Aaron Ford of Escondido

Never been treated better. Nick Mathena treated me so well, that I can' wait to return for my next service! I strongly recommend him! Bravo, Nick. Nick Mathena treated me so well, that I can' wait to return for my next service! I strongly recommend him! Bravo, Nick. More

WARNING, Very poor customer service. This service department is the worst service I've ever experienced. First I've been taking my vehicle there ever since I bought it brand new. Recently This service department is the worst service I've ever experienced. First I've been taking my vehicle there ever since I bought it brand new. Recently I brought my vehicle in for warranty work and when I picked up my vehicle there was a door ding paint chip on the left rear door. Sean my service writer told me that they will take care of it don't worry. Dropped of my vehicle on a Wednesday to have the door ding fixed which Sean told me that it would be ready Friday. Friday cam no call what so ever so I waited till Monday to call and Sean is not there and my vehicle was still at the body shop. Sean calls me on Tuesday late morning to say that my vehicle was ready. I picked it up right before the service department closed which was dark at this time. I got to work the next day and went to put something in the back seat and noticed my left rear door panel is very dirty and has scratches on it. Also a few days after that I went to put something in the back hatch area and notice my rear deck lid cover is missing. I contacted Sean and told him about the door and the deck lid he told me to take it up with the body shop. I did not leave my vehicle with the body shop I left my vehicle with Ford of Escondido's service department thinking that my vehicle was in good hands WELL that's not true and they will not do anything about it. a part is now missing off my vehicle and which was there when I dropped it of for service. This dealership has really crappy phone etiquette as well. Every time I try to get in touch with Sean you leave a voice mail and nothing never a call back even when someone hand writes the message. This is also true with the service manager Grant. I left a message and what do you know NO return call. Ford of Escondido MAKE THIS RIGHT. More

No customer service Bought a new car from this dealership on 12/26/2016. The deal when OK except the time spent in finance. Playing games for 3-4 hours isn't my idea of a Bought a new car from this dealership on 12/26/2016. The deal when OK except the time spent in finance. Playing games for 3-4 hours isn't my idea of an enjoyable afternoon. I arrived at 2pm and finished up after 7pm. Even after that amount of time the cars Skylink was not activated before I left. Was told there was no technician available to do the activation and to call in and make an appointment. I did, and made an appointment for the following Saturday. Upon arrival, I check in with the service advisor and leave my key. I get a call 45 minutes later. The service advisor says " we can't activate the Skylink because your paperwork is still in finance. Once it's out of finance, the dealership will call you to bring the car back to have the Skylink activated." Been 6 weeks and no call from Ford. Since I've made my first payment already, I figure the paperwork has cleared the finance department. The only conclusion I can come up with is that the service advisors at Ford of Escondido are liars. More

They don't stand behind product. I purchased a New 2015 Edge from Ford of Escondido and started having trouble with my backup camera right away. It took me bringing it in 3 time be I purchased a New 2015 Edge from Ford of Escondido and started having trouble with my backup camera right away. It took me bringing it in 3 time before you replaced it. It was than replaced with a different camera than I purchased the car with. I called spoke to Jason I told him the camera does not have the green lines or angel line in this camera when I back up. He said i needed to bring it in and it needed to be programmed. I brought the car in and Jason came back and told me that's the replacement backup camera they would replace it with. It is not the same camera which sold me on the car or what I purchased Being that the car was larger than I was used to the backup camera was a selling feature. More

Efficient I went in to Ford to help my friend look for a car and we were met by Logan Chandler, one of the salesmen. Logan greeted us professionally and listene I went in to Ford to help my friend look for a car and we were met by Logan Chandler, one of the salesmen. Logan greeted us professionally and listened to what my friend needed. When my friend told him his situation and price range, Logan returned with exactly what my friend was looking for. He did not hide the registration and processing fees and showed us what to expect on top of listed price. The Ford dealership also offered several cars in my friend's price range to choose from. If you're going to Ford of Escondido, ask for Logan Chandler, he's honest, up front, and finds you what you're looking for. More

Great Car Buying Experience Although the whole process took a long time I had a great experience throughout the whole day. If I were to recommend one employee in particular it wo Although the whole process took a long time I had a great experience throughout the whole day. If I were to recommend one employee in particular it would have to be Eric Ramos. He is an all around great guy who spends time to make sure he understands everything about the car so you know exactly what you're buying. He will even recommend you to a different dealership if you can't find something you like there. I very much appreciated his honesty and welcoming personality. More

Poor customer service I purchased a new 2016 ford transit van a month ago . With less then 1000 miles , I brought in van for service work . They basically told me to lump i I purchased a new 2016 ford transit van a month ago . With less then 1000 miles , I brought in van for service work . They basically told me to lump it !!!! I run a small business , and with the poor customer service they have I am surprised their still in business . Buyer beware ..... Even the manager wouldn't come out to talk to me ... More

Great experience! Purchased an F150 from Toyota of Escondido and it was a great experience. Eric Ramos and the team were great to work with. I would highly recommend hi Purchased an F150 from Toyota of Escondido and it was a great experience. Eric Ramos and the team were great to work with. I would highly recommend his dealership. More

Terrible Service Department Had a transmission warranty repair done. Afterwards notice a grinding under my floor floorboard when turning the steering wheel. Took it in and they c Had a transmission warranty repair done. Afterwards notice a grinding under my floor floorboard when turning the steering wheel. Took it in and they could not fit in the issue. They service advisor also convienently calls me after the shuttle is gone. No apology, basically puts it all on me and tells me too bad. Did not care that I was going to leave a bad review. I called him twice before the shuttle stopped running and he gets back to me after it is done. Hopefully I get this issue resolved, but we shall see... More

Great customer service! I'm extremely impressed with the customer service after buying my Ford Flex. I purchased the car and 5 months later realized that my registration was I'm extremely impressed with the customer service after buying my Ford Flex. I purchased the car and 5 months later realized that my registration was overdue. The GM kindly paid the late fees when the DMV neglected to send a due notice of the registration being due. Jeremiah also provided new floor mats free of cost! I appreciate Ford going the extra mile to satisfy me, even after I had already purchased my vehicle! The GM, Tony Fodor shows that customer service and commitment is a top priority at their dealership! Thank you Ford Escondido! More