Academy CDJR
Tipton, IN
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751 Reviews of Academy CDJR
Customer service was exceptional. Attention to detail and customer satisfaction are their goals and they are good at hitting their goals. Attention to detail and customer satisfaction are their goals and they are good at hitting their goals. More
Super! Shannon was friendly and professional. Service was done as advertised in about an hour while I waited. Shannon was friendly and professional. Service was done as advertised in about an hour while I waited. More
I initiated contact with the dealership after seeing a vehicle online that I was interested in purchasing. During our initial conversations, I was provided a trade-in value for my current vehicle, which I vehicle online that I was interested in purchasing. During our initial conversations, I was provided a trade-in value for my current vehicle, which I agreed to, and I then visited the dealership to test drive the Jeep. After the test drive, I was informed that the online pricing I had seen was actually employee pricing and not available to the general public. This was frustrating, and I expressed that it felt like a bait-and-switch situation since the advertised price was a significant factor in my decision to visit the dealership. To the dealership’s credit, the team worked with me and ultimately honored the pricing I was expecting. They also paid off my existing loan, which helped make the transaction work. Overall, my experience at the dealership was positive. The process took a little longer than I would have liked, but everyone I worked with was friendly, professional, and personable. While the pricing confusion at the beginning was disappointing, the staff made an effort to resolve the issue, and I left satisfied with the outcome and my new Jeep. More

