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Academy Ford

4.4

42 Lifetime Reviews

13401 Baltimore Ave., Laurel, Maryland 20707 Directions
Sales: (800) 714-3103

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42 Reviews of Academy Ford

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August 24, 2018

"Deceptive service department "

- Angelica

The service department are liars and have highly deceptive practices. I was told my battery was under warranty since I was told I have an 84mth battery by academy ford and therefore set an appointment to change my battery. I took my car 8/23 late drop off since my appt was for 8/24. Told the advisor it was the battery since I had already gone to autozone and they told me I had zero amps in the battery. Again told the advisor this but because it was going through warranty he said I will not be charged the $125 diagnostic fee if they found something. Got a call 8/24 and was told they going to charge me $300 for a diagnostic fee and for the battery!!! I asked them why am I being charged this if the battery was under warranty and since they found something when they did the diagnostic and surprise it was the battery why am I being charged the diagnostic fee?? He said he doesn’t remember me telling him it was the battery even though he had repeated it 20seconds before me telling him what autozone said and then said he doesn’t remember saying that..... Selective memory!!! They will lie to you to your face and then say they didn’t say that and then want to charge you a RIDICULOUS amount for something they say they will not charge you for!!!! I DO NOT recommend academy ford service department. They are liars and have highly deceptive practices!!!

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Recommend Dealer
No
Employees Worked With
Service department
July 28, 2018

"Raptor"

- JCs Raptor

The moment I drove into the dealership we were greeted and offered assistance and catered to my specific needs. Offered a deal and was received with options where we came to an agreeable decision.

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Recommend Dealer
Yes
Employees Worked With
Alex Jackson and Scott Richmond
July 26, 2018

"Very courteous .pleasant and knowledgeable"

- Corrie41

Academy have been there a very long time The reason is the staff is trained to give good customer care I will keep coming back Thanks

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Recommend Dealer
Yes
Employees Worked With
Alex Jackson
June 24, 2018

"One of the best car buying experiences"

- JB21157

Great experience dealing with Alex and Erick. They were polite, respectful and Professional with a fair transaction for both parties. They listened to our wants and needs and matched us up with the perfect vehicle. They even went above and beyond by bettering our financing we came prepared to use.

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Yes
Employees Worked With
Alex and Erick
February 08, 2018

"Everything was Awesome!!"

- WNelson

Everyone was so helpful and took good care of me. The best experience i cold have asked for. Looking forward to purchasing another new car from them.

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Yes
Employees Worked With
Rick Hall and Tom Woods
January 19, 2018

"Great customer service "

- Johannah18

Because employees were so friendly and helpful. Corbin was able to explain the deal we were looking for and showed us the car. So he knows what he is doing. Nice guy.

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Recommend Dealer
Yes
Employees Worked With
Corbin Chase, and Brenda Cleveland
December 10, 2017

"Easy Breezy Car Buying"

- Janiceblueeyes

Academy Ford of Laurel, MD, sold me a 2018 Ford Escape SEL. My salesperson was knowlegible, kind, and not at all pushy. The sales manager found me my car with exactly the features that I wanted. They followed up to make sure that I had no problems or questions about my car. It was the best car buying experience that I have ever had. Thank you Academy Ford!

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Recommend Dealer
Yes
Employees Worked With
Karen, Michael
October 05, 2017

"Stay Away"

- Ericgaister

STAY FAR AWAY FROM ACADEMY FORD IN LAUREL!!! I started to help my son research a car Monday, October 2, 2017. Our search began on the Internet as most searches begin today in every industry. After hours of research comparing dealerships and prices, we found Academy Ford in Laurel. They had the exact car my son was interested in, a new 2017 Ford Focus SEL Black exterior, Black interior with an advertised price that was within his budget, $13,361.00. Erron from Internet sales called within seconds of filling out the online form. My son spoke to Erron and asked specifically what the price of the car is. Erron told him the price was $13,361 as stated on the Internet. I continued to do a little more research to find out that Ford has a couple of incentives that would lower the price of the car. My son called back to ask about the incentives. He asked to talk to Erron; however, he was gone for the day. My son was now talking to Jacklyn in Internet Sales and put her on speaker phone so I could hear what was being said. My son asked about the incentives and so told what they were. There is a $500 Military Bonus, a $500 First Responders Bonus and a $500 Student/College Grad Bonus. The afternoon was slipping away and before we knew it, it was after 4:30pm. I called back and spoke to Jackie in Internet Sales. I questioned the incentives and bonus’ and asked again what the price of the car is to which Jackie quoted me once again $13,361.00….I then asked if they would hold the car for us until tomorrow, Tuesday, October 3 as we were coming from Baltimore County and it is an hour drive. Jackie said I would have to put a refundable $500 deposit down for them to hold the car. No problem. I gave her my credit card number to hold the car. We arrived at Academy Ford in Laurel at 2:00pm Tuesday, October 3 as planned. The car was waiting for us right out front. The next thing we know three, not one, not two but three salespeople greet us! If this isn’t an intimation tackle maneuver I don’t know what is. I take one look at the price of the car and I know there is no way we are buying this car for the quoted price. I say something and they lead me into the offices to sit down. I ask what is the price of the car? To which Eric, the salesman asks, “Are you active military, a first responder or a student or recent grad?” No, I am not. Then you need to add $1,500 to the price of the car you were quoted. He then asked if I was a Ford loyalty customer, to which I answered no….then you have to add $4,000 to the price of the car. So, the $13,361.00 quoted price of the car is now $18,861.00 plus taxes, tags and destination fees. I said this is NOT what we were told on the phone. Eric went to get his manager, which just happened to be one of the trio who met us outside. Malcolm Eric, who said he was the manager, started the song and dance….and I told him I spoke directly with his employees in the Internet department….and I asked what the price of the car is….and they gave me the same number as advertised on the web. It is not like I didn’t ask several times what the price of this car is. Malcolm Eric told me he instructs them to not tell the truth….so he can get people into the dealership. This is nothing more than Bait and Switch! It is deceitful and disgusting. For a dealership whose motto is “Honesty and Integrity” they fall WAY short in both. Why does car buying have to be so difficult and confusing? Because of deceitful, dishonest and deceptive dealerships like Academy Ford in Laurel, whose only goal is to use advertising designed to deceive or mislead customers deliberately. Do yourself a favor….STAY FAR FAR AWAY FROM ACADEMY FORD IN LAUREL!!

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Recommend Dealer
No
Employees Worked With
Eric,Malcom Eric
July 07, 2017

"Great experience "

- Lena1020

First time buying a new car. Crandon (our sales consultant) was great. Very friendly and knowledgeable. Mr. Webb (Sales Manager) is so authentically friendly. They made the car buying stress much easier than we had anticipated. We appreciated their time and patience.

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Yes
Employees Worked With
Crandon Hector, Michael Webb
July 07, 2017

"Love my Escape!"

- Escape

Everyone was super friendly and helpful I was given several options based on my price range. Was torn between two cars and received great advice to make my final decision.

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Recommend Dealer
Yes
Employees Worked With
Tom Woods, Karen Medina, Jeff Scott
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