicles to this dealership ever again.. More

I make my appointments well in advance and I still did not get my car back until 3.5 hours for an oil change and an alignment. KIA used to do this in an hour tops!!.. My service guy was pleasant. not get my car back until 3.5 hours for an oil change and an alignment. KIA used to do this in an hour tops!!.. My service guy was pleasant. More