Academy CDJR

very easy to work with and very friendly dealership they are very pleasant and courteous dealership that listens to the customers needs are very pleasant and courteous dealership that listens to the customers needs More

Everyone is always friendly and efficient. It's always pleasant to get service at Academy. Christopher was very nice. Explained everything and checked in with me while I waited. Keeping me up It's always pleasant to get service at Academy. Christopher was very nice. Explained everything and checked in with me while I waited. Keeping me up on the progress. Thank you all More

Worked with us very well to negotiate fair price for high-quality vehicle. Tyler especially was great to work with in this process. I would highly recommend him. high-quality vehicle. Tyler especially was great to work with in this process. I would highly recommend him. More

I came to this dealership with every intention of leaving with a new Ram. Tyler was a great salesperson but unfortunately (by no fault of his) we could not get the deal done. However, Jason Nelson the financ with a new Ram. Tyler was a great salesperson but unfortunately (by no fault of his) we could not get the deal done. However, Jason Nelson the finance manager? He is the reason I did not lease or do business with this dealership. He was condescending and aggressive to my brother, fiancé, and I. The numbers I needed to make a deal were just not happening. Everything was going well until I said I found a comparable Ram at another dealership for thousands cheaper and they offered more for my trade (I was not offered what my truck was worth... at all). I told him the only difference between that one and one of the others I was looking at was no sun roof and in a smart-aleck tone said "well what else does it not have that ours does?" From there I continued to negotiate and he came back and said "the best I can do is this dollar amount and I said not good enough. I also would like to add that when I came Wednesday evening to look at the Ram, there was a check engine light on. Magically when I came back on Thursday it was turned off. The dealership knew I was coming to look at the vehicle with the intention of leasing it. They took the time to clear the engine code but still left it dirty instead of taking it through the wash that they have built into the dealership. It made me feel like they did not prioritize me. This is where it went south. Jason said "you keep saying make it make sense so I will. You are already paying this much a month, and this much in maintenance, add $5 more a month and you will be in a new car with no negative equity". I would like to know how he came up with me spending that much on maintenance on my vehicle every month, because I can promise you that the only thing I consistently put into my truck monthly is Premium fuel and an unlimited carwash pass. I told him I wanted to take my truck and leave and he said "well nobody is keeping you here" and I responded that he had my keys for appraisal. Jason again got smart-aleck back to me and said I dont have them, we usually THROW them on the roof of the car. I respectfully asked for my keys which he did go and get. I ultimately took my business to another dealer who got me into a Ram for a much MUCH better price and an easy purchasing experience. My Fiancé also went back to pick her Jeep up the next day as she dropped it off for an oil change and tire rotation and two of her custom tire caps were missing. She talked to the GM and he said purchase them again and he will write her a check. Her family has purchased three different vehicles from here and has had great experiences, which is why I came here. My Fiancé asked if he actually would as her mother was promised two referral bonuses for sales and never got the check. The GM laughed at her. I would take your business elsewhere, where the customer truly comes first and they give you what you trade is actually worth and are not insulted and spoken down to when you do not negotiate or try to get a good deal. Because I can assure you my family and I will never do business here again and will share our experience. More

Excellent service completed in a timely manner Shannon was a pleasure to deal with as was the man who changed the oil and rotated my tires was a pleasure to deal with as was the man who changed the oil and rotated my tires More