Academy CDJR

We found the vehicle we were looking for at Academy. We found it at the best price offered. We also found a slew of messy mishaps and communication and shoddy customer service. When a single income fami We found it at the best price offered. We also found a slew of messy mishaps and communication and shoddy customer service. When a single income family of 8 buys a new late model people mover, it’s no small thing. The majority of the leadership and sales people at this dealership cared until the deal was done. They say “we are a small dealership and word of mouth means a lot to us” but getting world class service from these guys is like pulling teeth from someone who neglected dental care for decades. The vehicle we bought had a premium entertainment system. When we discovered that there was no remote to control the dvd player, they said “we aren’t a Toyota dealer so we can’t really do anything about that. “ They claimed to call the original owner and purchaser and ask about it and they came back in the room and said “they said it didn’t come with it”. It was an included remote for all premium models. When still in the lot before leaving, I pressed the Blind Spot Monitoring button for the first time in the 2-day purchasing process. BSM error message came up. It’s like 845pm and man I’m so disappointed that this feature does not work. Since I purchased the “Gold” warranty which according to the associate selling the warranty add on ( worked at a dealership which sells my make) said “anything electrical /electronic will be covered “ (which was just untrue) I took it to their dealership to get it checked. They then directed me to take it to a Toyota dealership saying” we will take care of the diagnosis cost” and “let’s figure this out” I was out $159 and with a big “no it doesn’t cover this bsm issue “ which should have been disclosed or discovered in their 100+ point inspection-in addition the touch up paint from a previous fender bender which likely damaged the sensor was not disclosed at all in carfax. And then the manager of the lot had the gall and disrespect to insinuate that since they provided a remote (after i called and complained about the whole we aren’t a Toyota dealer we can’t do anything about it and how a few sales dudes were cussing in the floor while I was within earshot with my young daughter while they are playing Christian music ) that I said no worries about the bsm monitor. He actually said this to my wife! Accused me of dismissing the issue and urged my wife to check in with me with what I said . Totally not true and completely disrespectful to call me dishonest to my wife. I hope any prospective purchasers read this . We are in the process of getting a refund for the “gold” (more like gold plated aluminum warranty)-cause if they can’t own a single thing or provide a service they claim to be behind why in the world would I pay for a product that doesn’t do what it says? Basically snake oil is what they are peddling. They look put together, but the inside of the the cup is dirty while the outward looks clean. Be so so so so cautious with these guys. First oil change they didn’t tighten the oil plug and oil was leaking from the bottom of our new to us purchased van. We will continue to get our van serviced there because of their “lifetime engine/powertrain warranty” provided it is serviced there. But is this all in vain? Are we utter fools to still have hope in Academy and Chariot auto group? This post is almost a year later as we tried to reconcile and get an ounce of integrity in the bsm situation (previous damage and inoperative undisclosed and apparently not discovered in their professional 100+ check ) Disgusted and disappointed and disillusioned with this organization. Please be Uber cautious and take this review seriously when considering them for anything. More