My husband and I bought a car here in February and yesterday I went to get the oil change/tire rotation combo done that is included in the purchase. I also was getting a scratch fixed. I had called and ordered the paint the previous week and they had called me to tell me it had arrived and we made the appointment to get it all done. I spoke with the guy three times in total and everything was set up and good to go. I drove the 117 miles and showed up about 15 minutes early to find that I had no appointment at all, never put it in the computer, actually forgot to put it in. I'm not kidding. They asked if I could come back, what? I was dumbfounded. They did squeeze me in for the oil change and I had to purchase the paint pen so I can take it to get the scratches fixed in my area. Totally dropped the ball. I won't be back for the second free oil change included with my purchase. I wasted a tank of gas and a day.