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Academy Ford

Laurel, MD

4.8
423 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 423 reviews

January 23, 2024

Easy to schedule appointment, efficient check-in, and amount of time for work was as told More

by Carmen L.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not notice name
Jan 24, 2024 -

Academy Ford responded

Thank you for choosing Academy Ford Sales, Carmen! It's fantastic to hear you had a 5-star experience with our service team.

January 23, 2024

Andy ,the customer representative kept me advised of what was going on and he is very courteous! More

by William Peteduel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
Jan 23, 2024 -

Academy Ford responded

Thank you for leaving Academy Ford Sales a five-star review, William! We are happy to hear that Andy was helpful and kept you updated. See you next time!

January 23, 2024

best dealer in the state of Maryland go there all the time for service thank you More

by lostbff470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
alvin
Jan 23, 2024 -

Academy Ford responded

Thank you for being a loyal Academy Ford Sales customer! We look forward to your next visit.

January 18, 2024

Excellent service. Consistent communication from Brian about everything being done with my vehicle. He also explained clearly what was needed to fix the car. More

by Canscott2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Jan 18, 2024 -

Academy Ford responded

We're glad to know you appreciated Brian's clear communication and excellent service at Academy Ford Sales. Thanks for trusting us with your vehicle, we'll be here if you need anything else!

January 18, 2024

Derek always takes such great care of me and actually all of his customers! He’s a great asset. More

by Sheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 18, 2024 -

Academy Ford responded

Sheryl, thank you for the review! We appreciate the kind feedback about Derek and hope to see you again at Academy Ford Sales!

January 17, 2024

Great service-got me in and out in no time! A class operation from top to bottom! More

by dwcwkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
Jan 18, 2024 -

Academy Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Academy Ford Sales!

January 17, 2024

Service Rep was helpful in my service request. It was completed in a timely fashion. More

by JJONES078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
Jan 18, 2024 -

Academy Ford responded

Thank you for the review! We hope to see you back again at Academy Ford Sales. Safe travels!

January 17, 2024

Reason for service 2 recalls. Although, I was a little skeptical about using a mobile service these guys were great to work with, quick service, very trustworthy, and very pro More

by Rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant and
Jan 17, 2024 -

Academy Ford responded

Rita, we're glad to know that our mobile service team at Academy Ford Sales was able to put your concerns at ease and provide a great experience. Thanks for recommending us!

January 12, 2024

It was my first time going to Academy Ford, and from the moment I walked in I was welcomed by friendly smiling faces. Such a professionally run organization. I had a brake recall but they even did a full ch More

by Janine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek and the wonderful gentleman who checked me in, I'm sorry I didn't get his name
Jan 13, 2024 -

Academy Ford responded

Janine, we're delighted to know you had an amazing first experience with us here at Academy Ford Sales! We always aim for top-notch service and it's wonderful that our team could assist with your brake recall. Looking forward to helping out with the Sync system on your next visit! Take care!

January 12, 2024

I have been dealing with Academy Ford for about 30 years and I have received excellent customer service and service from them at all of my visits. I plan on having my vehicles serviced by them in the future More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson, Service Advisor, Tech: 2202
Jan 12, 2024 -

Academy Ford responded

David, we're so grateful for your loyalty to Academy Ford Sales over the years! It's wonderful to know that you've consistently received excellent service from us. We look forward to continuing our relationship with you in the future.

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