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Academy Ford

Laurel, MD

Overview
Reviews
4.8
199 Reviews
Call Dealership (800) 714-3103

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 199 reviews

May 03, 2024

Service was great, the staff is professional and friendly. They kept me updated on the status of my car and advised me for future service. More

by underwoodt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Watson
Report | Print
May 03, 2024 -

Academy Ford responded

We're glad to know you had a great experience with our team at Academy Ford Sales! Keeping customers updated and informed is part of our commitment. Thanks for the positive feedback, we look forward to assisting you in future services!

Helpful
May 03, 2024

My family and I have purchased are vehicles from Academy ford since 2004. Their Customer commitment from the Sales department to The Service department and even their collision repair is superior. Thank y More

by Tsuhr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russell, Colin, Tom and Mike
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May 05, 2024 -

Academy Ford responded

Tsuhr, we're so glad to know that you and your family have been loyal customers of Academy Ford Sales since 2004. We appreciate the recognition of our commitment to quality service across all departments. Thank you!

Helpful
May 01, 2024

It was a great experience. The whole staff was very good to me. Also, you did the job very fadt More

by johnafoote2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom lynch
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May 02, 2024 -

Academy Ford responded

Thank you for reviewing Academy Ford Sales! It was so kind of you to share your experience.

Helpful
April 23, 2024

Both of Mr. Urv and Mr. John are very patient. They provide the Very high quality service. More

by Baochi Wang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Urv, John
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Apr 23, 2024 -

Academy Ford responded

Baochi, we're thrilled to hear that Urv and John welcomed you to Academy Ford Sales with professional service! Safe travels, and we'll see you next time!

Helpful
April 18, 2024

I wanted to talk with the salesperson after my service, but he wasn't available More

by vesj55
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Andy
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Apr 24, 2024 -

Academy Ford responded

I am very sorry that the member of our team you were hoping to speak with was not available. I would be happy to take your call and ensure any ongoing questions or concerns are addressed to your satisfaction. Please reach out when you can. Thank you, Jackie Vadnais - Internet Sales Manager - (301) 419-2700

Helpful
April 18, 2024

Very professional and a clean environment, Everyone that I spoke to was very helpful and nice More

by LT Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Apr 18, 2024 -

Academy Ford responded

Thank you for choosing Academy Ford Sales, we appreciate your positive feedback!

Helpful
April 17, 2024

Academy Ford, a place with a good atmosphere, very friendly staff and answers questions. Well, one has and it solves the problem. Thank you very much and I recommend it to my friends and other people. More

by Trinidad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Endy
Report | Print
Apr 17, 2024 -

Academy Ford responded

We're so glad to know you had a positive experience at Academy Ford Sales! We appreciate your recommendation and look forward to assisting any friends or family members who might need our services in the future. Safe travels, Trinidad!

Helpful
April 12, 2024

I like dealing with Derick as he is polite, respectful, honest and a good spirit! The dealership has always treated me fairly and like family. More

by S.pugh1689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick, Tom Woods
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Apr 12, 2024 -

Academy Ford responded

It's wonderful to know that Derick and the team at Academy Ford Sales have been able to provide you with such a positive experience. We appreciate your kind words!

Helpful
April 11, 2024

The service department and of course Derek are awesome. I went in for an oil change and was in and out in an hour More

by Deuce2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson
Report | Print
Apr 11, 2024 -

Academy Ford responded

We're glad to know you had a great experience with our service department and Derek at Academy Ford Sales. Thanks for the shout-out, we appreciate it!

Helpful
April 03, 2024

Finished the oil change quickly on my Maverick truck. Great job guys at Academy Ford. More

by Judygracenaugle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Apr 03, 2024 -

Academy Ford responded

We are so happy that our Academy Ford Sales team earned your five stars. Thanks, Judy!

Helpful
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