
Academy Ford
Laurel, MD
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After looking around at many dealerships we went to Academy Ford - an hour from our home. Reginald was a pleasure to work with: very friendly and personable. We bought a new Explorer and a new F-150 f Academy Ford - an hour from our home. Reginald was a pleasure to work with: very friendly and personable. We bought a new Explorer and a new F-150 fom him. They had to get my Explorer from another dealership to get what I wanted and they were very good about informing me of the process and timeline. Everyone in the dealership was so nice. We had our dog with us and they even invited him to come into the dealership with us while we got pricing. The owner came and introduced himself to us and thanked us for our business. I think this place is great and will recommend them to everyone! More
The service department is horrible! They will add on parts that you don't need, also they broke a plastic mount for the engine cover and charged me for it. I can do the work myself but not when it's 30 parts that you don't need, also they broke a plastic mount for the engine cover and charged me for it. I can do the work myself but not when it's 30 degrees outside that's how I know when someone is trying to make more money adding on parts. Do yourself a favor and go to Apple Ford in Columbia or elsewhere its not just worth it. More
Great experience. Highly recommend Academy. Purchase 2 vehicles there in last year and the experience was without any hassle. From the sales manager to the service area everyone we encountered was profess vehicles there in last year and the experience was without any hassle. From the sales manager to the service area everyone we encountered was professional and willing to go above and beyond to make sure we had an exceptional experience. More
I purchased my 2008 F250 at Academy Ford. My wife and I had a very pleasant experience dealing with Tom Woods and his staff. They took time to explain everything about the vehicle and options and didn’t r had a very pleasant experience dealing with Tom Woods and his staff. They took time to explain everything about the vehicle and options and didn’t rush us into a decision. Academy Ford has also done all the scheduled maintenance on my vehicle, and my experience with their service department has also been excellent. J Marsh More
I felt as though Tom did an excellent job in preparing my husband and I for the purchase of our 2007 Ford Explorer. We got that welcomed feeling no sooner than we entered his door. I had lots of questions husband and I for the purchase of our 2007 Ford Explorer. We got that welcomed feeling no sooner than we entered his door. I had lots of questions and Tom was very patient in answering each and every one. He made suggestions after asking questions as to what I was looking for in a vehicle. We did not feel pressured in any way. We felt that everything was explained to us very efficiently prior to signing any paperwork. I believe he went above and beyond to make sure we felt good about the purchase. I will definitely go back when I am ready to purchase again. I rate my overall experience a 10 plus plus. Missy Windsor More
Mr. Woods was exceptional in our dealings with Acadamy Ford. The only thing I regret @ this point is not having all the names of the people we dealt with @ Acadamy Ford as each one deserve praises for out Ford. The only thing I regret @ this point is not having all the names of the people we dealt with @ Acadamy Ford as each one deserve praises for outstanding customer service. This Dealership is by far the best autodealer we have dealt with to date from new vehicle purchase to service and repair work as well. I would definately continue recommending Acadamy Ford to all people I come in contact with. Jonathan Middleton VP Middleton Manor Farms, Inc. More
Ken Epie and Lee Ray made my car buying experience a pleasure. Ken took the time to show me the vehicle of my choice in detail and Lee made the financing process very. They answered all of my question pleasure. Ken took the time to show me the vehicle of my choice in detail and Lee made the financing process very. They answered all of my questions and they were very friendly. THANKS GUYS!!!!! More
Candy, just wanted to let you know my father and I had a great experience with Academy Ford last week. You located a Ford Taurus on the lot that met his specifications and he was extremely happy and purcha great experience with Academy Ford last week. You located a Ford Taurus on the lot that met his specifications and he was extremely happy and purchased that same day. Thanks to you and Genio my 82 year old father is enjoying his new car. Again THANKS!!!!!!!!!!!.....A. Ellard More
My salesman Ricardo was great however the aftermarket woman was not knowledgable about the products and lied just to make a sale. I specifically requested a specific aftermarket product and when I picked woman was not knowledgable about the products and lied just to make a sale. I specifically requested a specific aftermarket product and when I picked up the car a completely different product was installed. What a rip off. BUYER BEWARE. The dealership has not offered to make it right or acknowledge their error. They will treat you wonderful until they make the sale then run away and hide once you sign your contract. More