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Academy CDJR - Service Center

Tipton, IN

4.4
311 Reviews

311 Reviews of Academy CDJR - Service Center

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January 03, 2025

Nice and friendly employees. Clean environment. Especially the new 2 week old employee named Jordan who drove me home. Very very nice. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Jan 06, 2025 -

Academy CDJR responded

Thank you for sharing your experience! We're so glad to hear that you found our team to be friendly and our environment clean. It's wonderful to know that Jordan, even as a new employee, made such a positive impression with his kindness and service. We’ll be sure to pass along your kind words to him. We appreciate your feedback and look forward to assisting you again soon!

January 03, 2025

I was pleased with the friendly service and how clean my vehicle was when returned to me. More

by dahoops48
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Jan 06, 2025 -

Academy CDJR responded

Thank you for your kind words! We're so glad to hear you were pleased with the friendly service and that your vehicle was returned to you in great condition. We take pride in providing excellent service and ensuring every detail is taken care of. We appreciate your feedback and look forward to serving you again in the future!

January 03, 2025

New building and very well staffed In the middle of nowhere but excellent service dept More

by canam93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Jan 06, 2025 -

Academy CDJR responded

Thank you for your feedback! We're thrilled to hear you had a positive experience with our service department. We take pride in providing excellent customer service, and it's great to know our staff made a difference for you. While we may be in a more remote location, we’re committed to ensuring our customers receive the best service possible. We appreciate your kind words and look forward to serving you again in the future!

January 02, 2025

They are so welcoming and efficient. They value customer service. They keep their wait times to a minimum. More

by gina.curl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda Armstrong , Jordan Amburgey
Jan 06, 2025 -

Academy CDJR responded

Thank you for your kind words! We're thrilled to hear that you felt welcomed and appreciated the efficiency of our team. Providing excellent customer service and keeping wait times minimal are top priorities for us, so it's great to know we succeeded in making your experience a positive one. We truly value your feedback and look forward to serving you again soon!

January 02, 2025

Very polite, helpful, made effort to communicate directly with me on status of my vehicle More

by DJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Academy CDJR responded

Thank you for your kind feedback! We're so glad to hear that our team was polite, helpful, and kept you informed about the status of your vehicle. Clear communication is important to us, and it's great to know that we met your expectations. We truly appreciate your business and look forward to assisting you again in the future!

January 02, 2025

I enjoy this dealership because you have a smaller feeling and they don't pressure you to buy. Their service department is awesome as well as their sales and finance department. I will definitely do m More

by LT74MT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
Jan 06, 2025 -

Academy CDJR responded

Thank you for the fantastic review! We’re thrilled to hear that you appreciate the personalized, no-pressure experience we strive to create. It's great to know that our service, sales, and finance teams made a positive impression on you. We’re honored that you plan to return to Academy for your future leases, and we look forward to continuing to provide excellent service for you. Thanks again for your trust and support!

January 02, 2025

They did a very professional job. They had to find parts for my 2017 chysler 300 got them in fast as they could only took about 1 week. More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Amburgey
Jan 06, 2025 -

Academy CDJR responded

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with the service on your 2017 Chrysler 300. Our team always strives to provide professional and efficient service, and it’s great to know we met your expectations. Sourcing parts quickly is important to us because we know how valuable your time is. If you need anything else in the future, please don’t hesitate to reach out. Thanks again for trusting us with your vehicle!

January 02, 2025

Excellent service and price. JP friendly and available. Beautiful facility with friendly people. No complaints! More

by sfairbairn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue (JP) Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Jan 06, 2025 -

Academy CDJR responded

Thank you for the wonderful review! We're so glad to hear that you had a positive experience with our service, pricing, and the team—especially JP! It's great to know you enjoyed our facility and felt welcomed by everyone. Your feedback means a lot to us, and we're thrilled to have earned your trust. We look forward to serving you again in the future!

January 01, 2025

The second we arrived we were treated like kings and the work was performed as promised. More

by Chad Newcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Amburgey
Jan 06, 2025 -

Academy CDJR responded

Thank you for your glowing feedback! We're delighted to hear that you felt treated like royalty from the moment you arrived. Providing exceptional service and delivering on our promises is what we strive for every day. It was our pleasure to assist you, and we look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to reach out!

January 01, 2025

3rd time in for oil change and tire rotate. Set up for vac and wash. Waited over two hours and car brought to me withiut wash and vac after being told 30 min prior they were almost done. 2nd ti More

by gordon.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Academy CDJR responded

Thank you for taking the time to share your experience. We sincerely apologize for the repeated issues you’ve faced with your oil change, tire rotation, and the additional services you requested. It’s unacceptable that your vehicle was not returned as promised, and that you had to follow up to ensure the requested services were completed. This is not the level of service we strive to provide, and we understand your frustration. We will be addressing these concerns with our service department to ensure better communication and follow-through in the future. Your feedback is important, and we are committed to improving both our service and leadership to prevent this from happening again. We appreciate your patience and hope to have the opportunity to provide a more positive experience for you moving forward.

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