Academy Ford

Derek has been our go-to service advisor for multiple family vehicles, and we couldn’t be in better hands. He is genuinely kind, personable, and passionate about what he does. What we appreciate most is family vehicles, and we couldn’t be in better hands. He is genuinely kind, personable, and passionate about what he does. What we appreciate most is how he keeps us in the loop every step of the way—no surprises, just honest and reliable communication. We truly wouldn't take our cars anywhere else! More

Derek is a customer favorite due to his pattern of keeping customers informed- he’s a great listener and explains what to expect while my vehicle is there - he also clearly explains the priorities if keeping customers informed- he’s a great listener and explains what to expect while my vehicle is there - he also clearly explains the priorities if there are multiple issues Just an overall Great Guy More

Thanks to Andy the work, was done on my vehicle in a timely manner and I able to leave. timely manner and I able to leave. More

Alvin was courteous and knowledgeable of everything going on with my vehicle. I would definitely recommend your dealership to anybody I know who owns Ford. on with my vehicle. I would definitely recommend your dealership to anybody I know who owns Ford. More

I have been to this dealership twice in total and both times the experience has been awful. I brought my vehicle in to get a basic recall done and nothing more. The customer service was being rude for no times the experience has been awful. I brought my vehicle in to get a basic recall done and nothing more. The customer service was being rude for no reason it seemed. I dropped my truck off at 8:30 and was told it would be finished at 11. I then went home and received a text at 11 when it does finished. I came to pick up my truck at 11:45 and the customer service guy said it wasn’t finished yet and I needed to do a questionnaire on a text that I received. So I had to wait an additional 30 minutes ontop of the 4 hours to receive my truck for just the simple recall I dropped it off for. I have no idea why the customer service was talking extremely rude to me though. I get it, everyone has bad days. But he was acting like I was bothering him for having him do his job or something. I have never once made a bad review of a place and this is my first time. That should show you just how bad of an experience I had at the dealership. More

I always receive great service at the Academy Ford of Laurel location. The gentlemen are courteous, professional, and knowledgeable. They work quickly and ensure I'm aware of what's going on with my vehi Laurel location. The gentlemen are courteous, professional, and knowledgeable. They work quickly and ensure I'm aware of what's going on with my vehicle in layman's terms. More

I was very pleased with the service provided by Alvin. He was very courteous and my car is running very well. He was very courteous and my car is running very well. More

I’ve been going to Academy Ford for over 15 years brought one car and two pickup trucks . Brought my truck in for service yesterday for noise coming out the side they did not find the noise, but did sell me one car and two pickup trucks . Brought my truck in for service yesterday for noise coming out the side they did not find the noise, but did sell me new brake and try to sell me a cabin filter that was replaced two months ago , they did not find a reason for the squeaking metallic noise but as soon as I pick the truck up, I’ve heard the noise again, so I’m wanting to take the truck back. Hopefully they can get me appointment sometime soon to get this issue resolved. however, the service advisor. Alvin Powell was very courteous very helpful.. I would like to get the issue with my truck resolved. Thank you. More

EXCELLENT CUSTOMER SERVICE,I HIGHLY RECOMMEND THIS YOU AND YOUR FAMILY. VERY PROFESSIONALS ,ALWAYS ON TIME. AND YOUR FAMILY. VERY PROFESSIONALS ,ALWAYS ON TIME. More

Great buying experience with Irv and Matt. Both sales and financing departments were friendly and straightforward. Both sales and financing departments were friendly and straightforward. More