Academy Ford

KELLY WAS GREAT AND EFFICIENT AND. HAD MY PAPERWOCK DONE QUICKLY AND MY KEYS AND CAR WERE WHERE I COULD FIND IT. HAD MY PAPERWOCK DONE QUICKLY AND MY KEYS AND CAR WERE WHERE I COULD FIND IT. More

Body shop work done. Had roof of F-150 repaired and repainted. Also had hood of truck repainted. Many imperfections showing through on the roof. Dirt/dust was painted ove Had roof of F-150 repaired and repainted. Also had hood of truck repainted. Many imperfections showing through on the roof. Dirt/dust was painted over and now visible on hood. Quality control issue? When I picked up the vehicle from Academy Ford, there were leaves, twigs/branches, bird droppings all over the vehicle...apparently someone thought it was a good idea to park the newly painted vehicle under a tree. After I got home, when I walked around the vehicle after parking it in the driveway, I noticed damage to the truck that did not exist before I dropped it off to be worked on...many new scratches on the body and a door ding from another vehicle now exists on the rear quarter panel of the truck. I called Brian Hunter in the service department immediately and he assured me that some one from the Body Shop would contact me first thing Monday morning, September 23, 2024 to rectify the damage. It is now Wednesday afternoon, September 25, 2024...no call yet. More

Our recall work and oil change was completed quickly and Derek kept us informed during the process. Derek kept us informed during the process. More

Everyone at the dealership is always helpful and accommodating which makes doing business with them a pleasant experience accommodating which makes doing business with them a pleasant experience More

The service department at Academy Ford is not only fast and efficient they are transparent with all issues pertaining to my cars. I have used them for all my vehicles for the past 23 years for normal maint and efficient they are transparent with all issues pertaining to my cars. I have used them for all my vehicles for the past 23 years for normal maintenance, purchased tires, and corrective actions on both my Mustang and my Expedition. More

Academy Ford did a great job from the time I walked into the service area, to when I finished paying my ticket. Thank You!! the service area, to when I finished paying my ticket. Thank You!! More

Always professional and greets customer with a smile. I have used this shop over 10 years, and feel confident my vehicle receives the best care. Prompt and timely. I have used this shop over 10 years, and feel confident my vehicle receives the best care. Prompt and timely. More

The service department was outstanding. I was able to get an appointment and repairs done the same day. Alvin was a pleasure to work with. I was able to get an appointment and repairs done the same day. Alvin was a pleasure to work with. More

Called ahead to see if they had space to look at a vehicle, was told they had availability, and would be able to look at my vehicle the same day. Fast forward 3 days, my vehicle still has not been vehicle, was told they had availability, and would be able to look at my vehicle the same day. Fast forward 3 days, my vehicle still has not been seen, and the service rep keeps dodging my calls for some reason. The initial reason why my car wasn’t looked at was because and i quote “it was so disassembled that the tech didn’t know where to start.” That sentence makes it sound as if i tired my dash out, along with all of my engine components. The only two items that were disassembled in any way were my front air intake, so that I was able to get easy access to the battery, and my push to start button was pulled out of its normal spot, due to some guy attempting to steal my 2017 Ford Focus RS. The fact that the tech considered it so disassembled that they didn’t know where to start is a huge red flag for me. Those are two components that are both very easily removable, and very easily put back into place. After leaving numerous voicemails, i still haven’t gotten a call back, because somehow magically Mr. Watson (i believe that’s his name) is away from his desk. Every, single, time. I’m attempting to not take it personally, but the treatment I’ve received is making that difficult. I HIGHLY do not recommend this dealership at this time. More

Had my first service experience with my new Maverick. A software recall. Couldn’t have gone better. The two man team showed up, efficiently performed the upgrade, and things are just fine . Thanks Academ A software recall. Couldn’t have gone better. The two man team showed up, efficiently performed the upgrade, and things are just fine . Thanks Academy Ford for the great work! More