Academy CDJR - Service Center

Although Jordan was once again good out communication the real issue was with the service suggestions that came from the repeat visit. After bringing up our Dart at the start of December we had to bring it real issue was with the service suggestions that came from the repeat visit. After bringing up our Dart at the start of December we had to bring it back in since the battery service light indicator was on still when picking up from the 1st attempt at the fix. During the 1st repair and 2nd visits we advised of the alternator was replaced in Spring. During the 2nd visit we were contacted after the Tech reviewed the car to be advised that a new alternator was required. After this was questioned the tech eventually suggested it was an electric part before the alternator that needed fixed for an additional $1,000+. This lead me to question what was actually fixed in the Spring since the errors we had at the start of December were the same as ones we ran into Spring. I was advised that Management and Mopar were reviewing my case on a Tuesday afternoon to see if any discount on the work could be approved. This dragged on with no updates of substance until I called Friday afternoon. I was advised that work suggested was not required and that we needed to put miles on the car to test it. I agreed to this but the earliest the car was going to be available was Monday! As mentioned to Jordan this is a daily driver for my son. I felt no urgency on Academy CDJR part to resolve the issue I entrusted you to handle. With the lack of decisiveness on Academy CDJR's part and Mopar's this provided undue stress due to the lack of professionalism that was expected and not provided! Get the sense that Jordan was playing messenger and the people that needed to make decisions to resolve the issue were lost on what to do! More

Nice and friendly employees. Clean environment. Especially the new 2 week old employee named Jordan who drove me home. Very very nice. Clean environment. Especially the new 2 week old employee named Jordan who drove me home. Very very nice. More

I was pleased with the friendly service and how clean my vehicle was when returned to me. vehicle was when returned to me. More

New building and very well staffed In the middle of nowhere but excellent service dept nowhere but excellent service dept More

They are so welcoming and efficient. They value customer service. They keep their wait times to a minimum. They value customer service. They keep their wait times to a minimum. More

Very polite, helpful, made effort to communicate directly with me on status of my vehicle with me on status of my vehicle More

I enjoy this dealership because you have a smaller feeling and they don't pressure you to buy. Their service department is awesome as well as their sales and finance department. I will definitely do m feeling and they don't pressure you to buy. Their service department is awesome as well as their sales and finance department. I will definitely do my next leases from Academy in Tipton. More

They did a very professional job. They had to find parts for my 2017 chysler 300 got them in fast as they could only took about 1 week. They had to find parts for my 2017 chysler 300 got them in fast as they could only took about 1 week. More

Excellent service and price. JP friendly and available. Beautiful facility with friendly people. No complaints! JP friendly and available. Beautiful facility with friendly people. No complaints! More

The second we arrived we were treated like kings and the work was performed as promised. work was performed as promised. More