Academy CDJR - Service Center

Excellent service courteous very professional always enjoy going there have not had a bad experience there yet enjoy going there have not had a bad experience there yet More

Dealership is clean and the coffee and snack bar is well stocked. The bathroom was clean and the employees were friendly. stocked. The bathroom was clean and the employees were friendly. More

Great customer service and fast turnaround around time. Greatful they were able to get me back on the road fast! Greatful they were able to get me back on the road fast! More

service has been good gets my truck in and out and communicates everything with me communicates everything with me More

Great dealership, kept us informed on progress of our vehicles progress. Definitely plan to go back vehicles progress. Definitely plan to go back More

THEY REALLY HAD GOOD CUSTOMER SERVICE AND WERE VERY FRIENDLY AND KIND...I will be back FRIENDLY AND KIND...I will be back More

Service is always performed in a timely manner with the upmost professionalism! I make the drive to Tipton because I enjoy the friendliness of the dealership personnel. upmost professionalism! I make the drive to Tipton because I enjoy the friendliness of the dealership personnel. More

Great communication and Great service! The team is very knowledgeable as well. I recommend my friends to have their vehicles repaired there. The team is very knowledgeable as well. I recommend my friends to have their vehicles repaired there. More

The Academy service and sales teams were extremely responsive, competent and caring in the service they provided. responsive, competent and caring in the service they provided. More

I expressed concerns that I have an intermittent problem and that it wouldn’t be fixed while I had warranty. Service guy said if they can’t recreate the problem while there, then there is no problem to dia and that it wouldn’t be fixed while I had warranty. Service guy said if they can’t recreate the problem while there, then there is no problem to diagnose. I showed him a video of the problem. He said “How do I know that’s your video?” Implying that I might have gotten it off of the internet. I paused the video and showed him my key tag and said “Look, my key tag is the same as is in the video”. He then said nothing. I was upset that despite me documenting the problem existing under warranty, I may have to get it fixed outside of warranty in future. They did do a factory reset on the Wrangler, but in my experience as a Mech Engineer for 30 years, if problems aren’t fixed, they recur . The Service guy did seem more contrite when I was leaving than when I arrived. He did ask for my video of the malfunction, before I left. I am concerned for the financial aspect as well as the problem I have could represent a theft risk. More