Aaron Ford of Escondido

If I had a choice to go somewhere else I WOULD. Had an appointment and was assigned a representative. After being ignored for almost 10 minutes the acknowledged me. Said he was doing paperwork work Had an appointment and was assigned a representative. After being ignored for almost 10 minutes the acknowledged me. Said he was doing paperwork work in order to go on vacation so anther representative would have to help me. New representative said the 80k service would be $600. I asked what services were included in the 80k. I asked why they were previously done while under the extended warranty period. Discovered one service was and the other was a dealer recommended 80k but factory was at 100k. Asked why these weren’t done previously, no answer. When I returned the representative did say I had Ford points and applied them. Which was good. I waited for my car to be brought to me. Another car was brought first even though they were after me, NOT A GOOD EXPERIENCE. We are starting the process to look at purchasing a new vehicle. NOT AARON FORD!. More

After a poor experience with the new Aaron Ford, I decided to give them another try. Maxx was a welcome surprise. He was friendly and informative about my service. He also helped me understand the decided to give them another try. Maxx was a welcome surprise. He was friendly and informative about my service. He also helped me understand the recommendations made by the mechanic. My only criticism is that they don't give you all the paperwork. Maxx had made a recommendation on what repair would cost & which parts I should use but it was taken away when I paid my bill. I was only given my paid receipt. More

Tim was realistic and informative on my situation…I very much appreciate the communication before repair. much appreciate the communication before repair. More

I'm always having a great experience at this dealership. They are positive with a great vibe. professional, gentleman They are positive with a great vibe. professional, gentleman More

Tim La Fuze at Aaron Ford was very professional and insightful during my Transmission Service appointment. He addressed my inquiries and requests. insightful during my Transmission Service appointment. He addressed my inquiries and requests. More

Great customer service with Max. They had my car done in a timely manner. Car was washed and ready to go when we arrived. They had my car done in a timely manner. Car was washed and ready to go when we arrived. More

Excellent service Tim is an excellent service man his knowledge is excellent nice job Tim knowledge is excellent nice job Tim More

The service department was great. Debbie and tim awesome. Mike in finance. Just so so Debbie and tim awesome. Mike in finance. Just so so More

I feel tender loving care when I bring my car here for service. Kathy Rojas holds my hand and makes sure I’m treated fairly and as if I matter! Integrity and caring! Top drawer!! service. Kathy Rojas holds my hand and makes sure I’m treated fairly and as if I matter! Integrity and caring! Top drawer!! More

Brought in my vehicle for a safety recall 15 minutes early and was greeted by Aaron Ford Service Adviser Luiz Sanchez. He was courteous, professional and committed to completing the service by the end early and was greeted by Aaron Ford Service Adviser Luiz Sanchez. He was courteous, professional and committed to completing the service by the end of the day. I was called informing me the vehicle was ready ahead of schedule and was pleased with a was thrown in to boot! Thank you for providing service exceeding my expectations! More